14 - Kathy Austin_23 TOCPA_USA_21-22 March 2016

8/18/2019 14 - Kathy Austin_23 TOCPA_USA_21-22 March 2016

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23rd International Conference of the

TOC Practitioners Alliance - TOCPA

www.tocpractice.com 21-22 March, 201, Tennessee, !"A

!sin# Theor$ of Constraints, %ean & "i'

"i#ma (TOC-%"") within *elta Air %ines

Operations

Kathy Austin

Focused Profit Strategies, LLC, USA

March, 2016


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23rd International Conference of the TOC Practitioners Alliance - TOCPAwww.tocpractice.com

+ath$ Astin

Kathy currently is Chief Strategist at Focused Profit Strategies. As

Director, Operations Continuous Improvement at Delta Air ines, she

esta!lished the internal consulting department. Kathy and "erry

Kendall co#authored Advanced Multi-Project Management in $%&$. In&''(, she and )ed *utchin co#authored Why It’s Not Luck . Kathy

!ecame a +onah in &'' and a +onah-s +onah in &''&.

Since leaving the S Air Force in &''&, she has /or0ed large and small

implementations, !oth commercial and military, in the S and

internationally in Production, Pro1ect 2anagement, Supply Chain, and

2anagement S0ills.

Kathy is certified in all areas of the )heory of Constraints 3)OC4 5ody of

Kno/ledge 35OK4 and has !een a mem!er of )OC#ICO since the first

meeting in Atlanta. She is currently serving on the )OC#ICO 5oard of

Directors.

Additionally, she has developed and taught multiple !asic, e6pert, and

licensee courses across the entire )OC 5OK. Kathy is past vice#chair of

the APICS C2#SI" and co#authored7edited 3/ith +im Co64 the APICS )OC

series. She is also an ISC8A Certified Critical Chain Pro1ect 2anager. In

the past, Kathy has held various positions /ith the Avraham 9. "oldratt

Institute 3A"I4 and AP) Concepts.

[email protected]://www.focusedprofit.com

+1.404.692.0213


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TOC-%"" in *elta Air %ines Operations

• 8ngine 2aintenance reduced :IP !y over (%;

• Set the !ar for /orld#class )A) in the industry

• Centrali Drive innovative and relia!le improvement through

operations

• )OC> Over#arching architecture for analy )ools and methods to ena!le sustaina!le

improvements


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Operations Continos

Improement Team


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Implementation Model

*esi#n the Improement

• Discovery> nderstand and document the current situation, including

significant policies, measurements and !ehaviors 3AS#IS4

• Ans/er @:hat to ChangeB

• Determine future state 3)O#584, including revised policies,

measurements and !ehaviors

• Strategically ans/er @:hat to Change toB and @*o/ to Cause the

ChangeB including customi


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Caterin# Proect 1

Challen#e/ Flights delayed /aiting for catering

In#flight meals, !everages, snac0s

One locationp to %% flights per day

Carts and contents specific to flight> vary !y aircraft configuration, time of day, and

destination

Changes in gates and aircraft type can occur /ithin an hour of departure

• Dispatch schedule done /ith

paper and pencil

• "ate and aircraft changescommunicated via radio and

updated in dispatch plan

manually

• Drivers not getting changes

• SaaS solution for central data and

dispatch planning

• eal#time feed from airline systemsof changes in gates and aircraft type

• Smartphone app for immediate

driver notification

• 5eacon technology to time stamp

catering arrival7departure at aircraft

Constraint"oltion


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Caterin# Proect 2

Challen#e/ Improve

performance /hile supporting

gro/th up to E% flights per day,

including !ringing /or0 !ac0 in

from a satellite location.

• Operating 2a0e#to#Stoc032)S4 in a custom flight

environment

•

Push system• Inefficient operational layout


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Caterin# Proect 2

Inventory• *ard to find

• FIFO difficult

•

ocations not la!eled


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Caterin# Proect 2

"oltion

•e/ flo/ for returningcarts

• G standardi


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Caterin# Proect 2


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*elta Pilot Trainin#

"eneral

Delta

)raining

Fleet

Specific

Hualification

Operating

86perience

Hualified to

Fly Delta

Aircraft

Trainin# time

lon#er than

e'pected

IP increasin#

ot eepin# p with demand


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*elta Pilot Trainin#

"oltion> Drum#5uffer#ope

&. Synchroni


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4rond "pport 56ipment

Challen#e/ Improve repair times of +et )ugs, 5ag )ugs and 5elt

oaders to support airport operations*iscoer$/ G focus areas for improvement>

• Scheduling of repairs

• Parts availa!ility

• Communication


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Atlanta Operations

Challen#e/ Improve ground#time performance

*iscoer$/ Integrated ground time AS#IS


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Atlanta Operations/ C7T & 87T


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Atlanta Operations/ "trate#ic

Implementation Pro#ram

14 - Kathy Austin_23 TOCPA_USA_21-22 March 2016

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