1/3 - Branch, Internet, Mobile, Digital. Evolution of Banking services 1/3

Branch Internet Mobile Digital

Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1

First Chapter

Evolution of the context.

The new cumstomer.

Brett King – Speaker, Author, Radio Host, Innovator & Founder of Moven Chris Skinner – Digital bank guru, Speaker, Author & blogger Matthias Kröner – CEO @Fidor Bank Michal Panowicz – Former Managing Director, Marketing & Business Development @mBank, now @Nordea Bank

I NNOVATORS

S OMETH ING I S CHANGING…

USABILITY MATTERS

INTERACTION MATTERS

MOBILE MATTERS

BEAUTY MATTERS

CONTEXTUAL MATTERS

Contestuale

INTELLIGENCE MATTERS

Disruptive innovation DISRUPTIVE INNOVATION

Disruptive innovation – Messaging

COMMUNICATION: FROM PAPER…

Disruptive innovation – Messaging

…TO MAIL…

Disruptive innovation – Messaging …TO INSTANT&RICH MESSAGING

Disruptive innovation – Musica

MUSIC: FROM STEREOS…

…TO IPOD…

…TO EVERYTHING FREE&STREAMING

Disruptive innovation – Libri

BOOKS: FROM BOOKSHOPS…

Disruptive innovation – Libri

…TO VIRTUAL BOOKSHOPS…

Disruptive innovation – Libri

…TO «BOOK-STREAMING»

Disruptive innovation – Tv/Film

VIDEO: FROM TV…

Disruptive innovation – Tv/Film

…TO MOBILE TV…

Disruptive innovation – Tv/Film

…TO UNLIMITED ONDEMAND TV

Disruptive innovation – Viaggi

TRAVELLING: FROM TRAVEL AGENCY…

…TO WEB TRAVEL AGENCY…

…TO AIRBNB

Disruptive innovation – Trasporti

TRANSPORT: FROM OLD STYLE…

…TO A MUCH BETTER STYLE.

http://techcrunch.com/2015/03/03/in-the-age-of-disintermediation-the-battle-is-all-for-the-customer-interface/#.0jyto5:DPTt

http://www.thinknowresearch.com/blog/the-best-time-to-be-in-mrx/

“IF WE ARE USING THE

INTERNET TO DO FIND PLACES

TO STAY AND

TO GET IN A CAR WITH A

STRANGER TO FROM A TO B,

WHY NOT LOANS?”

RACHEL BOTSMAN

Persone

• Millennials

– Chi sono

– Quali sono le loro caratteristiche

M I LLENNIALS

Persone

• Millennial Disruptive Index

True?

False!

RELATIONSHIP IS FACE TO FACE!

Convinzioni - Relazione

• Mediawolrd vs Amazon

IS THIS THE BEST SERVICE YOU EXPECT?

Convinzioni - Relazione

• Mediawolrd vs Amazon

OR ARE WE GETTING USED TO…

Nespresso AND PREMIUM SERVICE…

OR PERSONALIZED SERVICE?

AND DON’T FORGET THAT THIS IS HAPPENING!

IS RELATIONSHIP FACE TO FACE ONLY?

SOCIAL MEDIA ARE JUST A BUBLE!

ARAB SPRING

Convinzioni – Social Media

THE RISE OF NEW «BUSINESS MODELS»

IS RELATIONSHIP FACE TO FACE ONLY?

ARE SOCIAL MEDIA JUST A BUBLE?

MOBILE FIRST!

ALWAYS CONNECTED…

…EVEN HERE!

HAVEN’T WE GO TO FAR?

MONEY MAKES THE WORLD GO AROUND!

IS RELATIONSHIP FACE TO FACE ONLY?

ARE SOCIAL MEDIA JUST A BUBLE?

MOBILE FIRST?

Convinzioni – Mobile First

DOES MONEY MAKE THE WORLD GO AROUND ?

IS RELATIONSHIP FACE TO FACE ONLY?

ARE SOCIAL MEDIA JUST A BUBLE?

MOBILE FIRST?

And what about

Banks?

Interested?

Don’t miss on slideshare the second chapter of

Branch, Internet, Mobile, Digital

regarding financial services startups called

Fintechs.

Let’s keep in touch!

LINKEDIN: LINKEDIN.COM/IN/ALESSIOBONETTI

TWITTER: @B0N3TT1

Disclaimer

«Branch, Internet, Mobile, Digital» is a study that aims to

synthesize and connect some of the most innovative actions

that Banks, Fintechs and other actors are undertaking to

develop a new model for the financial services.

Views expressed in this presentation are my own.

Branch Internet Mobile Digital

Evolution of Banking services 1/3 Alessio Bonetti - @b0n3tt1