12 Principles of Collaboration

• 1. 12 Principles of Collaboration Jacob Morgan

2. Slides, Case Studies, and StrategyResourcesChessMediaGroup.com/Resources Around a dozen in-depth case studies State of Enterprise 2.0 Collaboration Report Unique strategy resources to help you with collaboration efforts Updated Regularly! 3. Principal, Chess Media Group Author of Amazon best-sellingbook The CollaborativeOrganization (McGraw Hill) Traveler and Chess Lover! Blog:SocialBusinessAdviser.com Twitter: @JacobM 4. The Collaborative Organization Published July 2012 (McGraw Hill) First comprehensive guide to emergentcollaboration in the workplace Includes real-world examples, hard data,and contributions from practitioners, andunique models and frameworks Amazon best-seller Endorsed by leaders such as the former CIOof the USA, CMO of Dell, Chair of the MITSloan Management Review, CEO of Unisys,CMO of SAP, and dozens of others SocialBusinessAdvisor.com 5. The Ultimate PuzzleThe number of possible ways ofplaying the first four moves forboth sides in a game of chess is318,979,564,000There are more possible chessmoves then there are atoms in theentire universeThere are more possible Chessmoves then there are seconds thathave elapsed since the big bang 6. What Is Collaboration? Collaboration isnt new, its beenaround for many years All about two or more peopleworking together to createsomething or achieve a goal Technology and culture havechanged 7. Collaboration Has Evolved Nobody even Digital Scaleremembers With boundaries Transparency Not at scale Digital Poor depth and Breadth and depthbreadth No boundaries Small Truly collaborativegroups/individual Empowered Staticemployees Email!! Dynamic Beyond email 8. Easy to findinformation Join/create Learn andcommunitiesgrowYou controlLive a moretechnologypublic lifeYOU Engage with Use multiple othersdevices Easy to learn Connectand teachwith peopleothers 9. Your Future Workforce Cultivate passions Engage with communities Find and share information Learn and grow at will Always connected A teacher and a studentAre you ready for him?... 10. Fueled by the Consumer Web Thanks to companies such as Facebook,Twitter, Google, Foursquare, Linkedin andothers its now so easy to: Find information and people Connect with information and people Create information Share information Consume information More comfortable living a public life 11. Mind the Gap Consumer web The EnterpriseNew tools and behaviors Trapped in emailTransparencyLegacy systemsEasy of use The enterprise isOld ways of workingInnovation getting left behindNot efficientEasy to find, connect, and is struggling to Command and controlshare, create, & consume adapt to current Hard to navigateEvolving changes in behaviorNot adaptingBold and technology ScaredEngagedDisengagedCollaborativeSiloed 12. Common Collaboration Problems Find subject matter experts Hard to information Too much time spent in email Cross-boundary communication/collaboration Duplication of content Department and organizational alignment Making work more efficient Improving employee engagement Work-life balance 13. The farther apart we are the lower theprobability of communicationSource: Professors John Carroll and Li Tao, Managerial Psychology, Massachusetts Institute ofTechnology: MIT OpenCouseWare, Fall 2006, http://ocw.mit.edu, accessed January 19, 2012.Used by permission of MIT OCW. 1977 T. J. Allen, Managing the Flow of Technology 14. Impact of Collaboration 15. Impact of Collaboration 16. Impact of CollaborationSource: McKinsey, How social technologies are extending the organization 17. Source: McKinsey, The rise of the networkedenterprise: Web 2.0 finds its payday 18. 20-25% improvement in knowledge workerproductivity possible$900 billion-1.3 trillion (annual value that could beunlocked via social technologies in 4 sectors)2/3rds of that value comes fromcommunication and collaboration betweenand across enterprisesThats almost $600 billion-900 billionSource: McKinsey, The social economy: Unlocking value and productivity through social technologies 19. If only HP knew what HP knows, we would bethree times more productive.~Lou Platt, Former CEO, HP 20. Strong ties (your friends)Strength of WeakTies Weak ties act as bridges to people and information. These bridges help us find subject matter experts and the answers and help we need.Weak ties(acquaintances)Based on concept developed by Mark Granovetter 21. From this 22. To This 23. 1Individual vs. Corporate ValueYou should use these new tools and strategies were implementingbecause they are going to help the company make and save more money ORYou should use these new tools and strategies were implementingbecause they are going to make your life at work easier and better. 24. 2 Strategy BEFORE Technology Most companies start withtechnology Quickest way to failure Understand WHY beforeyou understand HOW What is the business valueand what are the usecases? 25. 3Listen to the Voice of the EmployeeDid you know?Higher levels of engagement are strongly related to higher levels ofinnovation. 59% of engaged employees say that their job brings out their most creative ideas against only 3% of disengaged employees.(Gallup)Employees worldwide who know their managers as peopleare more likely to be engaged (Gallup) Listen to feedback and suggestions How do employees want to work? What makes the engaged at work? What are they passionate about? Listen to what they tell you 26. 4 Learn to Get Out of the Way Avoid the wear any color because its black mentality Not about policing and enforcing Empower and support but dont dictate 27. 5Lead by Example If leaders arent on-board why should employees be? Leaders have tremendous impact on culture and direction According to Andrew McAfee, quickest way to fail Not just about saying you support collaboration, SHOW it 28. 6Integrate Into Flow of Work Needs to be a part of how employees work Not mean to be another place to go to Example: leveraging single sign on to create the front door tothe enterprise 29. 7 Create a Supportive Environment Think long-term Onboarding of new employees Evaluating existing employees Beyond the tools Education and training Lunch & learns Reverse mentoring Open Q&A sessions 30. 8Measure what Matters You can measure everything, but should you? 60% of companies no KPIs, 25% Yes, 15% dont know Out of 25% who define KPIs, almost 50% dont know howthey are doing on those KPIs KPIs tie back to goals & objectives, anecdotal or data driven 31. 9Persistence You will run into obstacles and challenges Decide if this is the new course your company will take Collaboration isnt an option its THE option 32. 10 Adapt and EvolveBe like water-Bruce Lee Technologies will change Challenges will emerge New behaviors will surface Processes will change 33. 11Collaboration also Benefits theCustomer Ability to respond faster to customers More accurate customer responses Create knowledge/content repository for repeating issues Integrate customer feedback into company products and services 34. 12 Collaboration Makes the World a Better Place U.S. companies spend over $400 billion on stress-related issues Work is one of the leading causes of stress Collaboration can: Make it easier for employees to get work done Allow employees to feel more fulfilled and engaged Feel a greater sense of purpose Allow for flexible work environments Reduce stress at work Give employees more personal time Improve work-life balance MAKE PEOPLE HAPPIER! 35. What organizations are seeing TELUS- Improved performance seen by over 70% of employees Vistaprint- Reduced onboarding time of new employees by 50% OCE- Cost savings of over 1 million euros annually Penn State University-Improved communication and engagement,broke down silos U.S Department of State- Ability to support 500k new workers over10 years, capture and retain knowledge Lowes- Recent $1 million revenue generation from shared productdemo FSG- 80 person growing company using collaboration to supportgrowth 36. Questions?Jacob MorganPrincipal, Chess Media GroupAuthor, The Collaborative OrganizationTheCollaborativeOrganization.comJacob@ChessMediaGroup.comSocialBusinessAdvisor.com@JacobMJacobs book guides leaders on how to develop strategies tobuild this type of a Collaborative Organization.Vivek Kundra, Former Chief Information Officer of the UnitedStates of AmericaJacobs book is a valuable strategic guide to help leadersdeploy emerging collaboration technologies and strategies to"get there.Jonathan Becher, CMO, SAP"A valuable strategic guide for organizations looking to tap thepower of new social and collaborative tools to create moreconnected, engaged, and successful organizations."Ed Coleman, Chairman and CEO, Unisys Corporation 37. Slides, Case Studies, and StrategyResourcesChessMediaGroup.com/Resources Around a dozen in-depth case studies State of Enterprise 2.0 Collaboration Report Unique strategy resources to help you with collaboration efforts Updated Regularly!