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Think Twicebefore you signanyThing again
12 Bsiess Cases o Diial Siaes
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Of all the bsiess operatios we flll every day, sigatre
reqests seem so ordiary we rarely give them a secod thoght.
Yet its precisely becase they are commoa reglar part of jst
abot every bsiess activity or processthat they impose so
may costs, obstrctios ad delays.
Research shows that 80% of all bsiess processes rely o forms.
Ad most of these eed to be siged, iitiatig a expesive
cost cascade. While ot every compay is exposed to all of
the followig expeses, orgaiatios that trim or elimiate ay
of these expeses will realie measrable beets to their top
ad bottom-lie operatios. Expeses that ca be avoided with
digital sigatres typically iclde:
Pt paes a $0.03 a shee
rt coss, ia a, ail, coies ad oeih shippi,
ha ae o $0.05 o $42.55 pe delieable
s d vcoss a abo $1.33 pe doce
L d pdt coss o ohl $20.00 o each loss
ad $40.00 o each epodcio
idt t i delas, los deals, wokow obscios,
declies i csoe o pae saisacio, ad s plai
wased ie.
The pictre is clear: while sigig oe docmet hardly seems
brdesome, copyig, collectig, storig, distribtig, process-
ig ad scaig thosads of docmets reqirig sigatres
is a expese o eterprise ca afford to igore.
Hadwritte sigatres arestraglig yor eterprise.Fortately, theres a easy
way to break free.
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Tt td tp dtl t
Digital sigatres captre sigatres withot the expeses of
paper, yet with a degree of secrity, reliability ad simplicity
matched by other sigig techologies.
Digital sigatres provide critical competitive advatages byredcig operatig costs ad icreasig trst ad cotrol
over iteral operatios ad exteral bsiess processes for
greater cstomer satisfactio, stroger parter collaboratio,
ad icreased sales efciecy. With the right digital sigatre
techology, bsiesses ca:
alt that are crretly jammed by sigatredelays
gt di the validity of the siger ad of the
siged docmet
cl m dl tby allowig cstomers to approvedeals olie or yor sales staff to captre sigatres wheethsiasm is at its peak
e lltacross departmets, vedor etworksad mltiple ofces by distribtig ad flllig sigatrereqests, fast
ct tm d pt ptlthat facilitate sales ad
project coordiatio electroically
cmpl t lt qmtfor docmetedapprovals that ca be obtaied, stored ad retrievedqickly ad easily.
M ppl tt d vto accelerate workprocesses ad make archivig easier
rlz t ll vlof yor docmet maagemet tech-ologies, by elimiatig depedece o wet sigatres
rd dpdo IT by sig a stadard techology thatdoes ot reqire special dowloads or proprietary software
T 3 i T Dtl st
Wha akes a diialsiae he old sadadi he wold o elecoicsiaes?
Look o he Is:
iDenTiTyEach se es a iqe,diial epi hasees as his ideicaio.
inTenTA diial siae wih he
ih pocedes i place e-qies a ses aeio, ak-i i dicl o ses o akesbseqe clais o beiawae ha he had sieda ie doce o a speciceaso o ppose.
inTegriTyOce sied, he docecao be chaed o aleedwiho deecio. A aip-laio iediael ialidaes
he siae ad ies aisal chae ha aleseades, sakeholdes ad/oeaies.
b v t md t bottoml
A simple sigatre becomes a complex cost whe it
iterferes with the otherwise efciet ow of trasactios
amog compay employees ad betwee the compay ad
its parters, vedors ad most importatly, its cstomers.
My colleages ad I at ARX have writte Think Twice Before
You Sign Anything Again: 12 Business Cases for Digital
Signatures to ct throgh the cofsio ad demostrate the
practical bsiess vale of implemetig digital sigatres.
Withi the followig pages, yoll d case-by-case examples
of bsiess beets, simple methods for calclatig
the ROI of digital sigatres, ad a checklist to help yo
dee the right soltio for yor eterprise.
Whether yo read, skim or sca Think Twice Before You Sign
Anything Again: 12 Business Cases for Digital Signatures,
yoll ever thik of a sigatre i the same way agai.
Sicerely,
Boa Latsma
VP Marketig, ARX.
2
mailto:[email protected]:[email protected]8/8/2019 12 Business Cases for Digital Signatures
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Addig digia sigas ShaPi dp has
chagd h wa w d bsiss. I has sad s
ad sigifica ipd cs sic.
HAnS CHrIStAnSEn, CEO Of CPI
FuLFILL PROMISES OFPAPerleSS AutomAtIon InveStmentS
To facilitate collaboratio throghot the eterprise, may orgaiatioshave embraced electroic docmet maagemet (DM) soltios, sch
as Microsoft SharePoit, to give employees easy ways to share crcial
iformatio, fast.
Bt sigatre reqests compromise electroic soltios at the last mile
i the process. Whe docmets eed to be prited, siged, scaed, faxed
ad/or delivered, they reitrodce costs the DM soltio was iteded to
remove. By deployig digital sigatre capabilities with docmet
maagemet systems, orgaiatios ca realie the fll vale of theiratomated-workow ivestmets.
3
Digia sigas aw CPI aiz h fa f is ShaPi si
C&P Ispectio (CPI), a ispectio ad qality assracerm, made a bold leap from paper-based docmet ma-
agemet to electroic workows by ivestig i Microsofts
SharePoit soltio. Its itetio? To make it easier for
CPIs worldwide team of ispectors to sbmit reports
from cstomer locatios across the globe.
Bt to its dismay, CPI fod that a cosiderable amot
of paperwork kept creepig back ito the process, de-
featig the prposead the valeof its SharePoit
soltio. CPI IT Maager Carste Peyk ivestigated the
sitatio ad covered the core problem: the egieersreports reqired atheticatig sigatres, forcig the
reitrodctio of prited docmets ito the workow.
Carste addressed the problem by icorporatig a digital
sigatre soltio that allowed egieers to complete the
electroic loop withot paper pritots. By istallig
the digital sigatre compoet to the workow, ot oly
did CPI save a estimated $3,000 i paper-related costs
per siger, per year, it completed the last lik i the
electroic docmet process ad allowed CPI to reap
the fll rewards of its SharePoit ivestmet.
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Whether its to esre coformace of exterally imposed reglatios,
evidece of compliace is key i may idstries, particlarly i life
scieces, healthcare, egieerig, govermet ad acial services.
Digital sigatres brig certaity to the process, providig sers with
a fast way to approve forms while satisfyig all athorities that the
sigatres are valid. I a global ecoomy, it is especially importat to
keep p with varios iteratioal stadards, sch as the Eu Directive
o Electroic Sigatres, that allow docmets to cross borders withot
pttig yor eterprise i the reglatory athorities cross-hairs.
EnSuRE ComPlIAnCe
t bai a appa a pjc qid s fa dcs
f HQ i h uK bachs ad h wd. I cd
ak awh bw h f wks g sigas
f a pais. tda, hw, h pcss is cpd
i 10 is. Digia sigas paid f hss js i
s f icasd pdcii.
DALjIt S. CHEEmA, DIrECtOr, CLInPHOnE
4
PareXeL t p mt t tt mt
As a leadig provider of Cliical Techology Services to
the pharmacetical idstry, CliPhoe (a sbsidiary of
PAREXEL, a leadig cliical research orgaiatio) is
der pressre to demostrate compliace with FDA 21
CFR Part 11 reqiremets while expeditig paperwork
across ofces arod the globe.
Movig papers from cotiet to cotiet cost CliPhoe
a lot of moeyad p to for weeks of time. The compay
istalled a digital sigatre soltio that chaged all that,
eve before ivestig i a expesive docmet maage-
met system. Oce they wet electroic ad started sigdigital sigatres, CliPhoe got the compliace it eeded
while gettig the speed it wated: ow, all ofces ca com-
plete the ecessary sigatres withi twety mites.
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COLLECT APPROVALSACROSSmultIPle loCAtIonS
May importat docmets reqire sigatres from participatig
parties who may be operatig i disparate ofces, ad ofte i
differet cotries. O paper, these remotely located sigers add
rotig ad pritig costs (mltiple copies distribted to additioal
sigers), ot to metio paifl delays.
Digital sigatres leverage the power of electroic docmet maage-
met soltios by givig sigers, regardless of locatio, a easy way to
add their ofcial approvals to ay docmet, from ay ofce, that, itr, may be roted to ay additioal locatios as eeded.
Sh Caia Dpa f ma Hah aais ha 9,500 sigd
fs a da acss 21 cais
Resposible for twety-oe hospitals ad commity health ceters throghot
the state, the Soth Carolia Departmet of Metal Health (SCDMH) fod itself
delged with complex forms that had to meet HIPAA ad GPEA reglatios.
I additio to reqirig the sigatres of 3,500 medical staff, most of the doc-
mets eeded siged athoriatios from patiets or patiet gardias at varios
locatios. SCDMH arrived at a system of digital sigatres that allowed patiets
to sig at poit of service via kiosk sigatre pads, with sbseqet physicia/
rse digital sigatres servig as otariatio. The digital sigatre soltio
ot oly made it easier to collect approvals from varios locatios i the SCDMH
system, it simplied the etire process of obtaiig seqetial approvals from
the patiet or patiet gardia to the spervisig medical staff.
5
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SECuRE AuTHORIzATIOnS FROMexeCutIveS on tHe move
May exectives travel extesively, yet eed to sig approvals while
o the road to avoid accmlatig piles of docmets that await their
sigatres po their retr. Otherwise, importat approvals, work
orders ad deal docmets may be shifted ito the slow laeor
eglected altogether. Paperwork delays ca be frther compoded
by the time it takes to idetify the locatios of travelig exectives
ad to rote the docmets appropriately.
Digital sigatres move the workow olie, allowig all parties
to distribte ad sig docmets istatly, via ordiary ad widely
available etwork coectios, or eve smart phoes, regardless
of locatio.
Iaia Sa cdias sigas h
I additio to its law-makig powers, the Italia Seate
provides gidelies for govermet actio ad holds the
govermet to accot. With sch broad resposibilities,
the 315 seators ad their staffers are freqetly travel-
ig. Yet their correspodece mst be siged to meet
Italia reglatios.
The Seates digital sigatre soltio overcomes
the challeges of physical distace, allowig Seators
ad staffers to create ad distribte siged memos
from ay locatio, ad o the move, withot imposig
time delays or delivery costs.
6
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MAnAGEmultIPle APProvAlS
I may complex idstriessch as egieerig ad mafactrig
operatios caot proceed withot seqetial approvals from mltiple
athorities. Whe these are paper-based, the costs i time ad speed
are obvios. Bt whe they also reqire sophisticated docmetatio,
sch as CAD drawigs, the drai o resorces becomes oeros.
Digital sigatres ot oly elimiate the slow distribtio of approved
docmets, they make it easy for all participatig parties to cotribte
their athoriatios withot reqirig mltiple pritots ad rotig.
5
nw F sas capaci sais
A leadig mafactrer i the heavy-trasit market,
new Flyer coordiates Egieerig Chage Orders
(ECOs) from more tha 100 egieers. Each order
reqires ve CAD drawigs plotted for TIFF ad
vectorised PDF, approved ad siged by three
differet employees.
Paper orders made matters eve more complicated,
as may of the orders were geerated from a
remote ofce, the physically drive to headqarters
for plottig. new Flyer resolved the problem, ad
icreased the prodctivity of its desigers, by
icorporatig digital sigatres ito the electroic
stream that prodces the drawigs. now new Flyer
maages 250350 ECOs per week withot pritigad scaig costs, ad withot distribtio delays.
7
nw F was kig ip a d--d
digia sig-ff pcss kp p wih is high
pss giig ad afacig i-
. usig digia sigas aws gis
cica add hi sigas ad pfssia
sas CAD, micsf Wd, ec, ad Adb PDF
dcs, sigifica hacig pcsss
dcig pap, sca ad ab css ad
iiaig ab 25% f h i w dd i
h giig as pcss.
DAvE frASEr, CAD SyStEmS mAnAgEr, nEW fLyEr
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COLLECTrePortS From FIelD StAFF
Gatherig sigatres withi the same bildig is a icoveiece.
Bt collectig them from employees who flll their dties ot i the
eld is a otright headachead a expesive oe as well.
Whether ecessary for billig, cotractig or compliace, eld reports
flll a critical role withi the operatios of may far-g orgaiatios.
Fortately, digital sigatres elimiate the eed for costly express
delivery services by collectig docmetatio electroicallyad
istatlythrogh secre, olie applicatios.
6
meDrAD bigs i 15,00020,000 digiaps f h d
As a leadig, worldwide provider of medical imag-ig devices ad services, MEDRAD was resposible
for complex, FDA-reqired service reports gathered
from meros eld service represetatives. I the
FDA market, compaies typically sped hdreds of
thosads of dollars aally jst o priority mail-
ig of siged docmets from eld staff to the home
ofce or to cliets. Accordig to MEDRAD records,
that meat cotrollig betwee 15,000 to 20,000
Field Service Reports that had to be siged ad
roted to cliets ad FDA aditors.
By sig a digital sigatre soltio to complete the
last mile i the electroic docmet maagemet
process, MEDRAD elimiated a eormos paper
brde while acceleratig the speed at which impor-
tat records are siged, roted ad archived.
thgh s f a digia siga si, meDrAD
sigifica cs css i shippig, pap-ad pdcs
ad wkad, pdcig a siad aa saigs f
$150,000. Addiia, fid sic psais
a w ab cca wk, papwk.
AngELA gASPEr, It PrOjECt mAnAgEr, mEDrAD
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CREATE ACuStomer PortAl
As we all kow, every cstomer iteractio we move olie improves
cstomer satisfactio, accelerates sales ad redces expesive direct
cstomer service costs.
Bt movemet to fll-service cstomer portals ca come to a dead
halt whe sigatres are reqired. Sddely, the service chaibecomes iterrpted with a process that mst shift to paper.
Every actio reqired from a cstomer ca lead to delaysor
worse. If cstomers are reqired to sig ad fax a form, they may
defer actio, get secod thoghts, or chage their midsdeals
cold be lost altogether.
Digital sigatres ca break p the logjam, allowig portals to collect,
with a simple click, the iqe ideticatio (der garateed data
itegrity), that the corts, reglators ad other athorities demad
while facilitatig cstomer actio whe they are most ethsiastic
abot closig the deal.
7Gbavlik is ff h acs wih a icicai pcss
GlobalVetLik (GVL), a service eterprise for aimal
health providers i north America, operates i a
strict reglatory eviromet that careflly moitors
aimal movemet. Whe horses chage owership,
stables or are trasported across state lies, a
Doctor of Veteriary Medicie (DVM) mst complete
ad sig Ofcial Certicates of Veteriary Ispectio
(OCVI) ad Eqie Ifectios Aemia (EIA) certi-
cates before the aimals ca be legally moved.
For GVL, the aswer was a olie cstomer portal
backed with a digital sigatre soltio that removed
paper from the process. With a few simple clicks,
the siged certicates ca be shared istatly
amog the DVM, horse owers ad aimal health
athorities. By lachig a efciet olie portal
ad ehacig it with compliat digital sigatres,
GVL captred a market leadership positio.
I was skig dp a w bsiss d
ha dd accss h Cifica f
Hah bd h iaia dic h
aia w. B sig digia sigas
s w sa i cpiac whi hpig
ip fficic i a aspcs f aia
hah ad cds, w bca a
pd ad, abig s f
hdds hsads f ss.
KEvIn mAHEr, PrESIDEnt, gLOBALvEtLInK
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EXPEDITEServICe rePort turn-ArounDS
I may service idstries, the primary deliverable is a siged report
that veries, evalates, assesses or qalies a isse of both bsiess
ad legal sigicace for the cliet. The faster these reports ca be
sbmitted, the greater the perceived vale to the cliet ad the better
the positioig of the vedor.
Digital sigatres remove the delivery delays associated with paper
(pritig, had-sigig, faxig, mailig, hard-copy archivig), allowig
compaies to share siged reports immediately.
8
maa Aaics disis p di f
3 das isaas
Project maagers i ftee labs throghot Caada
create ad sbmit reports for Maxxam Aalytics cli-
ets i evirometal scieces, petrolem testig,
food safety ad foresics. Each year, they test more
tha 1,500,000 samples for everythig from food
cotamiatio to determiig paterity.
natrally, Maxxams cliets are eager for the lab
reslts. Bt the ecessary sigatres mst stad
o their ow withot reqirig additioal software
for validatio, ad mst meet legal reqiremets to
stad as evidece i cort. By movig to digital sig-
atres, Maxxam ot oly met all of these reqire-
mets, bt ct report sbmissio times from 3 days
to istataeos delivery, givig them a cosider-
able advatage over their competitors.
Digia sigas wk sass wih h
PDF-basd ps cad i wkfw.
maas pjc aags sig ad sa
ad 15,000 ps h.
SOrIn BOBArIu, APPLICAtIOn-DEvELOPmEnt mAnAgEr, mAxxAm
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MAnAGEPAPerleSS ContrACtS
For eterprises with meros cliets (sch as B2B service providers,
tilities, israce rms, etc.), cotract maagemet ca become a
complex, expesive ad time-cosmig affair. To drive efciecy,
may of these eterprises are trig toward electroic cotract
maagemet systems that ca redce paperwork ad delays.
Bt sigatre reqests ca disrpt the cotractig process ad re-isert
paper ito the otherwise digital chai. Digital sigatres ca help
eterprises maitai the electroic itegrity of the cotractig process,
elimiatig obstacles to achievig the efciecies they seek.
9
Digia sigas ha abd s aiz a
papss pcss. Wih h digia siga si,w wd si b hidig gaizaia pcsss b
idcig s f f pap i wkfw f
cac appas.
jOHn LAuEr, It mAnAgEr, EntErPrISE SErvICES,
OgLEtHOrPE POWEr COrPOrAtIOn
oghp Pw sas $300,000 i iss a f digia siga ipai
Based i Georgia, Oglethorpe Power Corporatio
(OPC) is oe of the largest power spply coopera-
tives i the uited States. To accelerate project
workows ad redce costs, they ivested i a
cotract maagemet applicatio that wold tr
approvals ito a electroic process.
Sigatre obligatios, however, iterrpted the
workow at the last mile. By itegratig a digital
sigatre soltio with its cotract maagemet
applicatio, OPC keeps the electroic workow
itact. I jst its rst year of implemetatio, the
compay saved over $300,000 ad made a complete
retr o its ivestmet i jst three to for moths.
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InVOICEeleCtronICAlly
Today, a ever greater portio of bsiess is codcted, ad
eve fllled, electroically. With the Iteret as the leadig
bsiess driver, eterprises mst be prepared to sbmit, trasmit
ad receive ivoices electroically, via Web forms or emails.
Digital sigatres allow yo to work with electroic ivoices withot
compromises i secrity or isses with acceptability by the cstomer.
Fortately, todays digital sigatres (like previos geeratios of
electroic sigatres) are stadards-based, meaig that they do ot
reqire proprietary software or dowloads o the recipiets part.
10uPS Isa diffias isf wih ciciicig f cssAlthogh its recogied as a leadig carrier re-
owed for qality service, uPS refses to rest o
its reptatio ad cotially seeks ways to improve
the cstomers experiece.
uPS Israel tred to digital sigatres to give
cstomers the optio of receivig ivoices electroi-
cally, rather tha by paper. Based o a stadard
techology available with the free Adobe Acrobat
Reader, the digital sigatre didt reqire ay
special vericatio software. Withi the rst moth,
a mch larger mber of cstomers tha expected
chose the electroic optio. The ew service helpedexpedite paymet collectio for the compays
accots receivable departmet while givig
cstomers a coveiet way to redce their
depedecy o paper.
uPS Isa pids isf sig iai
It sis diffia isf f is
cpis, ip is cs sics,
as w as dc b i pss.
migaig -iicig wih a digia
siga si is ah ap f
hw uPS bais cpii adaag.
EyAL mAyO, uPS ISrAEL
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CAPTuRE SIGnATuRESAt tHe PoInt oF SAle
Carpe diem or seie the day: it applies as mch to bsiess as it
does to classical philosophy. Whe the cstomer is ready to sig o
the bottom lie, yo dot wat to edre ay bsiess delays imposed
by paper cotracts.
Whe mch of yor sales force is i the eld, however, paper cotracts
mst be circlated by fax or mail. Digital sigatres provide the alter-
ative: as legally-bidig as wet sigatres, they have the importat
advatage of immediacy. Oce a docmet is siged, it ca be istatly
sbmitted to iitiate actio.
11
Digia sigas ha dcd h i i aks
f h gaizai cp a sa b 50%. B
cbiig digia sigas wih bi chgis
ad igaig h i bsiss pcss w
w ab ip daa accac, spd pcssig
i, ad dc paia css.EtzIOn yAtSIv, CIO, AIg ISrAEL
AIG-Isa ccs sigas a iscss hs
Israce is a very persoal matter. I fact, AIG-Israel,a leadig israce ad acial services compay,
completes may of its cosmer sales off-site, i the
cstomers ow homes. I this cotext, excess paper-
work is ot oly a icoveiece, bt a impedimet
at the least opporte mometwhe cstomers are
ready to sig.
AIG-Israel chose a digital sigatre soltio that
easily itegrated with its cetral compter facilities
for rapid imagig ad storage. Accessible via laptops
ad celllar coectios, the soltio has allowed
AIG-Israel represetatives to captre secre ad
graphical sigatres that are completely compliat
with Israce Commissioer ad reglatory agecy
reqiremets.
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COLLABORATE WITH PARTnERSonlIne
Jst as mltiple ofce locatios reqire a efciet way of distribtig
ad approvig docmets, parters from differet orgaiatios eed
a timely ad cost-effective way of collaboratig with each other.
Ay collaboratio, however, reqires cotracts, chage orders, project
reqests ad other approvals that mst be siged i order to iitiate
work. Some smart eterprises are creatig olie portals, accessible
via the Web, to help parters maage the paperwork electroically.
By addig a digital sigatre soltio to the portal, reqired approvals
ca be secrely recorded for all ofcial docmetatio.
12
Dk ra bids a i pa f iscsci pas
With more tha 144 millio sqare feet of ofce,idstrial ad healthcare properties der
maagemet, Dke Realty is oe of the largest
real estate compaies i the uited States.
I its roles as Desig Bilder, Geeral Cotractor
or Cotract maager, Dke Realty oversees
thosads of cotract parters o behalf of its
cliets.
Wisely, Dke Realty bilt a i pa,
Costrctio Coect, where the compay ca
easily maage commicatios, cotractig,
reportig ad more with its parters. Addig
the digital sigatre soltio compoet to
the portal elimiated paper from the process,
allowig Dke Realty to take advatage of a
efciet, etirely electroic, collaborative tool.
Kds Dk! th ad i his
sas Ac Ai is ch appciad!
mArEttE EKArt, ACE AIr (A DuKE rEALty PArtnEr)
14
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tAKe A HArD looK At tHe numBerS
Pt t
Its ot jst paper,bt toer ad ik aswell. O average, thesm of their expesesis $0.03 per page.
ValeMaxs aalpritig costs:
200,000 pages x $0.03
= $6,000
rt t
Oe way or aother,docmets mst movefrom the siger toelsewhere, whetherto other sigers, otherdepartmets, or exter-al parters, vedorsor cliets.
Lets say oly half of
ValeMaxs sigeddocmets (50,000)eed exteral rotigby mail, corier,shippig or faxig.Eve if oly 10% of its
docmets are deliveredby overight shippig,the total costs are hge:
ValeMaxs total
aal rotig costs= $438,300
s t
To save o storagead hadlig costs,may archives todayare electroic, rathertha physical. SpposeValeMax scas jsthalf of their docmetssig employees whomake $10/hor:
ValeMaxs aalscaig costs:
50,000 docmets x $0.50
= $25,000
Pp v t
If half of the docmetsare scaed for elec-troic archivig, whatabot the other half?Its eve more expesive:
ValeMaxs aalpaper archivig costs:
50,000 docmets x $0.83
= $41,500
Dmt l d
pdt t
It sholdt happebt it does: docmetsget lost, ecessitatigsearches ad, if thesefail, reprodctio of themissig item.
ValeMaxs aal lossad reprodctio costs:
$120,000 + $60,000
= $180,000
Ttl t
VlMx
Keep this i mid:we took a coservativeapproach sig redcedgres ad a modestly-sied eterprise. Yet thembers are staggerig:
All told, ValeMaxsaal cost of paper-
based sigatres= $650,000
That meas:
Average cost per paper-based sigatre:
$650,000/100,000
= $6.50 p t
Aal cost per siger:
$6.50 X 500
= $3,250
200 eploees who elal si doces
500 doces sied pe eploee, pe ea(o 2 doces each woki da)A doce sie o 2 paes aos o 200,000paes pe ea
15
Thik sigatres are a soft isse? Yo may be i for a
srprise whe yo take a close look at the hard mbers.
Eve whe qalitative isses (sch as workow delays,
legal hassles ad reptatio risks) are set aside, the
directly measrable factors expose the startlig costs
associated with paper-based sigatres.
For the prpose of the followig calclatios, well work with
a hypothetical compay, ValeMax, that has a modest prole:
8/8/2019 12 Business Cases for Digital Signatures
17/20
bt t, t m. M m.
Weve tallied the expeses that are relatively easy to qatify.
Bt may of the most expesive costs associated with paper-based
sigatres elde direct measremet.They may ot be readily
qatiable, bt they are certaily very real:
evmtl t. A estimated of a barrel of oil, half a tree,
ad 150 pods of carbo emissios, per siger, per year
opptt t. Lost bsiess de to delays i sigig agreemets
bd t. Damage to reptatio cased by lost docmetatio or
docmets that caot be atheticated
roi t. Failre to realie the fll potetial of yor cotet maage-
met system
16
Both the qatiable ad qalitative expeses of
paper-based sigig impose hgead ecessary
brdes o yor orgaiatio.
For more isight o costs, dowload the free white paper:
Cacaig h roI f digia siga ipai
http://www.arx.com/resources/ROI-white-paper-access-form-eBook-readershttp://www.arx.com/resources/ROI-white-paper-access-form-eBook-readers8/8/2019 12 Business Cases for Digital Signatures
18/20
tHe toP ten DIGItAlSIGnAture CHeCKlIStWhich diial siae solio eall delies?
I the precedig pages, yove see evidece for thereal bsiess beets of digital sigatres: elimiatig
the costs associated with paper, movig docmets
istatly across ofces (or eve cotiets), acceleratig
workows ad flllig the potetial of yor docmet
maagemet system.
Yet ot every electroic or digital sigatre soltio
ca trly deliver o its promises. Before yo ivest
i a digital sigatre system, apply the followig
Top Te checklist. If the soltio yore cosiderig
ca satisfy all te reqiremets, the its
likely to provide the beets yo wat
ad satisfy the most demadig
expectatios of allyors.
17
D t l dmt t q pt?
May programs, sch as Microsoft Word, allow sers to add a electroic
sigatre to a docmet. Bt as log as these docmets ca be altered withot
chagig the sigatre, the docmet ist trly sealed. A secre digital sigatre
soltio seals docmets with a tamperproof digital gerprit iqe to both
the siger ad the docmet; ay chages whatsoever immediatelyad visibly
ivalidate the sigatre.
c t ppt mltpl pplt t zt?
Soltios for Microsoft Word ad Adobe Acrobat are commo. Bt to facilitate
movemet throgh yor workows, yor digital sigatre system mst work
with meros applicatios, icldig poplar ofce apps sch as Microsoft
Word, Excel, PDF ad AtoCAD. I additio, the techology shold spport
sigatres i docmet maagemet ad workow systems sch as
Microsoft SharePoit.
wll t lt pl t?
I electroic docmets, the real secrity is provided by the derlyig techology.
Bt what we actally see is a visally coveiet way of recogiig ideticatio.
Look for digital sigatre soltios that allow yo to apply ad see a graphical
represetatio of the traditioal wet sigatre.
c t d m t t?
May of the most importat docmets, like cotracts, reqire more tha oe
sigatre. Yet some electroic systems have o meas for accommodatigmore tha oe valid sigatre per docmet. The right soltio allows more
tha oe perso to sig i more tha oe place while maitaiig the validity
of the docmet.
c t tt iT mmt?
Who hast bee bred by digital soltios that have become massive
admiistrative headaches? May of the electroic sigatre systems ot there
deped o proprietary software that reqires itesive IT maagemet for
istallatio, maagemet, cotrol ad trobleshootig. Yo wat oe that rs
simply from day oea soltio thats easy to se withot legthy learig cycles.
2
1
3
4
5
8/8/2019 12 Business Cases for Digital Signatures
19/20
D t mpl t ll ll qmt?
If the sigatre doest stad p i cort, it cat meet yor bsiess
stadards. Yor soltio mst meet the followig basic reqiremets:
Atheticity: the sigatre is iqely liked to the siger
Itegrity: ay tamperig to the docmet ca be detected
Eforceability: sigatres mst be veriable by all parties
no-reftability: the sigatre caot be deied or disavowed
c t vd tm, , ?
Yove assiged yor sigatre with yor system. Bt will the receivig party
be able to verify it withot istallig the same digital sigatre software?
A effective soltio allows recipiets to see ad verify altered sigatres
with the ordiary docmet software, sch as Microsoft Word or Abobe
Acrobat, they already have.
D t ll ml -p?
no ser shold have to se a wiard or call a help desk to sig yor doc-
mets. Istead, the assigig of digital certicates shold be easy, fast ad as
trasparet as possible. Oce the digital sigatre system is deployed, either
the sers, or IT people, shold be aware of the derlyig techology.
i t mpl t ?
A wet sigatre reqires pe ad papersimple. Bt a digital sigatre
system that isists o mlti-step, wiard-like processes is aythig bt simple.
The acid test? The right soltio shold take o more tha 10 secods or 1-2mose clicks to esre that a docmet is siged, sealed ad legally compliat.
D t v l ttl t p?
Look der the hood for hidde costs: complex software istallatios,
additioal stafg reqiremets, help desk demads, registratio ad/or
reewal fees for digital certicates, ad more. The digital sigatre soltio
yo wat shold solve problems, ot impose ew costs.
18
6
7
8
9
10
8/8/2019 12 Business Cases for Digital Signatures
20/20
What does a system that satises all of the above reqiremets look
like? I a way, yo already kowall of the case stdies i this ebook
featre cliets who se CoSig as their digital sigatre soltio.Bt yo ca lear more i this vd. Ad if yo like what yo
see, we ivite yo to try CoSig for a moth, free of charge.
To lear more abot how a digital sigatre soltio ca redce
costs, accelerate workows i yor eterprise ad improve
relatioships with cstomers ad parters, cotact the experts
at ARX at [email protected] or by phoe at (415) 839-8161.
at arXT Dtl st cmp
ARXs CoSig digital sigatre soltio atomates approvalsaffordably i a compliat maer, allowig orgaiatios to go
paperless, expedite bsiess processes ad redce costs. CoSig
is the oly digital sigatre soltio that is seamlessly itegrated
with Microsoft SharePoit ad other poplar DM/ECM soltios.
For reliable cotrol of sigatre privileges ad ease of admiistratio,
sigatres are maaged cetrally throgh the orgaiatios ser
directory. Jst as importatly, CoSig sigatres are globally accepted
by exteral parters withot the eed for proprietary validatio
software. Lear more abot the CoSig digital sigatre soltio at:
www.a.c
Yo may post this ebook o yor blog or email it to whomever yo
believe wold beet from readig it. Thak yo!
19
See WHAt A GreAt DIGItAl SIGnAture
SolutIon reAlly looKS lIKe
http://www.arx.com/resources/Digital-signatures-in-2-minutes-eBook-readershttp://www.arx.com/?ebook=1http://www.arx.com/?ebook=1http://www.arx.com/resources/Digital-signatures-in-2-minutes-eBook-readers