1.1.3 Organizationa l Performance Review John Facer, JoAnn Pfleegor, Faith D. Clark MAY 10, 2010
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1.1.3 Organizational Performance
Review
John Facer, JoAnn Pfleegor, Faith D. Clark
MAY 10, 2010
INDUSTRIAL RAFT SYSTEM
ACCESSORY SYSTEMS
PACKAGED SYSTEM
MADE TO ORDER BUSINESSPROJECT SELL PARTS HOURS LOS $1,200,000 12,632 4000 LOS $ 617,000 3,639 1300 COM $ 392,314 4,482 1000 LOS $ 170,560 2,325 750 CCC $ 134,690 2,168 650 DEN $ 51,820 481 375RAFT $ 41,564 612 125
ORGANIZATIONAL PERFORMANCE CATEGORIES
CUSTOMER SATISFACTION EFFICIENCY CASH FLOW
VENDOR PERFORMANCE EMPLOYEE SATISFACTION
QUALITY
QUOTE TURN AROUND IN DAYS
FINAL INSPECTION FINDINGS
ON TIME DELIVERY
(CUSTOMER FEEDBACK)
EFFICIENCY METRICS
PROFIT PER HR =(SELL-MATERIAL COST-DIRECT LABOR COST)
PROJECT LABOR HOURS
PROBLEM LOG: PROBLEMS PER DEPARTMENTSALES PER EMPLOYEE
MANUFACTURING LEAD-TIMEQUOTE TURN AROUND IN DAYS
INVENTORY TURNS
PROFIT PER HR
SALES PER EMPLOYEE
MANUFACTURING LEAD-TIME
CASH FLOW METRICS
VENDOR PERFORMANCE METRICS
SATISFACTION WITH VENDORS
BOM TO RECEIPT OF MATERIALS LEAD-TIME
PROBLEM LOG
OSHA RECORDABLES
EMPLOYEE RETENTION
EMPLOYEE CERTIFICATION
DEVELOPMENT HOURS
EMPLOYEE SATISFACTION METRICS
QUALITY METRICS
PROBLEM LOG: DEFECTS BY DEPARTMENT
PROFIT PER HR
PPMO DEFECTS
OPPORTUNITIES IN MADE TO ORDER BUSINESS?
BOM ITEMS, DRAWINGS, QUOTE, COMPLEXITY OF SPECIFICATION
NUMBER OF PURCHASE ITEMS, RECEIVING ITEMS
CUTTING, WELDS, ASSEMBLY, PAINT, WIRING, TUBING, TAGGING, TESTING
SELL PRICE
PPM-OPPORTUNTY AS PPM-SELL10 DEFECTS
PROJECT SELL PPMSLOS $1,200,000 8.24 LOS $ 617,000 16.18LOS $ 170,560 58.63DEN $ 51,820 192.98RAFT $ 41,564 240.59
REVIEW PERFORMANCE EVERY PROJECT
PROBLEM LOG: PROBLEMS PER DEPARTMENTPROFIT PER HR
SATISFACTION WITH VENDORSMANUFACTURING LEAD-TIME
FINAL INSPECTION FINDINGSON TIME DELIVERY
QUARTERLY REVIEW
PPM DEFECTSOSHA RECORDABLES
EMPLOYEE CERTIFICATIONDEVELOPMENT HOURSINVENTORY TURNSSALES PER EMPLOYEE
TRENDS FOR STRATEGIC GOALS PLAN
EMPLOYEE RETENTIONBOM TO RECEIPT OF MATERIALS
LEAD-TIMEQUOTE TURN AROUND IN DAYSSATISFACTION WITH VENDORS
PROJECT REVIEW DATA QUARTERLY REVIEW DATA
OUTCOME OF THE PERFORMANCE REVIEW
LESS COSTBETTER QUALITY
FASTER TURNAROUND
HAPPY CUSTOMERS AND EMPLOYEES
THANK YOU
FAITH D. CLARK, [email protected]
CELL 570-279-2035MAIN 570-742-1819
www.clarkts.com
MEET US MEET US OUTSIDE OUTSIDE THE BOX THE BOX
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