1 1 EMC Smarts Managing IT From A Business Perspective
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EMC Smarts Managing IT From A Business Perspective
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EMC Smarts Overview
Executing on Vision– Automate management of dynamic
distributed systems
– Build intelligence into software that adapts automatically
– Integrate IT with business
– Automate, abstract, and analyze
Executing on Growth– Recently acquired by EMC – Thousands of customers worldwide
20 40 60 80 100
Presence
20
40
60
80
100
Per
form
ance
0
FOLLOWERFOLLOWER
CHALLENGERCHALLENGER
LEADERLEADER
EMC SMARTS
IBM Tivoli
HP
BMCSoftware
Micromuse
CA
Concord
Aprisma
MagnumTechnologies
Entuity
33
Broad Customer Base, Strategic PartnersGovernment & Education
FinancialGlobal Enterprise
HealthCare
ServiceProviders
Partners
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EMC Smarts Today
TheBusiness
InformationApplications& Services
A thriving business in real-time fault management
Focused on – Managing the infrastructure– Managing the applications– That support the business
Adds new independentgrowth vector to EMC
Provides key components to delivering the ILM vision
Infrastructure
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TheBusiness
InformationApplications& Services
Infrastructure
EMC Heritage: Information Management
But in IT, everything’s connected:
– Information– Applications– Infrastructure
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Today’s Business Challenges and Initiatives....
TheBusiness
InformationApplications& Services
Infrastructure
ITILImplement IT
management best practices
Network upgradeTake advantage of the latest
technologies – VoIP, MPLS, WI-FI
Data Center ConsolidationBridge the gap between the
data center and the NOC
Compliance issues>20,000 regulations worldwide: HIPAA, SARBOX, Basel I of II...
Application RolloutQuickly deploy applications and manage their performance
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What’s Missing – All Other Products
Data & Event Collection
Routers Storage
Applications Servers IDSFirewallsDatabases
Switches TelephonyVideo Optical
Display
?No built-in analysis — ongoing rules-writing required
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Managing Services In Real Time
Data & Event Collection
Routers Storage
Applications Servers IDSFirewallsDatabases
Switches TelephonyVideo Optical
Display
No built-in analysis — ongoing rules-writing required
With patented, industry-leading technologies
Automated Actionable Intelligence
Codebook Correlation Technology ™
EMC Smarts Common Information Model ™
Analytics
Abstraction
99
How EMC SMARTS Works
Generic Models describe collective knowledge of objects and their problems
Automatic discovery of objects and relationships, creation of management information repository
Automatic calculation of signatures for all problems, continuous update of signatures
Automatic monitoring and comparison of symptoms with signatures => Problem diagnosis
Automatic calculation of impact on business processes and other IT objects
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CodebookProblems
Symptoms
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Automating Service Management - Start To Finish
Analysis
Context
Collection
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EMC smarts Top Down Approach
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What Does It Look Like?
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This is an example Operations Console layout.
The console layout can be changed to add or delete views and filter alarms on a range of criteriaThis pane is showing Critical
Problems.These are the root causes of failure in the IT infrastructure which are Service Impacting
This pane is showing Customer Impacts.
This pane is showing Service Impacts.
This pane is showing the events received from the network, system and application elements before they are correlated to provide the Root Cause and Impact.
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Double clicking on a Notification displays the details of the Notification.
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The Impact Tab displays the Impact of this fault.In this case, Services and Customers are also impacted along with other network and application components
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The Impact can also be viewed in detail.In this case the customer Impact is shown as a notification.
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The CausedBy tab links the Impact back to the fault causing the Customer to be Impacted.In this case there are multiple Critical Problems causing the Impact. These “Root Causes” are in unrelated parts of the IT Infrastructure, in this case a network fault and an application fault.
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EMC Smarts Product Suite
AC
M
ASM
Service Assurance Manager
Abstraction Common Information Model
AnalyticsCodebook Correlation Technology
BusinessBusinessDashboardDashboard
GlobalGlobalConsoleConsole
Out
boun
dA
dapt
ers
Inbo
und
Ada
pter
s
Serv
er P
M
Rep
ortin
g
Bus
ines
sIm
pact
...
Service Insight Application Insight
ATM
/FR
MPL
SIP Pr
otoc
ols
Opt
ical
VoIP
Dis
cove
ry
...Mul
ticas
t
AutomatedActionableIntelligence
...Inbound/
Outbound Adapters
Inbound/Outbound Adapters
Network Insight
Stor
age
2020
Any IT Domain
• Network• Systems• Applications• Application
Environments• Security• Business Processes
Adding EMC Smarts to Your Environment
ICIM•Discovery•Modeling
•Adaptation
Abstraction
• Trouble ticket• Inventory • Configuration• Reporting• Provisioning
OperationsInfrastructure
Event Management
AnalysisCodebook Correlation
•Business•Applications•Infrastructure
•Cross-Domain
Automated Actionable Intelligence
ExecutiveViews
OperationsViews
TopologyEventsAnalysis
• MicromuseNetcool™
• Tivoli TEC
• MercurySiteScope
• BMC Patrol
• CiscoWorks• Nortel Optivity
• HP OpenView
ElementManagement
Network Management
SystemManagement
FaultManagement
ConfigurationManagement
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EquipmentEquipmentNetworkNetwork
EquipmentEquipmentNetworkNetwork
EquipmentEquipmentNetworkNetwork
55%55%
EquipmentEquipmentNetworkNetwork
55%55%
Today’s Network TCO
• Intelligence trapped in people and applications
• Heavy applications duplicate effort and investment
• Can’t hire and train enough people
Source: The Yankee Group
• Intelligence pushed into the network instrumentation, infrastructure
• Smarter applications leverage network intelligence
• Automate where appropriate
• Guide human intervention
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What is in it for YouSimplification through Management
Operations(OSS & Staff)
I N T
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L I G
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Reduce complexity byembedding intelligence
Operations(OSS & Staff)
45%
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Thank You
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