1/1 Mobile ZASP Certification Training 2010 Please make sure all mobiles are switched off Feel free to ask any questions during the training course.

1/ 1

Mobile ZASP Certification Training

2010

Please make sure all mobiles are switched off

Feel free to ask any questions during the training course

1/ 2

Mobile ZASP Certification

Practical Workshop Completion• RW Series Repair Workshops• QL Series Repair Workshops• Unit Test QL420+ & RW420 Series Completion• MZ Series Repair Workshops• Configuration Lab with Label Vista 3.5

Instructor sign off (Pass / Fail)

1/ 31/

Course Agenda

Day Format

09.00 Introductions & Logistics

09:10 Overview of Mobile Printer Range

09:20 Working with Zebra, parts I, II, III

10:15 RW Series Overview & Repair Workshop

11:00 Coffee Break

11:15 QL Plus Series Mobile Printer Overview &

Repair Workshop

12:00 Lunch

13:00 Unit Test & Calibration (QL420+ & RW420) Lab

14:30 Break

3

1/ 41/

Course Agenda

Day Format (continued)

14:45 Label Vista Install and Configuration Lab

15:30 Zebra Net Bridge Install and Configuration Lab

16:15 Course Review – Final Q & A

16:30 Open Lab

17:30 Course End

4

1/ 5

Introduction &Logistics

Your trainer

Delegates

What skills you have?

What skills you wish to develop?

1/ 6

Mobile ZASP Certification Training

Mobile Printer Overview

Mobile Range

1/ 7

Overview: Zebra Printer Range

1/ 8

Overview: Zebra Printer Range

Mobile: including RW Series, QL Series, & MZ Series

New: Waiting Maintenance Manuals – Launched

P4T & EM220

1/ 9

Working with ZebraPart 1: Ordering Spare Parts

1/ 10

Ordering Spare Parts: IZASP Listings

Qcom Outsourcing Ltd.

www.qcom.co.uk

1/ 11

Ordering Spare Parts: IZASP Listings

LP Services

www.lpserv.com

ADCS

www.adlc.fr

1/ 12

Regenersis plc

www.regenersis.com

Bartolini After Market Services Srl.

www.bartoliniames.it

Microfix NV

www.microfix.nl

FixIT Sp. z.o.o.

www.fixit.pl

Service Center Helsinki Oy

www.schoy.fi

Ordering Spare Parts: IZASP Listings

1/ 13

Ordering Spare Parts: IZASP Listings

COMPUSPAR S.A.

www.compuspar.com

1/ 14

Working with ZebraPart 2: Warranty & RMA Processes

1/ 15

Product Warranty (Repair & Replace)

• ZebraNet® Print Servers 36 Months • Barcode Parts: 12 Months

– Printers, Chargers, Power Supplies, Hardware Keys, Media, Ribbon• Printheads 6 Months• Batteries and Spare Parts 3 Months• Accessories 1 Month

Part 2: Warranty & RMA Processes

http://www.zebra.com/id/zebra/na/en/index/service_support/options/product_warranty.html

1/ 16

Repair Warranty• 90 days from Shipment• 6 Months for Printhead Installation (Fitted by ZASE)• 90 Days for Batteries (date of purchase)

http://www.zebra.com/id/zebra/na/en/index/service_support/options/product_warranty.html

Part 2: Warranty & RMA Processes

1/ 17

ITEM TIME FRAME SEND TOPrinters Within 12 months Zebra / IZASP

Zebra Printserver Within 36 months IZASP

Printer Spare Parts Within 3 months Supplier of spare parts

Batteries Within 3 months Supplier of battery

Chargers/Power Units Within 12 months Supplier of product

Hardware Keys Within 12 months Supplier of key

Media/Ribbon Within 12 months Supplier of media

Accessories Within 1 month Supplier of accessories

Printheads Within 6 months of installed date ZASP who installed printhead subject to warranty inspection

Guidelines to Claiming Your Warranty

Part 2: Warranty & RMA Processes

1/ 18

Part 2: Warranty & RMA Processes

Zebra Return Appointment Process1. Obtain a return material authorisation (RMA) # from Zebra

– Request an RMA # from [email protected] – Ensure RMA # is on outside of shipping container

2. Ship to Zebra (freight – prepaid) with signed RMA Confirmation

3. Pack the item(s) in original packing carton or equivalent– Damage in transit may be cause for voiding the warranty

4. Zebra will ship and pay for transportation costs where item(s) are repaired under warranty.

Note: IZASP/Supplier Warranty processes may be different (Contact them individually for more details)

1/ 19

Part 2: Warranty & RMA Processes

Voiding Your Warranty• Modification or repair of a covered product by end user or any non-

authorised Zebra service provider• Improper use or installation• Failure to conduct regular maintenance or cleaning or damage by

accident or neglect• Failure to protect against ESD or adverse temperature • Failure to use only Zebra® printheads or other parts • Failure to use only Zebra ® media (wear evidenced against

warranty) • Failure to follow the Return Appointment Process (RMA)

1/ 20

Working with ZebraPart 3: Gaining Technical Support

1/ 21

Part 3: Zebra Tools - Overview

TSEuropeTech Bulletins

[email protected]

Partner Extranethttp://AccessZebra.com

Zebrawww.zebra.com

Sales Driver Maintenance Manuals+

http://Learn.Zebra.Com

Knowledge Basewww.Zebra.com/knowledgebase

i Support Case Loggingwww.zebra.com/techrequest

TSEuropeE-mail Back

[email protected]

1/ 22

Sales Driver: Maintenance Manuals

Learn.Zebra.Com – “ZZ Zebra EMEA Technical and Training”

Section titles may vary slight from manual to manual but will contain

the same information

Section 1System Description - all specs of printerSection 2 Operators Overview - front panel, modes and loadingSection 3 Troubleshooting - power on tests, fault finding guideSection 4 Maintenance - how to’s, all components in the printerSection 5 Maintenance and Assembly Drawings - exploded parts diagramsSection 6 Miscellaneous Information and Appendices / Options

1/ 23

TSEuropeE-mail [email protected] Document

& File Library

FrequentlyUpdated

1600+ Documents

Accessible by all24/7

Email Back: Zebra Support Tool

Full List

Certificates & Bulletins

Manuals & Cables

Parts & Price Lists

+ + ++

1/ 24

Email Back: Zebra Support Tool

Using E-mail Back

• Open Outlook and Create a new mail message to [email protected]

• Subject: “Email List”

TSEuropeE-mail [email protected]

1/ 25

TSEuropeE-mail [email protected]

Email Back: Zebra Support Tool

Using E-mail Back

• Returned e-mail will have all attached files if applicable

• If you use a subject that is unknown no document will be returned

1/ 26

TSEuropeE-mail [email protected]

Email Back: Zebra Support Tool

Using E-mail Back

• Open and select the document hyperlink of choice

• A new e-mail back request is generated

1/ 27

Thank You for Choosing Zebra!

1/ 28

Mobile ZASP Certification TrainingRW Series Mobiles

1/ 29

Overview: Zebra Printer Range

Mobile: including RW 420, QL Series, MZ Series& Cameo for legacy

1/ 30

RW Series Repair Workshop

1/ 31

Mobile ZASP Certification TrainingQL Plus Series Mobiles

1/ 32

Overview: Zebra Printer Range

Mobile: including RW 420, QL Series, MZ Series& Cameo for legacy

1/ 33

QL Plus Series Repair Workshop

1/ 34

Mobile ZASP Training & Certification

Unit Test Software

1/ 35

ZASP Re-Certification TrainingUnit Test Calibration (QL420+ & RW420)

Mobile Printers

1/ 36

Unit Test

• Unit test is software which is used with the QL and RW range of mobile printers and is used to do the following:

• Test and calibrate all the sensors of the printer. This includes the bar sensor, gap sensor, peel sensor, media width sensor and head open sensor.

• Test the communication ports of the printer. This includes the serial port and the USB port.

• Test the LCD and keypad.• Test the print quality of the printer and the printhead.• Unit test also sets and verifies the serial number of the printer and

sets all the other parameters of the printer.• Unit test is an essential piece of software when replacing the MLB of

a printer.

1/ 37

Unit Test

• Please ensure you have all of the following for this training:

• Latest version of Unit test downloaded and installed.• A QL printer with a fully charged battery. (Preferably a QL420+)• Printed instructions.• Grey & white calibration swatches. (P/N: AA15417-1 & AA15417-2)

1/ 38

Unit Test

• Media width sense test fixtures. (P/N: AF16661-1, AF16661-2, AF16661-3 & AF16661-4)

• Serial and USB cables. (P/N: BL11757-001 & AT17010-1)

1/ 39

Unit Test

• Connect the serial cable to the serial port (com1) of the computer.• Connect the USB cable to the USB port of the computer.

1/ 40

Unit Test

• Ensure there are no Zebra printer drivers loaded in windows as this may prevent unit test from communicating with the printer. If any Zebra printer drivers are loaded please delete them.

• Also make sure there are no other applications running which use the serial com ports as this may also prevent unit test from communicating with the printer.

1/ 41

Unit Test

• Load media into the printer and print a configuration label by pressing and holding the feed button then press and release the power button and keep the feed button pressed. When printing starts release the feed button.

• Connect the serial cable to the serial port of the printer. Check the baud rate of the printer on the configuration label.

1/ 42

Unit Test

• Run unit test.• Click on options and then baud rate and set the printer baud rate to

the same the baud rate printed on the configuration label. In this example the baud rate of the printer is 19200 bps. Then click on ok.

1/ 43

Unit Test

• Click on options and then ports and check the Printer Port is set to Com1. Then click on ok.

1/ 44

Unit Test

• In this example we will be testing a QL420 printer using unit test. Select Unit Test (QL Series) by clicking on option 4.

• A window will then appear asking to check the printer is connected, click on ok.

1/ 45

Unit Test

• Type in your name and then click on Ok.

1/ 46

Unit Test

• Scan or type in the serial number of the printer.

1/ 47

Unit Test

• The serial number and CSD/PCC number can be found on the back of the printer.

1/ 48

Unit Test

• Scan or type in the CSD number and then click on continue. A window showing the entered CSD number will then appear. Click on Ok.

1/ 49

Unit Test

• Unit test will automatically set the default printer settings based on the CSD number that was entered. Ensure the options are correct then click on Continue.

1/ 50

Unit Test

• The Media Sensor Test calibrates the media width sensor of the printer. Remove the media and bring end-caps to rest position as shown. Then click on Test.

1/ 51

Unit Test

• When prompted insert AF16661-2 (2” media width sense fixture) into the printer as shown and click on Ok.

1/ 52

Unit Test

• Then when prompted remove AF16661-2 and place AF16661-4 (4” media width sense fixture) into the printer as shown. Then click on Ok.

1/ 53

Unit Test

• After a short time unit test will show the Media sense reading. Click on Ok.

1/ 54

Unit Test

• Unit test should then show Pass calibration. Click on Ok. If unit test fails calibration then the media width sensor may be faulty.

1/ 55

Unit Test

• Bar Sensor Calibration calibrates the bar sensor of the printer.

1/ 56

Unit Test

• Insert the grey test swatch (p/n AA15417-1) as shown below and close the media cover and latch. Then click on Test.

1/ 57

Unit Test

• Unit test will then calibrate the bar sensor. Once the calibration process has completed click on ok to verify calibration.

1/ 58

Unit Test

• When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the bar sensor may be faulty.

1/ 59

Unit Test

• Peeler Sensor Calibration calibrates the peel sensor of the printer.

1/ 60

Unit Test

• Close media cover and latch (no media loaded at this point). • Stand printer on end (as shown below)• Slightly insert the grey test swatch above the peel bar and below the

tear bar (and peel sensor) as shown below. The swatch will push approx 2mm into the media exit slot. Then click on test.

1/ 61

Unit Test

• Unit test will then calibrate the peel sensor. Once the calibration process has completed click on ok to verify calibration.

1/ 62

Unit Test

• When calibration has been verified remove the swatch from the printer. Then click on ok to continue. If calibration fails the peel sensor may be faulty.

1/ 63

Unit Test

• Gap Sensor Calibration calibrates the gap sensor of the printer.

1/ 64

Unit Test

• Insert the white test swatch (p/n AA15417-2) as shown below and close the media cover and latch. Then click on Test.

1/ 65

Unit Test

• Unit test will then calibrate the gap sensor. Once the calibration process has completed click on ok to verify calibration.

1/ 66

Unit Test

• When calibration has been verified remove the swatch from the printer and load gap media as shown below. Close the media cover and latch. Then click on ok to continue. If calibration fails the gap sensor may be faulty.

1/ 67

Unit Test

• Test labels will then be printed. If the labels have been printed correctly click on ok.

1/ 68

Unit Test

• Peeler sensor test will test the operation of the printer in peel mode• Open the latch and open the peeler bar of the printer as shown

below.

1/ 69

Unit Test

• Make sure only a small part of the backing is loaded inside the printer and then close the latch leaving the backing under then peeler bar as shown below. When the latch is closed the printer may feed to the start of the next label.

• Stand printer on end and click on continue.

1/ 70

Unit Test

• Unit test will then printer test labels.• When the first label has printed the second label will not be printed

until the first label has been removed. Repeat this for the second and third label. Once the test has been completed click yes.

1/ 71

Unit Test

• This test will determine if the unit has an issue printing on tag stock. Load tag media (or bar media) into the printer and click continue.

1/ 72

Unit Test

• After the printer has printed the first label scan the barcode of the label and the printer will then print the next label. Repeat this for the second and third label.

1/ 73

Unit Test

• After the third label has been printed and scanned click on continue.• If continue is not pressed within approx 30 seconds unit test will time

out and will only give the option to exit.

1/ 74

Unit Test

• Non S-Series test verifies that the compatibility switch is set to the normal position. Click on next to start the test.

1/ 75

Unit Test

• After the test the printer will feed a label. Click next to continue. If the test fails check SW1 of the MLB is set to the correct position.

1/ 76

Unit Test

• Open the printhead latch, ensure the beeper sounds and the media cover open icon is displayed on the LCD. Close the latch and unit test will proceed to the next screen. This test is time critical and each step must be performed within 10 seconds.

1/ 77

Unit Test

• Unit test will automatically verify all the unit parameters to ensure they are set to the proper value. After verification the software will automatically move to the next screen.

1/ 78

Unit Test

• Soft Power-down test will then be performed. Wait for the printer to power on and then click ok. Unit test will then proceed to the next screen.

1/ 79

Unit Test

• Power ON/OFF key test will test the on/off key functions correctly. Press the on/off key to power on the printer.

1/ 80

Unit Test

• Press the on/off to power off the printer. Then click on ok.

1/ 81

Unit Test

• USB port test tests the usb port. Disconnect the serial cable and connect the usb cable.

1/ 82

Unit Test

• When the Found New Hardware window appears click on cancel. Then click start on unit test.

1/ 83

Unit Test

• Test labels will then be printed via the usb port. Disconnect the usb cable and reconnect the serial cable. Click continue.

1/ 84

Unit Test

• Display test tests that the LCD is functioning correctly. Click on ok.

1/ 85

Unit Test

• The LCD should be filled with black boxes as shown below. Click ok to continue.

1/ 86

Unit Test

• Next click on continue.

1/ 87

Unit Test

• The LCD will then display a number. Type the number on the display in the box and click continue.

1/ 88

Unit Test

• Click on ok to continue.

1/ 89

Unit Test

• Click on continue.

1/ 90

Unit Test

• Unit test will prompt you to select whether or not a Life Test is to be performed. Click on yes.

1/ 91

Unit Test

• A label will then be printed to verify the printer has passed testing. Make sure a fully charged battery is installed then click on continue.

1/ 92

Unit Test

• A pre-defined number of life test patterns to exercise the printer and determine if the battery under test is maintaining a proper charge.

1/ 93

Unit Test

Testing of the printer is now complete

1/ 94

Questions?

1/ 95

Mobile ZASP Certification TrainingMZ Series Mobiles

1/ 96

Overview: Zebra Printer Range

Mobile: including RW 420, QL Series, MZ Series& Cameo for legacy

Virtual Tour

MZ-Series

1/ 97

MZ Series Repair Workshop

1/ 98

Label Vista 3.50 Installation Workshop

1/ 99

ZebraNet Bridge Installation Workshop

1/ 1001004/

Course Review / Q &A