10_Year_Plan031407.ppt

10 Year Plan Overview Jeffrey Huskamp, Vice President and CIO

IT Council

March 14, 2007

Information Technology at Maryland

Senate Executive Committee March 6, 2007

2

Strategy for Excellence

• Build university consensus on goals and initiatives

• Leverage campus strengths

• Create campus test beds

• Implement a strong, inclusive technology selection process

• Facilitate proposal submissions for major awards



3

Campus Technology Goals

• Achieve an innovative education and research environment• Grid and HPC• Knowledge management• Classroom technology• Online access to campus services

• Virtual presence and support for international programs• Videoconferencing• Immersive environments

• National leadership in networking• MAX and campus innovations

• National leadership in computer security• Model for other campuses



4

Division of responsibilities and funding sources

• Critical campus-wide services should be supported by baseline campus funding

• Other critical services provided to specific members of the campus community should be funded by those members

• Unit specific functionality that leverages campus economies of scale should be implemented by the unit



5

Technical architecture

• General requirements• Production environment predictable and reliable

• Solutions meet all requirements (100% solutions)

• Scheduled uptime of 99.99%

• Process for changing the technical architecture in place

• Simplicity

• Technical requirements• Standards based

• Standardize on Windows and Linux systems

• Strong security

• Open source



6

Technical architecture - hardwareCore Technology Hardware Systems Hardware Systems to be Phased Out

PC-Compatible Blade Servers and/or Server Virtualization Tools

Individual stand-alone systems

HPC Cluster Computing - Dell Individual department clusters where it makes sense to consolidate clusters into one larger central cluster

SAN Storage - EMC

IBM-Compatible Mainframe – IBM

Macintosh (Apple) Workstations - Apple

PC Platform - Dell

UNIX/Linux Servers – Dell and Sun



7

Technical architecture - database

Core Technology Database Systems Database Systems to be Phased Out

Oracle (larger applications) CA/Datacon not used for ongoing development

Microsoft SQLserver (smaller applications)



8

Technical architecture – file and print

Core Technology File Sharing and Printing

File Sharing and Printing Systems to be Phased Out

Windows File and Print Novell



9

Technical architecture - networking

Core Technology Building Wiring Building Wiring Systems to be Phased Out

CAT-6 Augmented, CAT-5e CAT-3



10

Technical architecture - networking

Core Technology Network Protocols Network Protocols to be Phased Out

IPv6 IPv4

QoS

WiMAX-compatible

Wireless 802.11 a/g Wireless 802.11b

Wireless 802.11n

Security 802.11x



11

Technology plan – academic support

• Online learning environments• Enterprise Learning Management System – Blackboard• Digital image archive and retrieval service• Leaning outcomes system

• Physical learning environments• Terrapin Learning Commons• Student computer labs• Informal learning spaces

• Faculty support• Formal center for faculty support

• Academic infrastructure• Pay-for-print service• Legal peer-to-peer sharing



12

Technology Plan – administrative systems

• Core administrative systems migrating from locally written or purchased to community source

• Portal for access to on-line services

• Quality assurance group to optimize and increase robustness/reliability

• Expand scope to provide comprehensive administrative systems



13

Technology plan – enterprise technology systems

• Global campus services for economies of scale• Email• Storage• HPC/Grid• Mainframe services• Next generation WAM/Glue• System monitoring• Videoconferencing

• Campus-wide identity management and federation• Active Directory• Shibboleth• LDAP



14

Technology plan – buying power

• Harness economies of scale for purchasing hardware and software

• Provide easy to access locations for distribution/sale



15

Technology plan - networking

• Convergence• VoIP• Campus video and IPTV• Data

• Access anywhere on campus• Wireless everywhere• DHCP

• Security• Firewalls• Intrusion prevention• Network quarantine

• Network operations center



16

Technology plan - security

• Comprehensive security assessment and implementation

• Project NEThics

• Forensics laboratory



17

Technology plan – user support

• Consolidate OIT service desks• One stop assistance for all OIT needs

• Create campus-wide help desks from central and departmental staff• Common trouble ticketing system

• Knowledge management• Multicultural projects

• Redesign web assistance capability

• Promote information acquisition from a variety of devices



18

Technology plan - methodology

• IT Service Management (built on ITIL)• Change management

• Configuration management

• Incident management

• Problem management

• Release management



19

Technology Plan – Currently Unfunded Priorities

Items at risk

• Disaster recovery and business continuity

• Student computer lab refresh

• Quality assurance group

• Server hardware refresh

• E-discovery compliance

• Email system upgrades on Mirapoint

• Staff computer refresh and staff professional development



20

Technology Plan – Currently Unfunded Priorities

Economies of scale opportunities

• Storage initiative

• Digital image archive and retrieval service

• Identity management with Active Directory, Shibboleth, LDAP

• Campus high performance computing initiative

• Email consolidation for faculty/staff on Exchange

10_Year_Plan031407.ppt

Technology

campus technology goals

technology plan methodology

campus wireless

technology plan user

campus community

service management

core technology file

campus economies of