Jan 22, 2016
103 [email protected]() Princess Cruises
Characteristics vs Attitude?????? ?????
Characteristics vs Attitude
Tour Leader vs Role PlayTOUR LEADER: somebody who LEAD and ORGANISE a tour abroad.1. 2. 3.
Tour Leader vs Role Play1. Specialized Tour Leader2. Freelance Tour Leader3. ()Through-Out Guide
Tour Leader vs Role Play 1. 2. 3. 4. 5.
Tour Leader vs Role Play1. A. B. 2. A. B.
Tour Leader vs Role Play
Tour Leader vs Role Play 1. 2. 3. 4. 5.
Tour Leader vs Role Play()()
Tour Leader vs Role Play
Tour Leader vs Role PlayVolunteer() do something without being forced.who is not paid for the work they do.
Tour Leader vs Role Play!. 1. . 2. . 3. .
Profession vs Characteristics
Profession vs CharacteristicsTPEThank you!Please! Excuse me!
Profession vs CharacteristicsIM ACE : 5QIQ (Intelligence Quotient)MQ (Morality Quotient)AQ (Adversity Quotient)CQ (Creative Quotient)EQ (Emotion Quotient)
??55% Profession vs Characteristics
?? Profession vs Characteristics
?? Profession vs Characteristics
Profession vs CharacteristicsKNOW-HOW / / / TICKETING / / /WORKING ITINERARY / /
Profession vs CharacteristicsKNOW-HOW / / / ,, ... .! !: XXPS: ,E-mail, !,!
Profession vs Characteristics TICKETING / / /1. OK. RQ / OW. RT 2. AA. AC. AE. AY. AZ / BA. BI. BL. BR 1. TYO. / TPE. / NYC.2.NRT.HND./ CKS.TSA. / JFK.LGA.EWR1. IATA. SITI. SITO. SOTI. SOTO2. SSRSPML. VGML. BBML. WCHR. STCR
Profession vs Characteristics CPACity Pair Availability 21 JAN WED TPE/Z8 HKG/01CX 463 J9 C9 D9 I9 Y3 B1 *TPEHKG 0700 0845 330 B 0 DCA /E2TG 609 C4 D4 Z4 Y4 B4 TPEHKG 0805 1000 333 M 0 X246 DCGMT330 / 333 B B = L = D = R = S = M = H = 0 1DCA (Direct Connect Availability) ABACUS /E X246 246Daily Flight
Profession vs CharacteristicsA340 B747 MD11 () ()Airbus A340 (400) AC DEFG HKBoeing B747 (450) ABC DEFG HJK
Profession vs Characteristics Row A B C D E F G H J K 20 X X X X 21 X X X X 22 X X X X 30 X X 35 X X1. (Seat Chart)(Block Seats)2. 3. 4. Window /Aisle /Center Seat.
PNR = Passenger Name RecordWorking ItineraryNaming ListRooming ListOnline TransferInter-line TransferMCT(Minimum Connecting Time) STPC(Stop-Over Paid by Carrier)Book 24-Hour Before Departure. Profession vs Characteristics
GIT Restrictions NON-ENDORSABLENON-REROUTABLENON-REFUNDABLEOver Booking = Over SoldRE-CONFIRMUP GRADEENDORSEMENTCOMPENSATION() Profession vs Characteristics
BOOKING ABC
Profession vs Characteristics
AppleBoyChinaDoctorEnglandFatherGirlHong KongIslandJapanKingLondonMotherNancyOpenPeterQueenRogerSusanTaiwanUnitedVictorWomanX-ray()YoungZebra
Profession vs CharacteristicsFloating Resort
* Top-3 Cruise Lines
CarnivalRCI Star%%65%20%10%95% x7 ++++++ x5 RCI + + CDF+Azamara + Pullmantur x5 + + NCL + +
*Cruise Lines 3-1Carnival (65%)
*Cruise Lines 3-2RCI (20%)*
* Oasis of the Seas
Tonnage : 225,000Length : 360m overallDecks : 16 passenger decksCapacity : 6,300 passengersCrew : 2,200 crew Cost : $1.6 billion(512)Maiden Voyage : 1, December 2009
*Cruise Lines 3-3Star (10%)
Profession vs CharacteristicsWORKING ITINERARY / /WORKING ITINERARYKUONI ZURICH EMERGENCY PHONE NUMBER (23:00-06:30 FOR EMERGENCY ONLY) AOT: 41 1 325 22 70 ********************************************TOUR LEADER MOBILE PHONE +886 933 111 222 MR. ALUMI LU*********************************************24 HOURS TRAVEL ACCIDENTBENEFIT INCLUDED CERTIFICATE NO : TBA
Benefit vs Attitude(Benefits)1. Free Airfare (Free Ticket). 2. Salary, Per Diem. 3. Tips or Gratuity. 4. Optional Tours. 5. Commission & KB.
Benefit vs Attitude
Never Assume Anything That You Dont Really Know Benefit vs Attitude
Check ! Check! Re-Check!Check ListFeed Back AOT(After Office Telephone) Benefit vs Attitude
Benefit vs Attitude***** ATTENTION TO TOURLEADER *****THE EUROPEAN LAW FORLONG COACH DRIVER: -MAX. 12 WORKING HOURS IN ONE DAY. -MAX. 9 DRIVING HOURS IN ONE DAY. -MIN. 12 CONSECUTIVE HOURS REST IN1 DAYPOLICE CHECKING ABOVE REGULATIONS AND IF NOT BE ADHERED, COACHWILL BE BLOCKED & FINED.LOCAL AGENT: CAN NOT BE HELD RESPONSIBLE.
Benefit vs AttitudeService
Benefit vs Attitude100%attitude = a1 + t20 + t20 + i9 + t20 + u21 + d4 + e5 = attitude 1004W 1H () WHO? WHEN? WHERE? WHAT? and HOW?
WHO
WHO
ThomasWHO
WHO
WHO50%
WHEN(Ice Break)For Example??
WHEN
WHENalumi
WHEN(enthusiasm)
How
WHEN
WHENNever Say NoNoWe will see what we can do?
WHERE()
WHAT
WHATOver BookingDelayCanOPLocal
WHAT
WHAT
HOW
HOW
HOWWrite a letter to yourself
HOW////
Self Discipline1. Vision 2. Lifelong Learning 3. Glamour
Self Discipline
Self Discipline
Self Discipline1. 2. 3. 4. 5.
1994
CRISIS 6CCalmRReportI IdentificationSSupportI InterpretationSSketch
1. 1)2)2. 1)2) 3. 1)242)
Carnegie D(2000)Mancini M(2001), Conducting Tours(Wikipedia2014) (2001)(2007)(2010) (2010)
103 [email protected] Princess Cruises
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