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---------- -----Department of Public Works Ref: DPWOOOOO/08

Ministerial briefing note

Shared Services implementation updatePurpose To provide the Minister with information regarding theimplementation of Finance and Human Resource BusinessSolutionsUrgency Urgent due to pending finalisation of contract negotiations withIBMBackgroundIn October 2007 the Treasurer's approval was given to enter into negotiations with IBM asthe preferred supplier to provide services to undertake outstanding development andimplementation of new SAP finance and human resource systems as part of theGovernment's Shared Service Initiative.At that time the completion of the outstanding development and implementation of the newfinance and human resource systems was forecast at Quarter One 2011. To manage therisk a two phase approach was proposed. The first phase was targeted for completion byQuarter One 2010 and would deliver: implementation of the new Human Resources system in Queensland Health,

Department of Education, Training and the Arts, Queensland Corrective Services andQueensland Emergency Services, servicing approximately 75% of the public sector reimplementation of the new Human Resource system in the Department of Housing completion of the Finance system implementation currently underway, bringing the totalnumber of agencies implemented to ten (this was a CorpTech exercise, not IBM) subject to funding, undertaking priority implementations in a further four agencies.Completion of Phase 1 should have resulted in all agencies using the new FinanceBusiness Solution, with the exception of nine agencies who would remain on an older butstable version of SAP Finance (version 4.06c). Five agencies should have been on thenew Human Resource Business Solution. Eight of the remaining agencies would be on anolder but stable version of SAP Human Resources (4.06C) and 13 agencies on anupgraded version of Aurion Human Resources (version 9.3.3)Completion of Phase 2 would place all remaining agencies on a single integrated SAPFinance and Human Resource Business Solution.Funding of $153 million was available to engage a Prime Contractor (IBM) to undertakePhase 1 of the Business Solutions Program and to cover CorpTech's costs for theProgram. These funds were increased by an additional S8.1 million by directing internalCorpTech savings to the Program, bringing the total available funds for Phase 1 to $161.1million.

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RecommendationIt is reCommended that the Associate Director-General sign Change Request 184 (referAttachment C).

Responsible officers James Brown, Program Delivery Director, c o r p T e c i i ~ 'Margaret Berenyi. Executive Director, CorpTech - - " ~ ~ ' / Z';6/d7Recommendation approved ./ ~ & . ~ J j 612008N ~ i i e MacDonaldAssociate Dlntctor-General Fj

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----- - . . . , . " , . . . . . ~ - --- . . - - - ~-.. .._- -----. ----... ......- ~ , . . . . .......- ........

Global Business Services IBM Australia LimitedABN 79 000 024 733

JBM CentreLevel 5

348 Edward streetBrisbane QLD 4000Australia

25 'h June. 2009

Ms Natalie MacDonaldAssociate Director--GeneralDepartment of Public WorksLevel 7,80 George SfBrisbane 4000

Without Prejudice

Re: Completion of the QHIC Solution under SoW 8 amended by CR184

Dear Ms MacDonaldI refer to your letter of the 25 111 June, 2009 setting out the Department of PublicWork's proposal for the finalisation of contractual arrangementswhich will support aGo Live in November 2009 of the LAniCE Payroll Replacement. I.e. the QHICProjectIBM appreCiates the continued support displayed by the Department and QueenslandHealth and agrees in principle with the Department's proposal. This agreement issubject to the finalisation and acceptance of contract terms.IBM will work as a matter of priority with CorpTech to achieve a mutually acceptablecondusion to the matters identifie within the framework of Change Request 184,before 30th June 2009.

Program Manager"FiHRIBM Global Business Services

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Ref: DPWXXXXXl09

Submission to the Associate Director .GeneralSubject Queensland Health Implementation Continuity 2009-2010CorpTech costsPurpose To advise the Associate Director-General of the estimatedadditional CorpTech costs associated with the supporting theQueensland Health Payroll Replacement Project untilimplementation and seek approval to have this funded through

the Corporate Solutions Program.BackgroundIBM is engaged as Prime Contractor to implement a replacement rostering and payrollsolution for Queensland Health under the Queensland Health Implementation of Continuity(QHIC) Project. The solution will replace the current rostering solution, ESP and payrollapplication, LATTICE with Workbrain and SAP respectively.CorpTech is required to provide customer supplied resources under the terms of thecontract and has a number of key staff working on the project. Although these staff wereOriginally provided as business analysts, they have over time become key implementationresources. Customer supplied resources are funded by the Corporate Solutions Program(CSP) and are subsequently backfilled where necessary within the CorpTech ServiceDelivery and Project Delivery teams. At least five of these resources will return toCorpTech as support resources after the project has gone live.In addition to the customer supplied resources, CorpTech Service Delivery and ProjectDelivery are injecting significant resources into the consultation and review processes forProject Work Products and Deliverables along with User Acceptance Testing activity tosupplement the QHEST and IBM project teams. These resources are draining existingsupport resource capacity and adversely impacting normal service delivery activity.CorpTech is also providing resources for release acceptance and transition activities aswould be expected in such a project. This support is considered a core service deliveryactivity and will continue to be funded by CorpTech.The QHIC Project has missed several key milestone dates and is currently targeted to golive in November 2009 with the first pay run scheduled for Monday, 30 November for anemployee pay day of Wednesday, 2 December.

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Issues CorpTech is currently providing a much higher level of support to the QHIC project thanwas originaUy envisaged under the contract. In September 2009, CorpTech willprovide an additional 15 staff equating to 13.1 Full Time Equivalents over and abovethe customer supplied resource requirements. This excludes staff engaged on release

acceptance and transition support. The number of non-CSP funded resources workingon QHIC is having an adverse affect on service delivery to other clients, as there iscurrently no funding stream to provide for backfilling of these staff. This is placingsignificant pressure on a set of key resources that can be sustained. Currently, theseresources are not funded by the QHIC project and are being provided and funded fromcore service delivery capability. CorpTech service delivery is currently being impaired in both the Project Delivery andService Delivery branches. Service Level Agreement key performance targets are notbeing met in some cases and maintenance and request for change activities are beingdelayed and agreed timelines missed. The Corporate Solutions Program forward program of works and machinery-ofGovernment change projects will draw on the same Service Delivery resources andmay be impacted due to resource constraints unless backfilling strategies can be .funded. To enhance the likelihood o.f a 2009 go-live for the QHIC project, Queensland HeaHhhas agreed to exclude the development of a full payroll costing solution (Defect 1100)in the current release. Queensland HeaHh has commissioned CorpTech to develop afull on-system costing solution and the implementation of system changes to addressfor the various manual work arounds put in place to achieve the November go-live. Thisactivity will be funded by Queensland Health as a separate project. It is anticipated that the QHIC solution as implemented will require Significant effort tomaintain over the first months post go-live and this will be addressed as part of ongoingsystem support charges to be funded by Queensland Health. CorpTech has estimated the additional resourcing and associated costs of providingsupport to the QHIC Project will total $586,000. Detailed costings are available tosubstantiate the resource estimates.

RecommendationIt is recommended that the Associate Director-General approve payment from theCorporate Solutions Program funds for the actual additional CorpTech development andtechnical support costs, up to a total value of $586,000 for activities associated with thecurrent QHIC project scheduled for implementation end November.Responsible officer MaJrfr.tferenyi, G e n ~ r , 1 Manager, CorpTechRecommendation approved . - i J J . v W l C J J J ~ ~ .. J1-1 g12009Natalie MacDonaldAssociate Director..Qeneral

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