Consultant Value Added Follow up the IN&OUTs of a management consulting team in the telecom industry. Find any telecom-specific topic with our search engine: 100 KPI’s for Mobile Telecom Operators 47 Votes Telecommunication service industry around the world is facing significant challenges from competition, technological revamps at very short frequencies and never-ending customer demands. In full-grown markets, the preferred path to growth is that of acquisition of competitors or alliance with newer partners. On the other hand, promising markets with explosive demand provide vast opportunities for the players. Today, telecommunication industry is no longer technology centric, but it revolves more around customer relationship. Customer satisfaction and marketing intelligence with innovative promotional schemes and advanced technology are the drivers of business. Also, cutthroat competition and mammoth investments in the telecom industry churn away profit margins and make intelligent decision making critical. And how do CXOs make decisions? Through KPI monitoring, control and analysis. As in the rest of the industries, a performance indicator or key performance indicator (KPI) is a measure of performance. Such measures are commonly used to help an organization define and evaluate how successful it is, typically in terms of making progress towards its long-term organizational goals. KPIs can be specified by answering the question, “What is really important to different stakeholders?”. KPIs may be monitored using Business Intelligence techniques to assess the present state of the business and to assist in prescribing a course of action. The act of monitoring KPIs in real-time is known as business activity monitoring (BAM). KPIs are frequently used to “value” difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction. My friend Pareek has just sent me a set of 100 KPIs for telecom operators. He includes some illustrative figures in the brackets that show indicative values for an Asian Operator we will not disclose. Hope it helps. Best regards, CVA. 100 KPI’s for Telecom Operators (Mobile Network Operators) Subscribers (Subs) 1. Total Subs 2. Subs Segmentation: Prepaid (95%), Post Paid (5%) 3. Churn per month (3%)
10
Embed
100 KPI’s for Mobile Telecom Operatorsdocshare01.docshare.tips/files/9596/95961456.pdf · 100 KPI’s for Telecom Operators ... Network Congestion 1. ... Standalone Dedicated Control
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Consultant Value Added
Follow up the IN&OUTs of a management consulting team in the telecom industry. Find any telecom-specific
topic with our search engine:
100 KPI’s for Mobile Telecom Operators
47 Votes
Telecommunication service industry around the world is facing significant challenges from competition,
technological revamps at very short frequencies and never-ending customer demands. In full-grown markets, the
preferred path to growth is that of acquisition of competitors or alliance with newer partners. On the other hand,promising markets with explosive demand provide vast opportunities for the players.
Today, telecommunication industry is no longer technology centric, but it revolves more around customer
relationship. Customer satisfaction and marketing intelligence with innovative promotional schemes and advanced
technology are the drivers of business. Also, cutthroat competition and mammoth investments in the telecomindustry churn away profit margins and make intelligent decision making critical. And how do CXOs make
decisions? Through KPI monitoring, control and analysis.
As in the rest of the industries, a performance indicator or key performance indicator (KPI) is a measure
of performance. Such measures are commonly used to help an organization define and evaluate how successful it
is, typically in terms of making progress towards its long-term organizational goals.
KPIs can be specified by answering the question, “What is really important to different stakeholders?”. KPIs
may be monitored using Business Intelligence techniques to assess the present state of the business and to assist
in prescribing a course of action. The act of monitoring KPIs in real-time is known as business activitymonitoring (BAM). KPIs are frequently used to “value” difficult to measure activities such as the benefits of
leadership development, engagement, service, and satisfaction.
My friend Pareek has just sent me a set of 100 KPIs for telecom operators. He includes some illustrative figures
in the brackets that show indicative values for an Asian Operator we will not disclose. Hope it helps.
Best regards, CVA.
100 KPI’s for Telecom Operators (Mobile Network Operators)
Subscribers (Subs)
1. Total Subs2. Subs Segmentation: Prepaid (95%), Post Paid (5%)