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Jan 04, 2016

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What is Communication - $100What is Communication - $100

Communication is the act of exchanging _____.

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What is Communication - $100What is Communication - $100

WHAT IS INFORMATION?WHAT IS INFORMATION?

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What is Communication - $200What is Communication - $200

Managers use communication Managers use communication every day. In fact they spend every day. In fact they spend as much as three quarters of as much as three quarters of their time their time _____._____.

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What is Communication - $200What is Communication - $200

WHAT IS COMMUNICATING?WHAT IS COMMUNICATING?

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What is Communication - $300What is Communication - $300

Managers must give Managers must give _____ to and _____ to and _____ the people who work for them._____ the people who work for them.

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What is Communication - $300What is Communication - $300

WHAT ARE DIRECTIONWHAT ARE DIRECTIONAND MOTIVATE?AND MOTIVATE?

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What is Communication - $400What is Communication - $400

Managers must be able to convince Managers must be able to convince customers that they should _____ customers that they should _____ _____ with them._____ with them.

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What is Communication - $400What is Communication - $400

WHAT IS DO BUSINESS?WHAT IS DO BUSINESS?

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What is Communication - $500What is Communication - $500

Managers must be able to _____ Managers must be able to _____ the _____ of others.the _____ of others.

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What is Communication - $500What is Communication - $500

WHAT ARE ABSORB AND IDEAS?WHAT ARE ABSORB AND IDEAS?

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Learning to Communicate - $100Learning to Communicate - $100

Managers communicate in _____ and Managers communicate in _____ and _____._____.

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Learning to Communicate - $100Learning to Communicate - $100

WHAT ARE WRITING AND WHAT ARE WRITING AND VERBALLY?VERBALLY?

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Learning to Communicate - $200Learning to Communicate - $200

Before managers can master either Before managers can master either form of communication, they must be form of communication, they must be able to identify the _____, develop able to identify the _____, develop good _____ skills, and understand the good _____ skills, and understand the importance of _____ communication. importance of _____ communication.

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Learning to Communicate - $200Learning to Communicate - $200

WHAT ARE AUDIENCE, WHAT ARE AUDIENCE, LISTENING AND NONVERBAL?LISTENING AND NONVERBAL?

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Learning to Communicate - $300Learning to Communicate - $300

To communicate effectively managers To communicate effectively managers need to determine:need to determine:What the audience knows?What the audience knows?What does it want to know?What does it want to know?What is its capacity for _____ _____? What is its capacity for _____ _____? What does it hope to gain by listening?What does it hope to gain by listening?Is the audience friendly or hostile?Is the audience friendly or hostile?

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Learning to Communicate - $300Learning to Communicate - $300

WHAT IS ABSORBING WHAT IS ABSORBING INFORMATION?INFORMATION?

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Learning to Communicate - $400Learning to Communicate - $400

_____ _____ _____ enable managers to absorb the information they need, recognize problems and understand other people’s _____.

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Learning to Communicate - $400Learning to Communicate - $400

WHAT ARE GOOD LISTENING WHAT ARE GOOD LISTENING SKILLS AND VIEWPOINTS?SKILLS AND VIEWPOINTS?

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Learning to Communicate - $500Learning to Communicate - $500

Establishing eye contact, using facial Establishing eye contact, using facial expressions, and raising or lowering expressions, and raising or lowering voices are all forms of _____ _____.voices are all forms of _____ _____.

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Learning to Communicate - $500Learning to Communicate - $500

WHAT IS NONVERBAL WHAT IS NONVERBAL COMMUNICATION?COMMUNICATION?

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Written Communication - $100Written Communication - $100

Managers communicate in _____ every Managers communicate in _____ every day.day.

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Written Communication - $100Written Communication - $100

WHAT IS WRITING? WHAT IS WRITING?

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Written Communication - $200Written Communication - $200

To communicate _____, managers To communicate _____, managers must be able to write clearly, must be able to write clearly, concisely, and persuasively.concisely, and persuasively.

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Written Communication - $200Written Communication - $200

WHAT IS EFFECTIVELY?WHAT IS EFFECTIVELY?

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Written Communication - $300Written Communication - $300

Write as simply and _____ as possible. Write as simply and _____ as possible. Be sure that the content and _____ of Be sure that the content and _____ of the document are appropriate for the the document are appropriate for the audience.audience.

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Written Communication - $300Written Communication - $300

WHAT ARE CLEARLY AND WHAT ARE CLEARLY AND TONE?TONE?

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Written Communication - $400Written Communication - $400

_____ are use to communicate with _____ are use to communicate with people within the same _____.people within the same _____.

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Written Communication - $400Written Communication - $400

WHAT ARE MEMOS AND WHAT ARE MEMOS AND COMPANY?COMPANY?

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Written Communication - $500Written Communication - $500

_____ are documents that provide a lot _____ are documents that provide a lot of information about a particular topic. of information about a particular topic. They are used to provide managers They are used to provide managers with the information they need to with the information they need to _____ __________ _____

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Written Communication - $500Written Communication - $500

WHAT ARE REPORTS AND WHAT ARE REPORTS AND MAKE DECISIONS?MAKE DECISIONS?

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Verbal Communication - $100Verbal Communication - $100

Communicating _____ is important for Communicating _____ is important for managers.managers.

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Verbal Communication - $100Verbal Communication - $100

WHAT IS VERBALLY?WHAT IS VERBALLY?

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Verbal Communication - $200Verbal Communication - $200

Make emotional contact with listeners Make emotional contact with listeners by _____ _____ _____ ____ where by _____ _____ _____ ____ where possible.possible.

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Verbal Communication - $200Verbal Communication - $200

WHAT IS ADDRESSING THEM WHAT IS ADDRESSING THEM BY NAME?BY NAME?

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Verbal Communication - $300Verbal Communication - $300

If communication takes place in If communication takes place in offices, hallways are next to the water offices, hallways are next to the water fountain it is _____ _____.fountain it is _____ _____.

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Verbal Communication - $300Verbal Communication - $300

WHAT IS INFORMAL WHAT IS INFORMAL COMMUNICATION?COMMUNICATION?

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Verbal Communication - $400Verbal Communication - $400

Be enthusiastic and project a _____ Be enthusiastic and project a _____ _____._____.

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Verbal Communication - $400Verbal Communication - $400

WHAT IS POSITIVE OUTLOOK?WHAT IS POSITIVE OUTLOOK?

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Verbal Communication - $500Verbal Communication - $500

Avoid empty sounds or words, such as Avoid empty sounds or words, such as “uh”, “um”, “like”, and “you know”. “uh”, “um”, “like”, and “you know”. Sprinkling your speech with these Sprinkling your speech with these empty _____ will make you sound empty _____ will make you sound unprofessional.unprofessional.

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Verbal Communication - $500Verbal Communication - $500

WHAT ARE FILLERS?WHAT ARE FILLERS?

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Grab Bag - $100Grab Bag - $100

Name the three types of written Name the three types of written communication that we discussed.communication that we discussed.

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Grab Bag - $100Grab Bag - $100

WHAT ARE LETTERS, MEMOS, WHAT ARE LETTERS, MEMOS, AND REPORTS?AND REPORTS?

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Grab Bag - $200Grab Bag - $200

Name the parts that are included in the Name the parts that are included in the heading section of a memo.heading section of a memo.

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Grab Bag - $200Grab Bag - $200

WHAT ARE WHAT ARE TO: TO:

FROM: FROM: DATE: DATE:

SUBJECT/RE:?SUBJECT/RE:?

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Grab Bag - $300Grab Bag - $300

The name of the bibliography section The name of the bibliography section of an MLA style report is _____.of an MLA style report is _____.

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Grab Bag - $300Grab Bag - $300

WHAT IS WORKS CITED?WHAT IS WORKS CITED?

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Grab Bag - $400Grab Bag - $400

You are in a budget crunch and you You are in a budget crunch and you have to lay off several workers. have to lay off several workers. According to our class discussion, the According to our class discussion, the form of communication that you form of communication that you should you is _____.should you is _____.

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Grab Bag - $400Grab Bag - $400

WHAT IS VERBAL?WHAT IS VERBAL?

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Grab Bag - $500Grab Bag - $500

You changed two of your company You changed two of your company policies. The form of communication policies. The form of communication that you should use to relay this to that you should use to relay this to employees is _____.employees is _____.

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Grab Bag - $500Grab Bag - $500

WHAT IS WRITTEN?WHAT IS WRITTEN?

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