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10 Things Michael Scott Taught me about Community Management
Gregg Baker, Head of Community @ giffgaff
There is no such thing as a “Community Expert”
#1
Community Management is not a 9 to 5 job
#2
It’s mostly up to you to get the party started
#3
It’s not personal, even when it is
#4
Know who your stakeholders are and how you can help them
#5
Have a clear vision but be prepared to deviate
#6
Copying is not a crime…just quote the source
#7
It’s important to be relatable
#8
Take control of a crisis and turn it into an opportunity