10 steps for implementing Service change

10 Steps to Implementing S- Change

1. DETERMINE YOUR ORGANISATION’S CURRENT S- PERFORMANCE AND S-READINESS.

ADJUST THE BUSINESS STRATEGY TO SUPPORT THE NEW FOCUS

DEVELOP AND ARTICULATE A CLEAR PURPOSE AND RATIONALE

FULLY COMMIT SENIOR MANAGEMENT TO S- SPONSORSHIP AND OWNERSHIP

INFORM AND INVOLVE ALL KEY STAKEHOLDERS

CHANGE THE PEOPLE MANAGEMENT SYSTEMS TO SUPPORT NEW WAYS OF DOING S- BUSINESS

PROVIDE ADEQUATE RESOURCES

MONITOR PROGRESS

THINK HOLISTICALLY

CREATE A SENSE OF URGENCY

THANK YOU