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10 Insights on Turning Difficult Conversations into Breakthroughs | Dr. Marcia Reynolds
Jul 12, 2015
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This presentation consists of highlights from the interview with Moe Abdou,
founder & host of 33voices®.
Dr. Marcia Reynolds works with clients around the world who seek to develop effective leaders. She understands organizational cultures, what blocks communication and innovation, and what is needed to bring people together for better results. She can help you outsmart
your brain and realize the success you desire.
Dr. Marcia Reynolds@marciareynolds
President of Covisioning LLC
The leader who is having the greatest impact never confuses a goal for a purpose, for it’s the
purpose that makes everything possible.
Insight #1
Insight #2
No amount of experience will turn an average leader into a great one. You’ll
distinguish those with the greatest potential by the level of challenge they seek.
Insight #3
Those who discover their greatness turn the discomfort zone into a discipline, for they know it to be the place where their
greatest learning will take place.
Insight #4
Next time you find yourself on the edge of discomfort, STOP and:
Insight #4
Next time you find yourself on the edge of discomfort, STOP and:
Reflect on your emotional triggers
Insight #4
Next time you find yourself on the edge of discomfort, STOP and:
Ask ‘why’ you’re feeling that way
Insight #4
Next time you find yourself on the edge of discomfort, STOP and:
Acknowledge that you have a choice to shift that emotion
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
My employees don’t want me to ask questions. They just want me to give them answers
so they can get back to work.
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
If they need something from me or don’t understand something, they will ask.
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
No one is complaining, so everything is fine.
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
If a good person does something bad, it won’t happen again. They will self-correct.
Insight #5
It’s the leader who makes it her highest priority to develop others who will dismiss these five myths:
The best employees want to be left alone to do their work.
Insight #6
Look for these clues to gauge whether or not a team has trust in their leaders:
Insight #6
Look for these clues to gauge whether or not a team has trust in their leaders:
Rich conversations and open dialogue taking place at every level of the organization
Insight #6
Look for these clues to gauge whether or not a team has trust in their leaders:
Team members are encouraged to share their opinions — unfiltered
Insight #6
Look for these clues to gauge whether or not a team has trust in their leaders:
There’s no judgement
Insight #7
When coaching a superstar, seek first to help him discover and embrace new
challenges. Ask him, ‘what’s next?’
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Determine what the person wants as a desired outcome of the conversation
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Reflect on the experiences, beliefs, and emotions expressed
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Explore possible sources of blind spots and resistance
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Acknowledge the emerging awareness
Insight #8
The process of having a conversation when someone in the discomfort zone
starts with remembering to DREAM:
Make sure there is a plan or commitment for what is next
Insight #9
BEWARE: Here’s why the best people will likely leave you:
Insight #9
BEWARE: Here’s why the best people will likely leave you:
You’re not giving them enough attention
Insight #9
BEWARE: Here’s why the best people will likely leave you:
You’re giving them too much to do because you know they can do it
Insight #10
“Enlightened leadership is spiritual if we understand spirituality not as some kind of
religious dogma or ideology but as the domain of awareness where we experience values
like truth, goodness, beauty, love and compassion, and also intuition, creativity,
insight and focused attention.”
- Deepak Chopra on Leadership
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Presentation created by Chase Jennings
Insights by Moe Abdou
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