10 Effective Ways to Show Your Customer You Care

10 Effective Ways to Show Customer You Care

10 Effective Ways to Show Customers You Care

Introduction

•Social customer service (SCS) is the best way to connect your brand with people on a personal level. •Social community helps you identify and create advocates for your brand, customer issues, resolve problems effectively.

Effective Ways to Show You CarePresentation Agenda:

ListenAsk for their InputsShare the KnowledgeRewards & IncentivesThank-you Notes & MessagesPersonalized ServicesRespond TimelySpread PositivityAccept Your MistakeKeep them Updated

Listen•Pay heed to their needs and issues.•Do not interrupt them while they are talking. If you want to add something, wait for them to finish.•Helps in Customer retention.•It is vital to start listening before selling.

Ask For Their Inputs•Client feedback will give you an outsider and yet a very important viewpoint of the organization.•Ask them about their experience with the company or about the recent purchase that they made.•Have a consumer survey.

Share The Knowledge

•The exchange of knowledge.•Provide valued advice and suggestions.•Use e-mail newsletters in order to draw the audience to your web page or blog. •Anticipate the queries of the customers and ensure that the content is similar to their needs.•Helps in creating Brand Awareness.

Rewards & Incentives

•Gifts and rewards can be a great way of acknowledging and appreciating the customer.• Financial & non-financial ways to make customer happy.•A handwritten note can also be one of the ways of thanking the buyers.• A shout out on social media can be another great method.

Thank-You Notes & Messages

•A simple thank you can go a long way in creating a strong relationship between both the parties.•Small gestures like a thank-you or “It is great to know that you care about our product” make them feel important. •Kindness, gratitude, and politeness can be the recipe for long-term affiliation with the consumers.•Always, remember to add the personal touch.•Helps in developing strong customer loyalty.

Personalized Services•Try and make it sound less robotic•Record the conversation•Remembering important dates.•Greetings on special occasions and festivals.

Respond Timely

•Reply to the consumers in the quickest time possible.•Never take customers for granted.•Act upon the feedback received.•Customer feedback will give you an idea of what they want.

Spread Positivity

•Create a positive and caring environment where consumer satisfaction takes a priority. •Do not make it sound monotonous and dull. •Smile during the interaction.•A pinch of humor adds a personal touch to the call.

Accept Your Mistake

•This shows that you are acting accountable to the buyers and it is also a sign of a responsible business.•It is vital that you own it up and clear the mess at the earliest.•Stay honest to the buyers.

Keep Them Updated

•Keep them updated about the offers and products on a regular basis.•Include newsletters, personal e-mails or make a quick call to keep them in the loop.

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