10 Customer Experiences Your Customers Demand!

10 Customers Experiences �Your Customers Demand! �

“In our research and consulting on customer journeys, we’ve found that organizations able to skillfully manage the entire experience reap enormous rewards: enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. They also discover more-effective ways to collaborate across functions and levels, a process that delivers gains throughout the company.”

- Harvard Business Review

3

The Buyer’s Journey Is Not As Simple As Moving From Point A To Point B!

4

There Are Many Touch Points – Or Dots – To Connect To Create A Good Customer Experience!

Here Are 10 Customer Experiences Touch Points You Need To Pay Attention To!

Keep my experience simple & easy.

7

Educate & communicate with me.

9

Quickly resolve the bumpy road.

11

Personalize my experience.

13

Make it easy for me to #humblebrag.

15

Make me feel safe.

17

Always be available for me.

19

Surprise & delight me!

21

Be mobile for me.

23

Create a circle of trust for me.

25

Respect my privacy.

27

28

So, here’s to connecting those dots to create a happy customer experience – and not a scary one!

29

Scary Experience Happy Experience

(cheese steak)

Have A Great Customer Experience? Share It With Me! �

@GerryMoran MarketingThink.com In/GerryMoran [email protected]