1 Vision/2 Approaches: Customer Expectations - University & Research Institute Perspectives Allison Weber Director, Gov’t & Non-Profit Grants/Contracts, Los Angeles Biomedical Research Institute Office of Research Administration Patti Manheim Director University of California, Los Angeles Office of Research Administration Region VI/VII Spring Meeting 2011
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1 Vision/2 Approaches: Customer Expectations - University & Research Institute Perspectives Allison Weber Director, Gov’t & Non-Profit Grants/Contracts,
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1 Vision/2 Approaches: Customer Expectations - University &
Research Institute Perspectives
Allison WeberDirector, Gov’t & Non-Profit Grants/Contracts, Los Angeles Biomedical Research InstituteOffice of Research Administration
Patti ManheimDirectorUniversity of California, Los AngelesOffice of Research Administration
research, which grants academic degrees…Research Universities (RU/VH) 96 in the USResearch Universities (RU/H) 103Doctoral Research Universities (DRU) 83
UCLA
University
Customer Service Challenge / Solution
Communication – Developed defined procedures
Contract Negotiation Challenges – develop alternative
Jim Muelhausen, CPA, JD The 51 Fatal Business Errors, and how to avoid them, 2008 Mulekick Publishing 3rd Ed
Carnegie Classification of Institutions of Higher Education, 2007
Thank you!
Allison WeberDirector, Gov’t/Non-Profit Grant& Contracts, Office of Research AdministrationLos Angeles Biomedical Research InstituteResearch Administration [email protected]://www.labiomed.org
Patti ManheimDirectorOffice of Contract and Grant Administration (OCGA)University of California, Los Angeles11000 Kinross Avenue, Suite 102Los Angeles CA [email protected] http://www.research.ucla.edu/ocga/