1. Test Information Distribution Engine (TIDE) 2.

District Assessment and Accountability Coordinators Annual MeetingSeptember 89, 2015

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Test Information Distribution Engine (TIDE)

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Performance Improvements (Fall 2015)

Performance Improvements to PREID Uploads Backend database changes to improve performance

Batch processing of student attributes Batch processing of validation rules

Over 300 % performance improvement Performance Improvements to Appeals Module

Faster retrieval of appeal request information in view and pending appeal pages 100% improvement in appeals data retrieval Increased threshold in view appeals – up to 2000 records

Faster processing of batch appeal approvalsRoster Performance Improvements

Add Rosters performance improvements up to 5 times

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Test Delivery System4

WCAG 2.0 AA Certification

Web Content Accessibility Guidelines (WCAG) 2.0 is a well formed technical specification for making web applications accessible to people with disabilities.

In Feb 2015 AIR achieved a AA certification for the Test Delivery System which indicates that the application not only meets, but exceeds the basic needs of assistive technology and people with disabilities.

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Scrubber for Embedded Audio

Enables a student to drag to the desired position in the audio.

* Optional Feature

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Persisting Highlighting

Re-applying a student’s highlighting after pause/resume.

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Item List for Test Review Screen

Displays all items in a list on the review screen.Much easier to see all items to determine if any

have been marked for review.

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iOS 9 Release

iOS 9 release date is unknown but could be released at any moment.

AIR has been working with a beta version and intends to support iOS9 this school year.

AIR must wait for the full version to complete its testing.

It will not be supported for the Fall EOC.If anticipation of an iOS 9 release prior to the

end of the Fall EOC, please consider turning off auto-update: Settings iTunes & App Store Updates Off

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Windows 10

Windows 10 was released July 29, 2015. AIR has been working with Windows 10 and

intends to support it.It is unlikely that it will be supported in time

for the opening of the Fall EOC (Monday).Unlike iOS, there is no forced update for

Windows users.However, many recently purchased devices may

have Windows 10 installed.

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Test Administrator Interface

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Mobile TA Interface12

Help Desk13

Summary of Help Desk Improvements14

AIR is committed to rapid and continuous improvement of our help desk services.  Late last spring, AIR initiated an extensive process review and identified a number of opportunities for systemic improvement.

New Tools will give agents faster access to more and better information. Agents have access to an ever-growing knowledgebase that puts answers at the fingertips of our Tier 1 agents. If a Tier 1 agent is unable to resolve an issue on the first call, the issue will be immediately transferred to another group of subject-matter experts who can address it in real time.

  New Workflow Processes to separate different kinds of requests and route them to the

appropriate teams. These processes are directive, and tailored to ensure that issues are more quickly resolved at Tier 1, Tier 2 and Tier 3.

  Better Communication about emergent issues, should that be necessary.

Increased Staffing and Cross Training We value your feedback, and are committed to providing the level of customer service that you expect.  If at any time you feel like our adjustments are not adequately addressing your Help Desk concerns, please feel free to contact Meredith Durgin or Kevin Murphy directly.

Contact Information

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AIR / DRC Contact Information16

AIR Help Desk7:00 am to 8:30 pm ET; Mon. – Fri. [email protected] (866) 815 – 7246

AIR Team LeadsKevin Murphy: Program Director [email protected] (202) 403 – 5988

Ghi Crisafulli: Communications (User Guides, Interpretive Products)

[email protected] (202) 403 – 5837

Meredith Durgin: Test Administration (TAMs, test books, help desk)

[email protected] (312) 588 – 7326

Danni Greenberg: Online Testing Applications (TDS, TIDE, ORS)

[email protected] (202) 403 – 5009

DRC Help Desk7:00 am to 8:30 pm ET; Mon. – Fri. [email protected]

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DRC Team LeadsPeter Tressel: Senior Director [email protected]

Angie Karn: Senior Project Manager [email protected]

Michael Kulzer: Senior Project Manager

mkulzer@@DataRecognitionCorp.com