1 SMT News Flash, FAQs and Twitter March 23, 2012 Processes and Storyboards Access, Control & Convenience.

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SMT News Flash, FAQs and Twitter

March 23, 2012

Processes and Storyboards

‘Access, Control & Convenience’

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Objectives & Guiding Principles

•Provide SMT Content Admin the ability to publish new flash content on public or private unauthenticated homepage

•Provide SMT the ability to manage content both the authenticated and unauthenticated pages for all user types

•This Storyboard addresses 2 CRs and 1 Function Requirement:–CR033: Create a News Flash on the SMT Login and Landing Page

Create a news flash that displays on both the login and user home pages. Dual locations will allow customers who are not yet registered on SMT to see the news flash as well as registered customers that may bookmark the user home page.

–CR034: Update FAQ FunctionalityUpdate FAQ Functionality by creating the ability for the FAQs to be quickly updated without the need to submit

a CR. FAQs will need to be modified and added to as functionality on SMT increases. The Customer needs to be able to have access to this information as soon as it is available. The SMT helpdesk needs to have the ability to update or add to the FAQs quickly in response to call volume related to various customer questions.

–Twitter Account for SMT Integrated with Information from ERCOT and the PUCT

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SMT News Flash, FAQs and Twitter Processes

Functions

• CR033 – Create a News Flash on the SMT Login and Landing Page

• CR034 – Update FAQ Functionality• Twitter Account for SMT Integrated with

Information from ERCOT and the PUCT

Processes

P1 SMT Content Admin creates News Flash on public and private unauthenticated homepage

P2 SMT Content Admin edits News Flash on public and private unauthenticated homepage

P3 SMT Content Admin adds new FAQ or updates FAQ

SMT

SMT Content Admin

RES/Business/Friend/REP/3rd Party/TDSP/Regulatory

Full UI Experience

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P1: SMT Content Admin creates News Flash on public and private unauthenticated homepage

SMT News Flash, FAQs and Twitter

Primary Storyboard

P1.1 SMT Content Admin logs into SMT Content Admin account (News Flash)

P1.2 SMT Content Admin navigates to Notices/News Flash (News Flash)

P1.3 SMT Content Admin selects start date, end date, user types, inserts image, enters language text and clicks ‘Submit’ (News Flash)

P1.4 SMT presents News Flash History page (News Flash)

P1.5 SMT publishes News Flash on unauthenticated homepage based on chosen start date (News Flash)

SMT

SMT Content Admin

Full UI Experience

RES/Business/Friend/REP/3rd Party/TDSP/Regulatory

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News Flash

News Flash History

FAQs

Create News Flash

* English Message

Enter Text Here…Select Image to Upload…

* Spanish Message

Enter Text Here…Select Image to Upload…

* News Flash Title

P1 StoryboardSMT News Flash, FAQs and Twitter

News flash will only be displayed on

unauthenticated page for now

“Submit’ button saves the new News Flash to

the ‘News Flash History” page. Pages

with current start date are deployed in

minutes with the next CRON job

Publication of a News Flash is triggered by

the start date

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P1 StoryboardSMT News Flash, FAQs and Twitter

News Flash

News Flash History

FAQs

News Flash History

Outage in Downtown Dallas12/18/201112/13/2011

SMT allows you to add Friends to your network04/01/201203/23/2012

SMT adds 3rd Party Accounts03/24/201203/23/2012

SMT adds Green Button Function04/01/201203/29/2012

News Flash TitleEnd Date Start Date

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P1 StoryboardSMT News Flash, FAQs and Twitter

SMT Implements New Green Button

SMT plans to deploy a new capability called Green Button which will enable energy users download their energy usage information from SMT into a nationally standardized format. Look out for this new capability next week.

News flash Title

News Flash Image

News Flash Text

This News Flash box disappears if there are no current news flash

to be published

News Flash Page could also contain hyperlink but this will need to be implemented in

HTML so admin may need to learn HTML

capability

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P2: SMT Content Admin edits News Flash on public and private unauthenticated homepage

SMT News Flash, FAQs and Twitter

Primary Storyboard

P2.1 SMT Content Admin logs into SMT Content Admin account (News Flash)

P2.2 SMT Content Admin navigates to Notices/News Flash History (News Flash)

P2.3 SMT Content Admin views News Flash History and clicks ‘Edit’ for the News Flash that needs updates (News Flash)

P2.4 SMT presents News Flash page (News Flash)

P2.5 SMT Content Admin updates start date, end date, user types, inserts image, enters language text and clicks ‘Submit’ (News Flash)

P2.6 SMT presents News Flash History page (News Flash)

P2.7 SMT publishes News Flash on unauthenticated homepage based on chosen start date (News Flash)

SMT

SMT Content Admin

Full UI Experience

RES/Business/Friend/REP/3rd Party/TDSP/Regulatory

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P2 StoryboardSMT News Flash, FAQs and Twitter

News Flash

News Flash History

FAQs

News Flash History

Outage in Downtown Dallas12/18/201112/13/2011

SMT allows you to add Friends to your network04/01/201203/23/2012

SMT adds 3rd Party Accounts03/24/201203/23/2012

SMT adds Green Button Function04/01/201203/29/2012

News Flash TitleEnd Date Start Date

Clicking Edit will redirect user to the News Flash page

News Flash with End date in the past

cannot be edited so the Edit button is

greyed out

If 2 News Flash are posted on the same day, the latest news

flash overwrites other existing news flash

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News Flash

News Flash History

FAQs

Create News Flash

* English Message

Enter Text Here…Select Image to Upload…

* Spanish Message

Enter Text Here…Select Image to Upload…

* News Flash Title

P2 StoryboardSMT News Flash, FAQs and Twitter

News flash will only be displayed on

unauthenticated page for now

“Submit’ button saves the new News Flash to

the ‘News Flash History” page.

Publication of a News Flash is triggered by

the start date

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P3: SMT Content Admin adds new FAQ or updates FAQ

SMT News Flash, FAQs and Twitter

Primary Storyboard

P3.1 SMT Content Admin logs into SMT Content Admin account (FAQ)

P3.2 SMT Content Admin navigates to Notices/FAQ (FAQ)

P3.3 SMT Content Admin selects FAQ set to update from drop down menu and clicks ‘View Set’ (FAQ)

P3.4 SMT presents FAQ set page (FAQ)

P3.5 SMT Content Admin clicks ‘Add New FAQ’ button if new FAQ is necessary or clicks ‘Edit’ button for an FAQ that needs to be updated(FAQ)

P3.6 SMT presents Add New/Update FAQ page (FAQ)

P3.7 SMT Content Admin enters/edits Question and Answer for FAQ and clicks ‘Submit’ (FAQ)

P3.8 SMT presents FAQ set page (FAQ)

P3.9 SMT Content Admin re-orders category if necessary and clicks ‘Submit Set’ (FAQ)

P3.10 SMT validates Admin entry and adds to deployment schedule depending on if FAQ set edited is on an authenticated page or an unauthenticated page – sub storyboards apply (FAQ)

P3.11 SMT publishes edits (FAQ)

SMT

SMT Content Admin

Full UI Experience

Sub storyboards for P3.10P3.10.1 If unauthenticated FAQ set is edited, the update is deployed in minutes with

by CRON job (FAQ)

P3.10.2 If an authenticated FAQ set is edited, an email is sent to the deployment team indicating that an FAQ set has been updated and the update is added to the deployment schedule (FAQ)

RES/Business/Friend/REP/3rd Party/TDSP/Regulatory

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P3 StoryboardSMT News Flash, FAQs and Twitter

News Flash

News Flash History

FAQs

FAQ sets

This button redirects Admin to the selected FAQ set page selected

View Set

FAQ1: Public Authenticated RES UserFAQ2: Public Unauthenticated RES userFAQ3:FAQ4:FAQ5:FAQ6: FAQ7: FAQ8:FAQ9:FAQ10:FAQ11:FAQ12:FAQ13:

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P3 StoryboardSMT News Flash, FAQs and Twitter

News Flash

News Flash History

FAQs

FAQ set – Public Authenticated RES user

What is SMT?

What is SMT?

What is SMT?

What is SMT?

QuestionCategory Order

Clicking Edit will redirect user to the Add New or Update

FAQ page

Business Rule: Admin must select order and

Category

When Admin clicks Add New FAQ button, Admin is redirected to

the Add New or Update FAQ page

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3

2

4

About SMT

About SMT

About SMT

About SMT

Add New FAQ

Submit Set

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News Flash

News Flash History

FAQs

Add New/Edit FAQ – Public Authenticated RES user FAQ set

Submit Cancel

Order

Category

Question

Answer

P3 StoryboardSMT News Flash, FAQs and Twitter

SMT Content Admin enters/edits Question and Answer for FAQ and clicks ‘Submit’

Business Rule: Admin must select order and

Category

When Admin clicks ‘Submit” button.

Admin is redirected to the FAQ set page to either make more edits or submit the

new set

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P3 StoryboardSMT News Flash, FAQs and Twitter

News Flash

News Flash History

FAQs

FAQ set – Public Authenticated RES user

What is SMT?

What is SMT?

What is SMT?

What is SMT?

QuestionCategory Order

Clicking Edit will redirect user to the Add New or Update

FAQ page

Business Rule: Admin must select order and

Category

When Admin clicks ‘Submit Set” button.

Validation of Category and Order is done. If

Order is not correct or Category is not

selected, an inline Error will be displayed

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3

2

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About SMT

About SMT

About SMT

About SMT

Add New FAQ

Submit Set

NOTE: There is a difference in deployment for authenticated and unauthenticated FAQ updates.

1.If unauthenticated FAQ set is edited, the update is deployed in minutes with the CRON job

2.If an authenticated FAQ set is edited, an email is sent to the deployment team indicating that an FAQ set has been updated and the update is added to the deployment schedule

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P3 IssuesSMT News Flash, FAQs and Twitter

Authoring of FAQs will either have to be done completely in HTML to hold links or with no HTML

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Twitter Account for SMT Integrated with Information from ERCOT and the PUCT

NOTE: SMT already has a Twitter account

1.SMT needs to assign an owner/author of the Twitter account

2.This Twitter account can be used in place of or in addition to SMT