1 Regulatory reflection s, prospects and priorities Andrea Sutcliffe Chief Inspector of Adult Social Care NCAS, 31 October 2014
1 Regulatory reflections, prospects and priorities Andrea Sutcliffe Chief Inspector of Adult Social Care NCAS, 31 October 2014.
Apr 01, 2015
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1
Regulatory reflections, prospects and priorities
Andrea SutcliffeChief Inspector of Adult Social CareNCAS, 31 October 2014
9
Hello from David Behan
2
Our purpose and role
Our purposeWe make sure health and social care services provide people with safe, effective, compassionate, high-quality care and we encourage care services to improve
Our role
We monitor, inspect and regulate services to make sure they meet fundamental standards of quality and safety and we publish what we find, including performance ratings to help people choose care
2
3
The Mum Test
Is it good enough for my Mum?
Is it safe?
Is it caring?
Is iteffective?
Is it responsive to people’s needs?
Is itwell-led?
5
New approach to inspection
Ratings
Market oversight
Supporting staff
Building confidence
Chief Inspector ASC: Priorities
6
Delivering on priorities (1)
A New Start
June 2013
Adult Social Care
Services signposting document Oct 2013
New ASC directorate
April 2014
Wave inspections
***
ASC co-production groups/ task and
finish groups/ roundtable groups
***
Public steering groups/focus groups
***
Provider and public online communities
ASC provider handbook
consultations April to June
2014
7
Delivering on priorities (2)
KLOES & Ratings
published September
2014
New approach
inspections rolled out October
2014
State of Care
Cracks in the Pathway
First Ratings
October 2014
New regulations including Fit and Proper Person and
Duty of Candour
introduced
April 2015
All ASC services rated by
March 2016
8
So what are we finding?
9
State of Care 2013/14: Variation
10
Adult social care
11
Dementia report: Cracks in the Pathway
The quality of dementia care is variable – not everyone is meeting the standards we expect
Across more than 90% of care homes and hospitals visited, we found some variable or poor care
Transitions between services should be improved
People are likely to experience poor care at some point
12
Dementia report: Cracks in the Pathway - Findings (1)
13
Dementia report: Cracks in the Pathway – Findings (2)
14
Dementia report: Cracks in the Pathway – Findings (3)
15
First inspections and ratings
Outstanding
Good
Requires improvement
Inadequate
0
21
3
3As at 30 October 2014
9
Embedding our methodology
Corporate providers
Market oversight
Different models e.g. supported living
Special measures and enforcement
Next steps for CQC
9
Power of the Mum TestImportance of co-production
Reflections (1)
6
Reflections (2)
CQC has really changed
9
Social care is important……but really challenged:
ExpectationsDemand Resources Scrutiny
Reflections (3)
9
Stand up for adult social care
Priorities for social care leaders
And…always remember why we do this
Celebrate the good
Challenge the bad
Be positive and honest
Work together
10
Always remember why we do this
Copyright: Community Care
10
Always remember why we do this
Copyright: Community Care
10
Always remember why we do this
Copyright: Community Care
10
Always remember why we do this
Copyright: Community Care
10
Always remember why we do this
Copyright: Community Care
10
Always remember why we do this
Copyright: Community Care
@CareQualityComm
Andrea Sutcliffe Chief Inspector of Adult Social Care
@CrouchEndTiger727
Thank you
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