1 Our resilient best me, my team, my organisation The Fresh Air Learning Company Ltd Copyright 2014, The Fresh Air Learning Company Ltd 29 Jun14.

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Our resilient best me, my team,

my organisation

The Fresh Air Learning Company Ltd

Copyright 2014, The Fresh Air Learning Company Ltd29 Jun14

What is resilience?

“Bouncebackability”

Coined by football manager Ian Dowie when Crystal Palace came from behind to beat Wimbledon 3-1 in 2004.

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best

Some models of resilience 1

Prepare • Plan in advance• Get help• Strengthen your beliefs

Accept • Make excuses• Remember this will pass• Be bloody-minded• Focus on the goal• Turn it to your advantage

Do • Get on with it• Control the controllables• Reflect and learn

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best

“Will it make the boat go faster? Olympic-winning strategies for everyday success.” Ben Hunt-Davis and Harriet Beveridge, 2011.

Emotion and impulse regulation

Staying effective under pressure

Causal analysis Accurately identify cause of adversity. Step out of habitual thinking patterns to identify range of solutions

Self-efficacy Self belief in problem solving capabilities

Realistic optimism Positive about the future yet realistic about its planning

Empathy “In tune” with others; build deeper relationships

Reaching out Relish taking on new challenges and opportunities

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best

Jackson and Watkin, 2004

Some models of resilience 2

Accept and face down reality

Make meaning of the chaos

Improvise

“How resilience works.” Harvard Business Review, Diane L. Coutu. May 2002

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best

Some models of resilience 3

Where do we need resilience?

It, system,

company

Us, team

Me

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best

Domains of experience

“All of this”society, market,

environment

Where do we need resilience?

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Enterprise, organisation, system view

Purpose & Goals

Outputs, Products, Services

Strategies

Information

Functions

Processes

Structures

Infrastructure

Finance

People

Generic operating

model

Where do we need resilience?

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

McKinsey7S Model

(Waterman and Peters)

Enterprise, organisation, system view

Where do we need resilience?

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Porter’s value chain

(1985)

Enterprise, organisation, system view

Supportactivities

Human Resources

Margin

Technology

Strategy

Research & Development

Primary

activities

Inbound logistics

Production and

operations

Outbound logistics

Marketing and sales Service

Where do we need resilience?

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

LencioniTeam Functions

(2002)

.

.

.

.

.Trust

Constructive Challenge

Mutual Accountability

CollectiveCommitment

OutcomeFocusTeam

view

Where do we need resilience?

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Maslow’s Hierarchy of Needs(1943)

Individualview

BelongingFriends,

family, colleagues

SafetySecurity, stability, freedom from fear

PhysiologicalFood, water, shelter, warmth

Self-actualisationCreativity, fulfillment

Self esteemAchievement,

recognition, respect

Some references

Developing Mental Toughness. Improving performance, wellbeing and positive behaviour in others. Peter Clough and Doug Strycharczyk, 2012.

Will it make the boat go faster? Olympic winning strategies for everyday success. Ben Hunt-Davis & Harriet Beveridge, 2011.

Building Personal and Organisational Resilience. “Harvard Business Review On” series, 2003.

The Five Dysfunctions of a Team. A leadership fable. Patrick Lencioni, 2002.

Everything’s An Offer. How to do more with less. Robert Poynton, 2008.

The Black Swan. The impact of the highly improbable. Nassim Nicholas Taleb, 2007.

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Copyright 2014, The Fresh Air Learning Company Ltd29 Jun 14

Our resilient best