1 NC State University 2008 Staff Well-Being Survey Highlights from Overall Results A Presentation to the Staff Senate Nancy Whelchel, Ph.D University Planning and Analysis September 3, 2008 http://www2.acs.ncsu.edu/UPA/survey/staff/presentations/ NCSU.StaffSurvey08.StaffSenate.Sept3_08.ppt
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1 NC State University 2008 Staff Well-Being Survey Highlights from Overall Results A Presentation to the Staff Senate Nancy Whelchel, Ph.D University Planning.
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NC State University2008 Staff Well-Being Survey
Highlights from Overall ResultsA Presentation to the Staff Senate
• Introduction, Research Methods, and Response Rates• Questionnaire (with overall results)• Executive Summary (overall results)• Responses broken down by:*
– Division/College [N=18]– Non-academic units with 50 or more staff in survey population [N=36]– Supervisory status– EPA vs SPA– Occupational activity code– # years at NC State– Gender– Race/ethnicity– Age
Sharing your feedback*• On results (e.g., interpretations, concerns, surprises)• Recommendations• Suggestions for additional analyses, reports, etc.
* Requires Unity ID and password to access
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Results:How to Interpret?
Everything is relative!Suggestions for what to look for:
– Do responses/ratings meet pre-defined expectations and goals?
(e.g., % giving a positive rating)– How do responses/ratings for individual items compare to each
other?– How do responses/ratings from one group of respondents
compare to another? – (How have ratings changed over time?)
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Overall Satisfaction & Engagement:On the positive side…
A large majority of NC State staff:• Are proud to say they work at NC State (95%)• Are satisfied at NC State (89%)• Would recommend their department as a good place to work
(86%)• Look forward to coming to work (87%)• At least sometimes voluntarily put in extra work because they like
what they do (91%)• Feel like they
– make a difference here (89%)– fit in (87%)– are valued (84%)
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Overall Satisfaction & Engagement:Something to think about…
A sizable number of NC State staff:• Took at least one day off in the past year simply
because they did not feel like coming to work (33%)– But only 6% said they did so more than once or twice
• Applied for a different job at NC State within the past year or two (27%)
• At least somewhat seriously considered leaving NC State for reasons other than retirement (24%)
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Co-Workers:On the positive side…
The majority of NC State staff:• Like the people with whom they work most closely (96%)• Say members of their work unit
– Understand and know how to do their jobs (97%)– Are hardworking (93%)– Get along and enjoy working together (92%)– Treat each other with respect (90%)– Share helpful ideas and information (88%)
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Co-Workers:Something to think about…
Staff cite “other staff” as one of the most common producers of stress, with at least ‘some’ stress caused by:– Other staff in the work unit (44%)– Other (non-supervisee) staff in the department
(36%)– Supervisees (34%)
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Supervisors: On the positive side…
The majority of NC State staff:• Rate the relationship between staff in their work unit
and the supervisor as “excellent” (37%) or “good” (44%)• Rate supervisors as “excellent” or “good” on
– Being supportive when personal issues arise (85%)– Being approachable and easy to talk to (82%)– Being available when needed (80%)– Listening to staff in the work unit (80%)
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Supervisors: Opportunities for improvement…
The majority of NC State staff believe:– Staff management styles and expectations for job performance
vary greatly in their department (78%)
A sizable number of staff rate their supervisor as ‘fair’ or ‘poor’ for:– Resolving internal conflicts (34%)– Setting short- and long-term goals (29%)– Setting clear priorities (28%)– Not showing favoritism (27%)– Appropriately distributing work assignments (25%)
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Workload:On the positive side…
The majority of staff are satisfied with:• The actual tasks/assignments they are asked to do
(94%)• The amount of work they are asked to do (85%)• The amount of time they are typically given to complete
an assignment (88%)
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Workload:Opportunities for Improvement…
• 56% of staff have experienced ‘a great deal’ or ‘some’ stress over the past couple of years from their workload
• 44% say they are asked to do more work than they expected based on their job description
• 44% say they need additional qualified people in their work unit
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Performance Evaluation:On the positive side…
The majority of NC State staff:• Understand the process used to evaluation their
performance (76%)• Believe the process is fair and reasonable (80%)• Believe they have at least some input on their
Appraisal/review (77%)• Believe their performance reviews
– Are appropriately based on their job description/work plan (88%)
– Are helpful in identifying what they need to improve on (87%)– Are helpful in identifying what they are doing well (86%)– Reflect how well they think they are doing (81%)
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Performance Evaluation:Opportunities for improvement…
A sizable number of staff do NOT believe• Their Annual Appraisal or performance review is helpful
to their– career development (34%)– career planning (38%)
• The numeric ratings on Annual Appraisals are useful (22%)
• Career banding has helped them better understand the job competencies (57%)
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Pay and Compensation:On the positive side…
A majority of staff – Know how to find information about benefits (93%)– Can make informed decisions about their benefits
based on available information (93%)– Believe benefits are reasonably competitive with
other employers for whom they could work• Voluntary benefits program (86%)• Retirement contributions (76%)• Healthcare benefits (73%)
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Pay and Compensation:Something to think about…
A sizable number of staff do NOT think their salary is reasonably competitive with those doing the same or similar work– In their department (32%)– In their division/college (42%)– In other NC State divisions/colleges (50%)– At other universities (61%)– For other Raleigh-area employers (SPA only) (75%)– In the private sector (EPA only) (80%)
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A few random findings:On the positive side…
Overall, staff give generally positive ratings to issues related to:– Having what they need to do their jobs – Campus infrastructure– Campus safety– Diversity/multiculturalism
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A few random findings:Something to think about…
Overall, staff are less positive about:– Incentives, recognition, and rewards– Opportunities for professional development – Quality of relations between staff and upper
administration (division/college & NC State)– Communication between staff and upper
administration (division/college & NC State)– Understanding how resources are allocated– Dining options on campus– Parking– Effectiveness of Staff Senate