1 Managing to Outcomes Creating a Result-Driven Culture September 15, 2010 Jewel Bazilio-Bellegarde, CNCS Ken Terao and Anna Marie Schmidt, Project STAR.

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Managing to OutcomesManaging to OutcomesCreating a “Result-Driven” CultureCreating a “Result-Driven” Culture

September 15, 2010September 15, 2010

Jewel Bazilio-Bellegarde, CNCSJewel Bazilio-Bellegarde, CNCSKen Terao and Anna Marie Ken Terao and Anna Marie

Schmidt, Project STARSchmidt, Project STARJanis Glen, Project TAAGJanis Glen, Project TAAG

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WelcomePurposeAmeriCorps State and National Grantees training staff will explore

learning strategies, techniques, and resources that strengthen skills to effectively execute the Corporation for National and Community Service leadership’s priorities in the area of Performance Management.

GoalsAmeriCorps State and National Grantee training staff will:• Fully understand the priorities of the CNCS leadership and

explore learning and support strategies that will ensure transmittal to sub-grantees and sites;

• Review performance management theory, skills and techniques so as to strengthen their ability to support sub-grantees and sites; and

• Discuss their role and develop action strategies that help ensure the integration and implementation of new CNCS priorities among sub-grantees and sites in accordance with the Serve America Act.

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Learning Objectives

Participants will:Participants will:• Understand the performance management Understand the performance management

framework - explore strategies to ensure clear framework - explore strategies to ensure clear messagingmessaging

• Review performance measurement and consider Review performance measurement and consider support for sub-grantees and sites. support for sub-grantees and sites.

• Review National Performance Measures; Review National Performance Measures; requirements and resources to support the fieldrequirements and resources to support the field

• Develop draft PM training plan.Develop draft PM training plan.

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There is a body of knowledge/literature on the subject of performance management. By performance management system we are not referring to a specific model or off-the-shelf product but a generally understood set of practices and procedures that taken together constitute a system of behavior for a particular organization leading to the intended outcomes identified in the NOFA.

NOFA: Nonprofit Capacity Building Program (NCB) – Frequently Asked Questions

Performance Management Defined

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• Clarify what change program is trying to create (vision)

• Gain specificity on how program will accomplish this change (strategy)

• Focus practices and procedures on intended outcomes (execution)

• Determine what information will be most helpful to understand if on course to achieve change (outcome)

• Collect and use this information for program improvement (performance measures)

Managing to Outcomes

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Pair Discussion

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From managing-to-outcomes to performance measurement • Is the selected activity appropriate to

measure performance?• What is being measured? Is it the most

helpful information to determine change (outcome)?

• Is the performance measurement cycle fully implemented?

Quality Performance Measures

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Five Steps of Performance Measurement

1. Develop PM’s

2. DevelopInstruments

3. CollectData

4. AnalyzeData

5. ReportResults

“Beginning with the end in mind”

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Individually,

• Read worksheet and instrument

Pairs,

• Respond to and discuss questions

Worksheet and instrument alignment

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“Better” InstrumentBack to the PM Cycle

• What would the data collection process look like?

• How would you analysis the data collected?

• How would you create a meaningful report with this data?

• Wearing a different hat – Training ideas?

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Goal Quality performance measures and quality programs

The Program Quality Chart can:• Assist in posing questions focused on intentionality

and implementation• Clarify challenges, put concerns on the table• Visualize possibilities• Keep track of progress• Highlight training needs

Program Quality Chart

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National Performance MeasuresNational Performance MeasuresBasic OverviewBasic Overview

• Common outputs and outcomesCommon outputs and outcomes

• Unduplicated beneficiary counts (outputs)Unduplicated beneficiary counts (outputs)

• Standardized data collection instrumentsStandardized data collection instruments

• Corporation will aggregate results to Corporation will aggregate results to demonstrate national impactdemonstrate national impact

• Should represent project’s primary Should represent project’s primary activitiesactivities

• Program Year 2010-11 is a pilot year for Program Year 2010-11 is a pilot year for the national performance measuresthe national performance measures

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1.1. Clean Energy/EnvironmentClean Energy/Environment

2.2. Economic OpportunityEconomic Opportunity

3.3. EducationEducation

4.4. Healthy FuturesHealthy Futures

5.5. VeteransVeterans

6.6. Disaster PreparednessDisaster Preparedness

Focus AreasFocus Areas

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• Service ActivitiesService Activitieso Conform to “definition of key terms”Conform to “definition of key terms”o Designed to achieve National Measures Designed to achieve National Measures

resultsresults

• Outputs: Unduplicated beneficiary countsOutputs: Unduplicated beneficiary counts• Outcomes: Some require standardized toolsOutcomes: Some require standardized tools• Aligned Performance Measures: Aligned Performance Measures:

o Match output and outcomeMatch output and outcomeo Outcome can be a national measure or applicant Outcome can be a national measure or applicant

determineddetermined

Key RequirementsKey Requirements

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National PM Instrument Packet National PM Instrument Packet T/TAT/TA

What would you do to introduce the instrument packets for National

Measures to your target audience?

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• Developed to help projects implement Developed to help projects implement National MeasuresNational Measures

• Instrument packets contain:Instrument packets contain:o Definitions of key termsDefinitions of key termso Considerations to determine if a National Measure Considerations to determine if a National Measure

is right for your programis right for your programo Data collection challenges and strategiesData collection challenges and strategieso Sample instruments with instructionsSample instruments with instructionso Specific requirements to measure sets of National Specific requirements to measure sets of National

Measures in combination (if applicable)Measures in combination (if applicable)

Instrument PacketsInstrument Packets

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• Year 1: Submit three reports for Year 1: Submit three reports for National MeasuresNational Measureso 11stst report, February 2011: Determine if initial report, February 2011: Determine if initial

data efforts working, changes needed, data efforts working, changes needed, and/or additional T/TA needed; no numbersand/or additional T/TA needed; no numbers

o 22ndnd report, May 2011: Report all progress to report, May 2011: Report all progress to date on National Measuresdate on National Measures

o 33rdrd report, October 2011: End of year report report, October 2011: End of year report

• Years 2 & 3: Submit regular year-end Years 2 & 3: Submit regular year-end reportreport

Grantee ReportingGrantee Reporting

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National Performance Measure National Performance Measure ResourcesResources

• National Performance Measures National Performance Measures “one-stop shop” on the Resource Center“one-stop shop” on the Resource Centero Detailed Background Information on National Detailed Background Information on National

Performance MeasuresPerformance Measureso FAQ on National PMsFAQ on National PMso Instructions for Entering PMs in eGrantsInstructions for Entering PMs in eGrantso Instrument Packets for National PMsInstrument Packets for National PMso Introducing National PMs (tutorial)Introducing National PMs (tutorial)

• Webinars for sub-granteesWebinars for sub-grantees• STAR phone assistance for programsSTAR phone assistance for programs

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PM Training Plan

2020

Phone: 1-800-548-3656

Email:

[email protected]

Online Resources:

www.nationalservice.gov/resource

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