1 Lakewood Health System Tim Rice, President Minnesota Rural Health Conference, Smart Health 2006: Focus on Technology July 17-18, 2006.

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Lakewood Health System

Tim Rice, President

Minnesota Rural Health Conference, Smart Health 2006: Focus on Technology

July 17-18, 2006

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SMALL, RURAL, INTEGRATED HEALTH SYSTEM

PRIVATE, NOT FOR PROFIT ORGANIZATION

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SMALL, RURAL, INTEGRATED HEALTH SYSTEM

• Twenty-five bed critical access hospital

• Ninety-eight bed long term care

• Sixteen active medical staff – integrated clinic

• Four satellite clinics

• Sixty consulting specialists

• Ambulance/transportation

• Home Care/Hospice

• Forty independent senior living apartments

• Twenty-seven assisted living apartments

• Full continuum of services

• 650 employees

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INFORMATION TECHNOLOGY HISTORY

• Telemedicine

• Clinical Information System – Care Center

• Clinical Information System – Home Care

• IT Staff and Support

• PACS – Radiology

• Clinic Practice Management System

• Clinic EMR

• Hospital Clinical Information System

• USDA Grant System Connectivity

• Web-site/Intranet

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EHR IMPLEMENTATION PROCESS

• Administrative Direction

• RFI

• In-House Demonstration

• Site Visits

• Product Selection – Best Breed

• Team EMR – Clinic

• Physician Leadership

• Dedicated Support Team

• Selected Hospital System

• Team EMR – Hospital

• Team EHR

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LESSONS LEARNED

• Have Physician Champions

• Utilize a Team Approach

• Dedicated Clinical and IT Support

• Address Negativity Right Away

• Be Sensitive to Your Work Culture

• No Program or System is Right for Everyone

• Cannot Accommodate Every Wish / Set a Standard

• Have a Game Plan / Be Flexible

• Expect the Unexpected

• Celebrate the Victories

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FINANCIAL AND QUALITY CARE BENEFITS

• Increased Staff and Physician Productivity

• Capture Charges at Point of Care

• Significantly Reduced Clinic AR Days

• Enhanced Clinic Prescriptions

• Enhanced Quality Improvement

• Enhanced Transfer of Information

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SUMMATION

• Would Never Go Back

• Increased Public Perception

• Increased Professionalism

• Improved Patient Care

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