1 Knowledge Management Ancient Collaboration at the organizational level Could revolutionize collaboration and computing Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition. Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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1 Knowledge Management Ancient Collaboration at the organizational level Could revolutionize collaboration and computing Decision Support Systems.
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Knowledge Management
Ancient Collaboration at the
organizational level Could revolutionize
collaboration and computing
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Opening Vignette: Knowledge Management
Gives Mitre a Sharper Edge
Mitre - knowledge management system (KMS) to leverage organizational knowledge effectively through the organization
Internal marketing during development Supported at the highest level Provided an important application
Organizational culture shift was critical Saved $54.91 million / invested $7.19 million (End of 2001: over $60 million saved)
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge Management
Leverages intellectual assets Delivers appropriate solutions to
anyone, anywhere Good managers have always done
this Ancient concept
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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How the Irish Saved Civilizationby Thomas Cahill
Maewyn (later Patrician), from Wales (Western UK), a pagan Roman child born in 385.
At 16, abducted by Irish marauders who raided his village.
Brought to Ireland, sold into slavery, became a shepherd (& learned Gaelic).
Lived there 6 years. Got a vision – walk to a port city and sailors
will take you home.
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How the Irish Saved Civilizationby Thomas Cahill
Got edgy in Wales. Left for Gaul to become a Catholic Priest. Stayed 12 years. Learned to read and write. Copied books. Got edgy again. Decided to convert all Irish
pagans to Christianity. But instead the Church appointed St.
Palladius to Ireland.
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How the Irish Saved Civilizationby Thomas Cahill
Two Years later, Patrick went back to Ireland as Second Bishop (Remember he spoke Gaelic)
Established monasteries, schools and churches.
Performed his vision (mission/miracle?) over 30 years (and was arrested several times).
Also the snake miracle? Patrick retired to County Down. Died on March 17 in 461.
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How the Irish Saved Civilizationby Thomas Cahill
Also taught the Irish to read and write Because of a love of learning and books
Irish priests go to the continent to copy books and bring them back
Most of Europe is Ignorant. Little reading/writing. Few books.
Centuries pass. Irish priests eventually move into Scotland, England,
and the continent. Train priests to write and read. Bring books back. Renaissance Begins (~1450 – Gutenberg) Most of the classical Western literature was
preserved in Ireland – the world’s largest KNOWLEDGE REPOSITORY – for centuries.
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Knowledge ManagementHelps organizations
Identify Select Organize Disseminate TransferImportant information and expertise
within the organizational memory in an unstructured manner
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge
As a form of capital, must be exchangeable among
persons, and must be able to grow
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge Management
Requires a major transformation in organizational culture to
create a desire to share
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge
Information that is contextual, relevant and actionable
Knowledge is INFORMATION IN ACTION
Higher than data and information
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge Types
Explicit knowledge
Tacit knowledge
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
The future: Comprehensive standardized KM packages
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Knowledge Mangement“The wise see knowledge and action
as one” (Bhagvad Gita). Intelligent organizations recognize
that knowledge is an asset, perhaps the only one that grows over time, and when harnessed effectively can sustain the ability to continuously compete and innovate.
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ
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Case Applications
9.1 Chrysler’s New Know-Mobiles
9.2 Knowledge the Chevron Way
Decision Support Systems and Intelligent Systems, Efraim Turban and Jay E. Aronson, 6th edition.Copyright 2001, Prentice Hall, Upper Saddle River, NJ