1 Jeremy Oakes – GlobalNOC/GMOC Specialized Support Technician.

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Jeremy Oakes – GlobalNOC/GMOC Specialized Support Technician

GEC21 GMOC Update

GMOC Updates Since GEC20

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New Experimenter List GMOC Service Desk Metrics Remote NOC Tour

GMOC Processes

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Legal, Law Enforcement & Regulatory (LLR) This Process is to handle inquiries regarding DMCA, Illegal

downloads, Seized systems, etc, from Lawyers, Law enforcement and Regulatory agencies

Emergency Stop Emergency stop is the system used to respond to incidents of

interference or resource exhaustion caused either unintentionally (misconfiguration), or intentionally (malware

Rack and Aggregate Data Submissions Outage, Maintenance and Tutorial Notifications

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2014 Total GMOC Tickets, Calls and E-mail

January February March April May June July August September0

10

20

30

40

50

60

5152

48

31

23

33

3029

20

28

41

24 24

3938

3637

49

GMOC Opened Tickets Statistics

2014 # of Tickets Opened2013 # of Tickets Opened

Future GENI Operations Support

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Improved Notifications Circuits and Nodes in GMOC-DB Pro-active Ops monitoring/alerting Tracking outages at Regionals and

other dynamic VLAN service providers (ION, AL2S)

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Virtual NOC

Thank you

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Contact Us [email protected] http://gmoc.grnoc.iu.edu 317-274-7783

Subscribe to Ops Calendars (Web, iCal, RSS):http://gmoc.grnoc.iu.edu/gmoc/index/support/gmoc-operations-calendars.html

Subscribe to the GENI Experimenter’s list [email protected]

QUESTIONS ?