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1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by: David Strom David Strom, Inc. (516) 944-3407 [email protected]
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1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

Dec 26, 2015

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Page 1: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

1 Interop Atlanta 99 SS1 © DavidS trom Inc.

Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job

presented by:

David StromDavid Strom, Inc.(516) [email protected]

Page 2: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

2 Interop Atlanta 99 SS1 © DavidS trom Inc.

Summary

My own home experience Wiring choices Internet access technologies Advantages and disadvantages of each Skills, costs required to implement See Byte article here:

www.byte.com/features/1999/04/0419homenetwork.html

Page 3: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

3 Interop Atlanta 99 SS1 © DavidS trom Inc.

My Current Home LAN

Standard Ethernet RJ45 wiring, cheap hub, two Win98 PCs

Cablevision Optimum Online since January, two hour install, multiple outages. Overall bandwidth ~10x ISDN

SonicWall firewall with NAT

Page 4: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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How I Got There

Needed a friend to terminate, test and make cables

Drilled holes through the floors Spent lots of time debugging wire plant,

protocols Not bullet-proof: power outages can ruin

network configuration

Page 5: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Issues

Understanding what to do with which Windows OS version isn’t obvious

Care to not share your PC with your neighbors Do you really need a home firewall? Understand your applications needs of family

members before doing anything

Page 6: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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The Real Issue

You are on call 24x7 for your family LAN, whether you like it or not

Page 7: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Goals

Easy to support Reliable Resilient to well-meaning but ignorant family

members’ efforts Upgradable as you add more PCs Minimize home disruptions to phone and power

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Other Suggestions

Remember phone service is a mission-critical family application, so mess with it at your peril

Do your installation when the family is out of the home

Maybe hire your neighbor’s teen to do the job

Page 9: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Motivations for Home LANs

Shared Internet Access Play DVD movies on larger TV screens Multiuser games

Page 10: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Questions to Answer Before Installing a Home LAN

Are you brave and talented enough to open up the PC and install a network card and its drivers?

Are your PCs located near existing (and working) phone or cable TV jacks?

Do you have the carpentry skills and spousal design approval to run wires and drill holes around your house?

Page 11: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Home Wiring Choices

No, No, No: Powerline Yes, No, No: Wireless No, Yes, No: HomePNA (single shared phone

pair) or Peracom (cable TV coax) Yes, No, Yes: Standard Ethernet (two

dedicated pairs)

Page 12: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Powerline

Least reliable of the four technologies Quirky installation Slowest overall network throughput When it works it is wonderful Typical vendor: Intelogis

Page 13: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Wireless

Can be the most expensive Good for support roaming laptops Typical vendors: Aironet, Proxim, Diamond,

WebGear

Page 14: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

14 Interop Atlanta 99 SS1 © DavidS trom Inc.

HomePNA

Lots of choices now on the market But quirky install on older PCI PCs Understanding which phone lines are shared

isn’t obvious in all homes Still need Ethernet card for cable access Typical vendors can be found at homepna.com

or homepna.org

Page 15: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Standard Ethernet

Widest number of choices of equipment Need cable fabrication expertise Great if you have access to a basement or attic

to run the wires

Page 16: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Internet Connection choices

Cable DSL ISDN Dial-up

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Cable Advantages

One phone-call install Know nothing about routers Wiring is already in the home

Page 18: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Cable Disadvantages

Reliability and reputation low: single supplier per area

No relationships with business users Need firewall and/or security improvements As popularity grows, bandwidth drops (2-20 x

ISDN connection) Some MSOs don’t support LANs

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DSL Advantages

Not sharing your connection Competition in many urban areas Cost competitive with T-1 service

Page 20: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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DSL Disadvantages

Multiple truck rolls Customer is caught among ISP, iLEC and

CLEC Limited number of routers supported Confusing choices of speeds and technologies Distance limits for some suburban users

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ISDN Advantages

Widest deployment Largest choice of routers and access

technologies (apart from dial-up) Best understood of the four technologies

Page 22: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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ISDN Disadvantages

Still dealing with the phone company Bonding two data channels still a black art Can get pricey if you use it lots

Page 23: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Dial-up Advantages

Cheap Easiest of the four to implement Lots of access equipment choices (Ramp,

3Com, etc.)

Page 24: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Dial-up Disadvantages

Slow Not for more than two-three concurrent

connections Some ISPs don’t allow shared dial connections

Page 25: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Skills Required

Router, network management Wire plant installation and management Protocol wrangling Good conflict management skills (and we aren’t

taking about IRQ conflicts only!)

Page 26: 1 Interop Atlanta 99 SS1 © DavidS trom Inc. Home Networking: How You Can Provide Tech Support for Your Family and Still Keep Your Day Job presented by:

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Conclusions

Technologies still improving, but no clear choices

Home wire plant anything but predictable No single vendor solution Speed isn’t the issue: reliability and installation

ease is far from a done deal You’ll need to be part electrician, part plumber,

and part therapist