1 Intel Embedded and Communications Group Technology For Embedded Systems Intel ® Active Management.

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Intel Embedded and Communications Group

Technology ForEmbedded Systems

Intel® Active Management

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Agenda

Part 1: Introduction­ What is Intel® Active Management Technology (Intel® AMT)?­ Usage Models for Intel AMT

­ Industrial­ Retail­ Gaming­ Military/Aerospace/Government­ Medical­ Telecommunication

­ Intel AMT RoadmapPart 2 : Architecture

­ Hardware, Firmware, Software Overview­ Software Development Kit (SDK)­ Developer Tool Kit (DTK)

Part 3 : Implementation ­ Key Ingredients­ Provisioning – Setup And Configuration

Summary

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Introduction

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What is Intel® Active Management Technology? (Intel® AMT)

Hardware-based solution that enables: Software and hardware inventory capabilities Remote asset management Out-of-Band (OOB) system management

Functions independent of system’s power state

Hardware-based security features including system defense network isolation

Power management features Remote diagnosis and repair Third-Party non-volatile storage

Remotely discover, heal and protect networked embedded systems

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Intel AMT Solution:

Problem:

Intel® AMT Usage Model: Industrial

• Real-time asset tracking (hardware and software) is expensive and time consuming

• Devices are varied and built on different platforms:

‒Factory robots‒Human Machine Interface (HMI) systems‒Test and measurement systems‒Industrial PCs‒Automation and control systems

• OOB management enables remote asset tracking irrespective of system power state• Third-party non-volatile memory stores information that can be accessed offline• Independent of platform and operating system• “iAMT Scan” tool identifies Intel AMT capable systems and is available at the Intel® vPro™ Expert Center

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Hardware and Software InventoryAccurately track assets regardless of power state

Management console polls embedded systems for hardware ID and software version information

Systems report asset details2

Factory Robots, HMI, Industrial PC, Test

systems

Perform faster audits and optimize maintenance and licensing configurations

Management Console

HARDWAREHard drive: Make, Model

Memory: Size, Speed

CPU: Type, GHz

SOFTWAREVirus software: Version

Management software: Version

OS: Version

Network

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Intel® AMT Usage Model: Retail

Intel AMT Solution:

Problem:

• Software/OS failure at point of sale (POS) terminal

• Software tools for remote diagnosis and repair• OOB remote management in case of system OS crash• Proactive alerting reduces system downtime by speeding diagnostics • Serial over LAN (SOL) capabilities can be used to redirect text and keyboard

information • IDE-redirection helps in booting a remote system using a CD in local CD-ROM

on management console

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Remote Diagnostics and Repair

remotely rebooted from standardimage on management server

diagnoses problem and repairs (remote software update, local hardware install)

unable to boot1sends an alert

ATM, Kiosks, POSManagement

Console

Reduce downtime and technician time

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3

4

Network

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Retail Scenario: 20,000 kiosks Assume 50% of kiosks need rebooting at least 1x

each year Estimate $100 per truck roll to reboot kiosk

If the kiosks are equipped with Intel AMT: Reboot remotely, irrespective of power state or OS

status Save $100 per truck roll

10,000 reboots = $1 million savings/year*

*This is a hypothetical scenario and an estimated value and is not based on actual data. Actual results may vary depending on scenarios.

Estimated Cost Savings* with Intel® AMT

Intel AMT reduces TCO

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Intel® AMT Usage Scenario: Gaming

Intel AMT Solution:

Problem:

• Hardware failure at one of the gaming terminals

• Event monitor sends alert and enables remote troubleshooting• Remote OOB access as long as the hardware is connected to a power supply

and LAN• Obtain hardware inventory data stored in non-volatile memory • Diagnose the problem to prepare for on-site repairs• Fix the hardware in one trip

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Slot, Poker and Lottery

Machines

Reduce on-site visits and system downtime with remote diagnosis and hardware info acquisition

Management ConsoleFailed hardware event received at management

console, engineer alerted

Remote diagnosis performed by analyzing event logs and boot history

Hardware asset/inventory enables remote identification of failed component(s), provides make/model info for replacement

Technician and hardware dispatched; platform repaired

Remote Hardware Troubleshooting and Local Repair

Network

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3

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Intel® AMT Usage Scenario: Military, Aerospace and Government

Intel AMT Solution:

Problem:

• Secure management • 24x7 protection of resources

• System defense feature confirms presence of critical security agents and isolates infected systems

• Event logging describes system behavior• OS independent feature makes the system immune to OS configuration issues • End-point access control (EAC) feature provides compliance with various

network security protocols• Tamper-resistant agents

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Block Harmful Viruses and Isolate Affected Devices Proactive security threat block, hardware-based isolation and recovery

COTS product, Embedded PC,

Security devices

Management Console

No user intervention required to prevent the spread ofviruses and worms across the network

System sends alert

Management system recognizes when security agents or management features were disabled – alerts staff

Management system installs updates and patches

Filter

X 3

System defense capability scans incoming traffic for known viruses and worms1

Network

When virus is found, system defense capability alerts, isolates the infected system from the network or limits its transmission rate

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4

5

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Intel® AMT Usage Scenario: Medical

Intel AMT Solution:

Problem:

• Power management needed for systems when not in use:

MRI X-Ray Ultrasound Diagnostic Medical Clinical Assistants Therapy systems

• Systems must be kept up to date

• Mobile power management policies balance power and performance to ACPI specs• Power state monitoring of clients – graph of results helps identify most active periods• Alarm clock enables scheduled client wake up from any sleep state (or turn OFF);

network connection not required• Local agents can perform scheduled tasks including software updates, information

stored in non-volatile memory

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MRI, X-Ray, Portable Ultra Sound, Testing, Diagnostic, Medical Clinical Assistant

Management Console

Improve productivity and compliance by schedulingtasks for off hours

IT console sets energy management policy with agent

System can be reliably activated for maintenance via secure management channel

System powered down when inactive, based on policy

Energy management agent protected via agent presence monitor

Enterprise

Energy

Management

Agent

Increased Energy Efficiency Save energy costs with power management policy software and Intel® AMT

Network

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Intel® AMT Usage Scenario: Telecommunication

Intel AMT Solution:

Problem:

• Virus-infected carrier board may infect other boards in the network

• Intel AMT continuously checks for the presence of management agent and policy-based security agents on remote devices and takes necessary steps in case of a missing agent

• System defense feature can be used to block packet traffic through a network security policy

• Audit logs and agent monitor allow for easy interaction of network security policy, heuristics filters and system defense features of Intel AMT

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3

4

Network

Management or security agent is continuously checking in with Intel® AMT1

Carrier boards, telecommunication

devices

Management Console

Detect and contain viruses sooner to limitexposure of other systems

Agent Presence Checking Keeps agent operating correctly

Management console repairsnon-working management agent

Remote device alerts that management agent is missing or non-functioning

Agent Present?

Agent Present?

YES NO

Intel®

AMT1

YES NO

Security Agent

Mgmt. Agent

Agent Present?

Agent Present?

YES NO

Intel®

AMT1

YES NO

Security Agent

Mgmt. Agent

Agent Present?

Agent Present?

YES NO

IntelAMT

YES NO

Security Agent

Mgmt. Agent

(((

(((

Management agent fails to check in2

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Intel® AMT Base Features

Asset Management OOB Features

• Remote Inventory (Hardware/Software)

• 3rd party Data Storage

• Access Log (Event Management)

• System Defense

‒Network Outbreak Containment‒Base Heuristics

• Agent Presence

• Remote Configuration

• BIOS POST Code

• BIOS Update

• IDE-Redirection (IDE-R)

• Serial Over LAN (SOL)

• Legacy Sensors

• Remote Boot Option

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• Transport layer security for secure communications across OOB interface

• Certificate authority issues digital certificates for each device before provisioning

• HTTP digest authentication for remote access

• Single point of administration in enterprise mode

• System defense to isolate from network, yet allows management console connectivity

• Pseudo-random number generator in firmware to generate session keys

• Firmware and drivers digitally signed by Intel

• Access controlled non-volatile data store and functionality

Intel® AMT Security Features

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­ Access Monitor­ Intel TPM ­ Fast Call for Help (Wired)­ DASH 1.0­ EAC extensions NAP and NAC­ Intel® Remote PC Assist

Technology

Intel® AMT Roadmap

­ Access Monitor­ Intel® Trusted Platform Module

(TPM)­ Fast Call for Help (Wired)­ DASH 1.0­ EAC extensions for Microsoft*

NAP* and Cisco* NAC

Intel AMT 4.0(Low Power Platform)

Intel AMT 5.0(Scalable Platform)

Low Power Intel® Embedded Platform for 2008

Scalable Platform Based on Intel® Core™2 Duo Processor with Intel® vPro™ Technology

*Other names and brands may be claimed as the property of others.

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Architecture

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OOB Communication and Control

Dedicated Power Rails (Always ON)

Local Area Network (LAN)

OOB Architectural Overview

Management Console

Dedicated Power Rails (Always ON)

Intel® AMT Ingredients

Intel® AMT Ingredients

Ethernet NIC

Non-Volatile MemoryChipset

Processor

Operating System

Application Software

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FSB

For more information refer to the Platform Design Guide

LVDSCRTTV-Out

SPI Flash

PCI Express* x1/GLCI

LAN Connect (LCI)

Gigabit Ethernet LAN PHY

x4 DMI C-Link 0

Intel® AMT 4.0 Hardware Architecture• ME Controller built in the chipset is the

Intel® Management Engine (ME) responsible for performing all Intel® AMT operations

• I/O Controller (South Bridge) is enabled with ME subsystem and provides power to various power wells when the rest of the power wells are shut down during sleep states

• Intel AMT enables OOB connectivity of LAN Controller and SPI through dedicated power rails (Always ON)

• NVM in FLASH

ME

Intel® Core™ 2 Duo Processor

LAN

NVM

Intel® Express Chipset 4 Series

MESubsystem

LAN

SPI

ICH9

*Other names and brands may be claimed as the property of others.

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Intel® AMT Firmware Overview

• Intel AMT FLASH memory is shared by Host, ME and LAN

• Intel Management Engine BIOS extension (MEBx) as implemented by an OEM platform provider enables Intel AMT

• Intel ME Firmware enables Intel AMT

• LAN Firmware GbE EEPROM provides Intel AMT network connectivity

• Minimum size ~ 32 Mb Flash

• Platform Data - 3rd Party Data Store support

• Descriptor has information on space allocated for each region on flash image, read-write permissions for each region, vendor specific data

• Dedicated power rail to FLASH device for OOB operation

SPI FLASH

BIOS/MEBx

ME FW

GbE EEPROM

Platform Data

Descriptors

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Server SW

ISV Console App

Console Foundations

Client SW/Drivers

ISV Agent App

System Status Service

UNS

LMS

SOL

Intel® MEInterface Driver

Intel® AMT Software and Drivers

Intel® AMT Firmware Release kit available atIntel Download Center

• ISV Agent Applications:‒Console ‒Agent UI

• System Status Service monitors Intel AMT status

• User Notification Service (UNS) listens to special events happening on the system as a direct result of Intel AMT execution and logs them in the Event Viewer of Microsoft Windows*

• Local Management Service (LMS) runs in the host OS to provide standard interface for network communication

• SOL driver: SOL communication

• Intel® ME Interface driver: software Interface from the Host OS to the ME

*Other names and brands may be claimed as the property of others.

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• Enables developers to build manageability applications that take full advantage of Intel AMT and its features

• Includes full set of documentation, sample code and APIs needed for implementing Intel AMT

• Supports C++ and C# on Microsoft* Windows* and Linux* operating systems

• Delivered as set of directories that can be copied to a location of developer’s choice on the development system

Download the Intel AMT SDK FREE at Intel® Software Network

Intel® AMT Software Development Kit (SDK)

*Other names and brands may be claimed as the property of others.

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• Intel AMT software supports SOL (text/keyboard) and IDER (floppy/CD) redirection

• Intel AMT SDK provides C interface for integration into third-party management consoles

• Intel AMT SDK for redirection includes:­ Redirection library: a C dynamic library (for Windows*) and

C static library (for Linux*) that provide support for SOL, IDE etc.

­ Management console sample code for Windows and Linux to demonstrate the redirection capability

­ Header files that define the library API to external applications

Intel® AMT SDKExample – Redirection Library

*Other names and brands may be claimed as the property of others.

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1. Integrate the SOL and IDER functionality into third-party management console using the C dynamic library in the SDK and linking it to the software and platform

2. Use the sample code or the Windows* sample application to test the redirection capability

1. Intel® SDK Redirection Sample Console 2. Add the remote client

Intel® AMT Software Development KitExample – Redirection Library (Continued)

*Other names and brands may be claimed as the property of others.

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3. Provide information on security certificate to ensure secure session – example provided with the SDK

4. The client dialogue allows three group of controls: TCP parameters, IDER and SOL

Intel® AMT Software Development KitExample – Redirection Library (Continued)

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Console ToolAgent Tool

Setup & Configuration ToolNetwork Monitor

Network Check ToolTraffic Generation Tool

• Provides tools to assist with training and development process when implementing Intel AMT in embedded systems

• Installed on the server system that will run the management console

• Tools include but not limited to:­ Intel AMT Commander ­ Intel AMT Outpost

­ Intel AMT Director­ Intel AMT Network Defense Tool­ Intel Net Status­ Intel Net Traffic

Intel® AMT Developer Tool Kit (DTK)

Download the DTK and quickly build high qualityIntel AMT Applications

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Manageability Commander Tool:

Hardware Asset

Network Policies

Watchdog Timers

Third-party Storage

Events/Alerts

SOL/IDER

Remote Management

Intel® AMT Commander

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Manageability Director Tool:

Certificate Management

One-Touch Setup

Remote Configuration

TLS Security Setup

USB Flash Support

Intel® AMT Director

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Manageability Outpost Tool:

General Information

Watchdogs

Serial Agent

TLS Security

Intel® AMT Outpost

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Intel® AMT Web Interfacehttp://ipaddress:16992

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Implementation

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Intel® AMT 4.0 ImplementationLow Power Platform Requirements

Hardware Firmware Software

Processor•Intel® Core™2 Duo Processor P8400, T9400 (PGA)

•Intel® Core™2 Duo Processor P8400, SL9380, SL9400, SU9300, SP9300, T9400 (BGA)

Intel AMT Firmware Kit (also includes Intel AMT drivers and BIOS extensions)

Intel Download Center

Operating Systems•Management Server

‒ Windows* XP Pro 32/64-bit‒ Windows 2003 Server 32/64-bit‒ Windows Vista* 32/64-bit‒ SUSE Linux Enterprise Server 10 SP2

32/64-bit•Local AMT

‒ Windows XP Pro 32/64-bit‒ Windows Vista* 32/64-bit

Chipset•Mobile Intel® GM45 Express Chipset with Intel® 82801IEM I/O Controller

•Mobile Intel® GS45 Express Chipset with Intel® 82801IUX-SFF I/O Controller

Intel AMT Setup and Configuration Server (SCS) Kit•Provision Server

Intel AMT SDK•Development System

Management Software (for Server): •Manageability DTK

•Partner ISV using SDK - LANDesk*, BMC* Software, Computer Associates*, Symantec*, etc

LAN Controller•Intel® 82567LM Gigabit Ethernet PHY

*Other names and brands may be claimed as the property of others.

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Intel® AMT 5.0 ImplementationScalable Platform Requirements

Hardware Firmware Software

Processor•Intel® Core™2 Quad Processor Q9400

•Intel® Core™2 Duo Processor E7400 & E4300

•Intel® Core™2 Duo Processor E8400 & E6400

Intel AMT Firmware Kit (also includes Intel AMT drivers)

Intel Download Center

Operating Systems•Management Server

‒ Windows* XP Pro 32/64-bit‒ Windows 2003 Server 32/64-bit‒ Windows Vista* 32/64-bit‒ SUSE* Linux* Enterprise Server 10

SP2 32/64-bit•Local AMT

‒ Windows XP Pro 32/64-bit‒ Windows Vista* 32/64-bit

Intel AMT Setup and Configuration Server (SCS) Kit•Provision Server

Chipset•Intel® Q45 Express Chipset with Intel® 82801JO I/O Controller

Intel AMT SDK•Development System

LAN Controller•Intel® 82567LM Gigabit Ethernet PHY

Management Software (for Server): •Manageability DTK

•Partner ISV using SDK - LANDesk*, BMC* Software, Computer Associates*, Symantec*, etc

*Other names and brands may be claimed as the property of others.

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Intel® AMT Setup and Configuration - Provisioning

Definition: “The process of enabling an Intel® Active Management

Technology (Intel® AMT) device is called Provisioning”

Provisioning Approaches: Manual installation and configuration One-touch configuration – using USB Zero-touch configuration – remote provisioning

Maintenance Actions and Routines: Re-Provisioning Un-Provisioning

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Intel® AMT Manual Installation and Configuration

Hardware Ready (Factory Default Configuration): Intel AMT enabled - Processor, Chipset, LAN Controller Intel FLASH Storage

Firmware Ready (Setup): Update BIOS with Intel AMT BIOS extension provided with Intel AMT Firmware Kit BIOS Vendors : AMI*, Phoenix*, Insyde* etc Update FLASH with Intel AMT Management Engine (ME) Firmware, LAN Firmware

Software Ready (Configuration - Remote Management Console and In-Band Functions):

Install Operating System Supported OS : Microsoft* Windows* XP, Windows 2003 etc. Install Intel AMT Drivers provided with Intel AMT Firmware Kit Independent Software Vendor can use Intel AMT Software Development Kit and Development Tool Kit (DTK) to develop their own management console and incorporate their management features

ISV: LANDesk*, BMC Software*, Computer Associates*, Symantec* etc.

For more information download the OEM Bring Up Guide available with Intel AMT Firmware Release kit

*Other names and brands may be claimed as the property of others.

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SCS provides all the tools and performs the necessary steps to setup and configure a large number of Intel AMT enabled devices – remotely and automatically

For complete documentation and SDK download the Intel AMT SCS kit available at Intel® Software Network

Intel® AMT SCS Enterprise Solution

WorkflowInstall SCS and load the SCS server with initial data and the tools required for provisioning1

Intel AMT devices send “hello” message to SCS

3Secure communication is established through TLS

4SCS generates and sends:

Public Key Infrastructure certificate Access Control Lists Setup parameters defined in device profile

specific to the platform

Provision Server (SCS)

Intel AMT embedded

devices

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SCS Components

Main Service:

SOAP API:

Database Server:

For more information refer to the installation guide available with Intel® AMT SCS kit

Windows* service that processes Setup and Configuration requests from Intel® AMT devices

API used by SCS console to interact with main service

Secure repository to store setup and configuration data, installed as database instance in Microsoft* SQL Server

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One Touch Configuration using USB key

Intel® AMTembedded devices

ManagementConsole

DNS/ DHCPProvision Server

SQL DB

1. Keys generated and data stored to USB

2. One-touch provisioning

3. Client boots and requests provision server

4. Client sends “Hello” packet

5. Server assigns profile and provisions client

One-touch configuration automates the process of securely setting up and configuring embedded devices

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Remote configuration eliminates the need for IT personnelto manually install security keys to enable setup

DNS/ DHCPProvision Server

SQL DB

Intel® AMT client embedded devices, pre-programmed with

at least one active root certificate hash

2. SCS server sends trusted root certificate matching hash received with the “hello” message

Hello

3. Client validates the SCS certificate

4. Client verifies domain suffix matched DNS suffix and establishes communication

5. Server assigns profile and provisions client

1. Client sends “hello” packet to SCS

Management Console

Zero-Touch Configuration Via Network

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Summary

Intel® Active Management Technology enables embedded equipment OEMs to provide their customers with:

• Decreased downtime• Increased security• State-of-the-art remote management• Out-of-Band management• Long life support• Rich ecosystem of hardware and software vendors

Improve platform manageability and reduce TCOwith Intel Active Management Technology

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For more information, visit the following links:

Intel®

Active Management Technology for Embedded and Communication ApplicationsManageability Technology for Embedded and Communications Applications Intel®

Product Technologies for Embedded and Communications Applications Intel® Software Network – ManageabilityIntel vPro Expert Center for blogs on Intel AMT by developers and manageability forums

Videos Intel®

Active Management Technology – Remote Platform Management Intel®

Active Management Technology – One Touch Setup using Intel®

AMT Director Management Console Intel®

Active Management Technology Developer Tool Kit Video Pack

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Intel® Active Management Technology Downloads• Intel® Active Management Technology (Intel® AMT) Software Development Kit (SDK): contains the building

blocks and documentation material needed to develop software that interacts with Intel AMT systems http://software.intel.com/en-us/articles/download-the-latest-intel-amt-software-development-kit-sdk/

• Intel AMT Developer Tool Kit (DTK): Intel AMT DTK provides full set of documentation, sample code in C# and APIs needed for implementing Intel AMT

http://software.intel.com/en-us/articles/download-the-latest-version-of-manageability-developer-tool-kit/• Intel AMT Setup and Configuration Service (SCS) : Includes tools and documentation to setup and configure

Intel AMT devices remotely and automatically http://software.intel.com/en-us/articles/download-the-latest-version-of-intel-amt-setup-and-configuration-service-scs/• Intel AMT Reference Design Kit : Includes set of open source building blocks similar to Intel AMT DTK, however

it provides solution written in Java on Linux* and is based on older versions of (Intel AMT). This kit is no longer being updated or maintained

http://software.intel.com/en-us/articles/intel-active-management-technology-reference-design-kit/• Intel AMT Open Source Drivers and Tools : The Openamt project is an open-source project providing drivers

and tools to support Intel AMT on Linux and other operating systems http://www.openamt.org/

• Intel AMT Add-on for Microsoft* SMS 2003 : includes a plug-in utility to extend the functionality of Microsoft SMS 2003 http://software.intel.com/en-us/articles/intel-client-manageability-add-on-for-microsoft-sms-2003/

• Intel AMT WS-Management Translator for Intel® vPro™ Technology : makes it possible for WS-Management based software to be used in conjunction with Intel AMT platforms older than version 3.0

http://software.intel.com/en-us/articles/intel-ws-management-translator/• For full list of available downloads on Intel AMT :

http://software.intel.com/en-us/articles/manageability/download/1/

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Glossary of TermsEAC: Endpoint Access Control feature allows the IT administrators to implement differentiated policy

enforcement and configuration based on the security state of the end point.

ACPI: Advanced Configuration and Power Interface specification: It is a standard for universal device configuration and power management by Operating Systems.

SHA: Secure HASH Algorithm: SHA hash functions are a set of cryptographic hash functions designed by the National Security Agency.

TLS: Transport Layer Security provides end point authentication and data encryption for communication over the internet.

PKI: Public Key Certificate also termed as Identity Certificate used to associate a digital signature to a public key with an identity so the owner of the digital signature can be identified.

SOAP: Simple Object Access Protocol.

OOB: Out Of Band management enables management irrespective of operating status or power state of a device as long as the device is connected to a power supple and Local Area Network (LAN).

IDE/IDER: Integrated Device Electronics is a parallel interface standard for connection to computer storage devices such as Hard Disks, Solid state devices, and CD-ROM. Integrated Device Electronics Redirection is a feature in Intel® Active Management Technology (Intel® AMT) that enables redirection of information from an IDE device on a server to a remote Intel AMT managed system.

NAC: Network Access Control is a networking solution that uses a set of protocols to implement a policy to screen devices that initially attempt to access a node or computer on a network.

NAP: Network Access Protocol is a networking solution by Microsoft* to control access to network resources based on a client’s identity and compliance with corporate governance policy.

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