Informatica Cloud SAP/Salesforce.com Integration Rob Gaynor, Account Executive Mark Murray, Cloud Presales Carlos Clavel, Corporate Sales Manager March 9, 2012
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Informatica CloudSAP/Salesforce.com Integration
Rob Gaynor, Account Executive
Mark Murray, Cloud Presales
Carlos Clavel, Corporate Sales Manager
March 9, 2012
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Agenda
• SAF Holland Review
• Informatica Cloud Overview
• Demonstration
• Next Steps
• Appendix
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SAF Holland Requirements and Criteria
• Migrate and synchronize SAP account, contact, customer, opportunity and sales data to Salesforce.com
• Phase II: push product information from SAP to Salesforce.com and automate opportunity creation from Salesforce.com to SAP
• Cross reference SAP customer numbers to accounts already created in Salesforce.com (avoid duplicate information and establish appropriate hierarchy).
• Batch and Real Time requirements
Tangible Gains of SAP/Salesforce.com Integration• Reduce cost of interfacing SAP with Salesforce.com
• Average of 16 hours per week being spent on coding integration between Salesforce.com and SAP
• Marketing analysts are being tasked with dual entry (Doug)
• Keep the sales guys out SAP
• Stay away from custom coding
• Create a single customer hub for mobile sales team
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Agenda
• SAF Holland Review
• Informatica Cloud Overview
• Demonstration
• Next Steps
• Appendix
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Completing SMART’s Core Integration Platform
InformaticaCloud
InformaticaCloud Platform
ApplicationAdministrators
Integration Developers
PowerExchange
PowerCenter
Migrate Sync Monitor
Validate Replicate
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Primary Cloud Integration Use Cases:
Your Company
Migrate Sync Monitor ReplicateValidate
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#1 by Customer Count #1 by Data Processed
www.appexchange.com
Proven Platform to Support SMART Initiatives
#1 by Connectivity
www.informaticamarketplace.com
1,500+ companies 20B+ transactions/month
#1 by Customers/Analysts
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SAP Integration
CHALLENGE• 1,500-seat Salesforce
deployment to attract, grow, and retain customers
• 360-degree customer profile initiative complete only through on-premise and CRM integration
• Synchronization complete in quick and cost effective manner
SOLUTION• Sales Cloud and Service
Cloud data synchronization with SAP R3 and SAP Business Warehouse
• Bi-directional integration completed in 8 weeks with minimal resources from IT team
RESULTS• Holistic, global view of key
dentistry stakeholders
• 85% reduction in data integration time
• Streamlined customer support cases within Service Cloud to increase productivity, sales
• Maximized Salesforce investment and supported aim to achieve 95% user login
“Informatica is helping Nobel Biocare increase productivity…
and make the organization more successful and more profitable.”
- Jean-Marie Schmid, Global Customer Value Management
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Informatica Cloud for SAP
Informatica provides the most comprehensive SAP connectivity by supporting six SAP application level interfaces and Web services.
SAP Connectivity Options: ABAP, IDOC, BAPI, DMI, BCI, SAP BI, Web services
Customer References
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Agenda
• SAF Holland Review
• Informatica Cloud Overview
• Demonstration
• Next Steps
• Appendix
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On Premise
Exec
utio
n en
gine
High level architectureR
epos
itory
Clie
nt
Self-UpgradingSecure
Self-serviceBusiness-focused
Multi-tenant Scalable
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How it works
Your Company
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Your Company
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Connecting SMART to the Salesforce.com Cloud
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2
1
Your Company
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SecureAgent
How it works
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Agenda
• SAF Holland Review Review
• Informatica Cloud Overview
• Demonstration
• Next Steps
• Appendix
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Agenda
• SAF Holland Review
• Informatica Cloud Overview
• Demonstration
• Next Steps
• Appendix
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InformaticaThe #1 Independent Leader in Data Integration
• Founded: 1993
• 2011 Revenue: $784 million
• 6-year Average Growth Rate:20% per year
• Employees: 2,554
• Partners: 400+• Major SI, ISV, OEM and
On-Demand Leaders
• Customers: 4,630• > 70% of the Global 500
• Customers in 82 Countries
• Direct Presence in 26 Countries
• # 1 in Customer Loyalty Rankings (6 Years in a Row)
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+4000 Integration Customer+1600 salesforce.com Customers
#1 Integration Partner 2008, 2009,2010, 2011
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Simplicity
Self-service user interfacePurpose-built integration appsMobile administration (iPhone, Android)
Rapid Deployment
True SaaS solution (try before you buy subscription)Minimal IT resources requiredPay-per-use options
Unified Platform
Built on market-leading Informatica PlatformHigh-performance integrationInteroperability for Hybrid IT
Informatica Cloud is an integration as a service that delivers:
SimplicityRapid DeploymentUnified Platform
Informatica Cloud
www.InformaticaCloud.com