1 © Georg Hodosi, e-mail: [email protected] Date: 2005-06-05 Global ICT Management: Ericsson case study Georg Hodosi Employed at Ericsson since 85 Researching at IMIT
1 © Georg Hodosi, e-mail: [email protected] Date: 2005-06-05 Global ICT Management: Ericsson case study Georg Hodosi Employed at Ericsson since 85 Researching.
Dec 29, 2015
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1
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Global ICT Management: Ericsson case study
Georg Hodosi
Employed at Ericsson since 85
Researching at IMIT
2
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Global management, agenda
1. Ericsson, history
2. Global ICT organisation & costs
3. ICT - Change
4. Questions & Answers
3
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Ericsson history
Lars Magnus Ericsson
• In 1876 started his own company
• 1878 began producing his own telephone equipment
• 1890s the Swedish market reached saturation
• Great Britain, China and Russia were early markets.
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Ericsson on the top year 2000
• Locations in 140 countries• 40-42 % mobile world market• 107.000 employee + 10.000
consultants• Most mentioned company in
Swedish media• Able to influence politics
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
ICT Infrastructure at Ericsson
Leased lines for data and voice One large router/country
One PABX at least /site At least one LAN/country
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Applications at Ericsson
Common DBS and core applications
R & D centresR & D centresR & D centresProduction centresProduction centresProduction centres
OfficesOfficesOffices
CustomersCustomersCustomersPartners & suppliersPartners & suppliersPartners & suppliers
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Cost Types
Basic:• Everybody has a PC
and a phone• E-mail, Internet?• Office, security
Specific:• Applications for
production, R&D• Video Conference
Equipment• Databases…
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Ericsson Organisation
Managing director, president CEO
Group FunctionsCommon Units
BN
Board of Directors
BR BT EDT
Defense
REM
…..
Others
Italy UK
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Ericsson Organisation -2
BN:- ETX- EBC- MÖ
BR:- ECS- ERA- ….
BT:- ECS- ERA- ….
Subsidiary: registered entity- EBC- ECS- MÖ
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
How to distribute the basic costs?
Corporate
Sweden
30.000 employees
.
Ireland10.000employees
- by # of employee
- by usage
- by profit, Robin Hood
- free
- your proposal!
12
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Global ICT - Decisions
Corporate
Sweden
30.000 employees
.
Ireland10.000employees
- Centralized or decentralized
- by profit
- by costs
- your proposal
13
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Keeping together
Ireland
Italy
Germany
Denmark
Belgium
Spain
Sweden
France
Norway
Australia
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Policy; different interpretations
1. A plan or course of business, intended to influence and determine decisions, actions, and other matters. US = it is a must!
2. In Sweden it is a wish but not a must!
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© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Global IT centres time delay
Stockholm
Dallas
Kuala-Lumpur
12-13 fine
6 am
8 pm
16
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
Global IT centres communication
Stockholm
Dallas
Kuala-Lumpur
“diplomatic”
direct
indirect
17
© Georg Hodosi, e-mail: [email protected]
Date: 2005-06-05
When the revenues fall
To survive Ericsson had to:
• Make savings in each area
• Sell whatever it is possible:– Rent the PC’s, Servers…– Close down applications– Outsource: PC, LAN and applications– Lower the standard: best effort
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