1 Cross Cultural Sensitivity Group 1 Abhinav Johnson.

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Cross Cultural Sensitivity

Group 1

Abhinav Johnson

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We the People

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What is culture ?• “Culture is the collective programming of the mind, which

distinguishes the members of one human group from another” (Hofstede, 1980).

• “Communicable knowledge, learned behavior passed on from generation to generation”

• “Culture is a significant lens that influences the way people think, perceive and act.”

• “ An Integrated system of learned behavior patterns that are distinguishing characteristic of the members of a given society”

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Intersection of two or more cultures is Cross-culture

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Why knowledge of cross culture?

• Due to Globalization of business and economy it is important in today’s organization– To become competent in another culture and

build relationships across cultures– To recognize conflicting values and avoid

conflict– To manage cross-cultural negotiations– To understand cross-cultural non-verbal

communication

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Hofstede’s Determinants of cultural differences

• Power distance• Masculinity vs. feminism• Uncertainty avoidance• Individualism vs. collectivism• Long term vs. short-term orientation

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Training DAY1. Short lectures

To create an awareness about why it is required.

2. Pre training assessmentsTo determine the proficiency level of the trainees.

3. Perspective-taking exercisesViewing a particular situation from the point of view of another person

4. Role playsGroup of people act out roles for a particular scenario.

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6. Group problem-solvingPeople work in groups to arrive at a solution.

7. Question and Answer periodExpert trainers help answer questions.

8. Action PlanningApplication of training to trainees' own situation

9. Post Assessment10. Handout distribution and Feedbacks of the course

5. Simulation gameRe-enactment of various activities or "real life" in the form of a game for various purposes such as training.

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Pre training Assessment

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Smiling in Japan

is strongly associated with nervousness, social discomfort, or sorrow

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Body language

In Thailand people never cross legs.

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Raised eyebrows

Facial Expressions

North America : Interest/Surprise

U.K : Skepticism

Arab World : “No”

India & China : Disagreement

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Chinese Checkers

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ETIQUETTES

Business etiquette focuses on a country or culture’s specific business customs including negotiating, business entertaining and communication

Etiquettes include a firm handshake, eye contact, an exchange of business cards, attire

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general

Handshake: the firmness of the handshake indicates confidence

Punctuality: very essential in any country indicator of interest and commitment.

Business attire: conservative business dress, with suits, ties, and tie-up shoes for men, and conservative suits and dresses for women. Business protocols: negotiation ,decision making etc.

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Social Etiquettes: regarding personal space, dining, giving gifts.

Business cards: both languages, both hands.Receive and read. Do not write on the business card, as this is considered insulting.

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In Japan…

• Personal space is valued. Because the Japanese live in such a densely populated area, they value their personal space.

• Using large hand gestures, unusual facial expressions and any dramatic movements is considered to be rude.

• Avoid the "OK" sign; in Japan it means money.• Japanese give and receive business cards with both hands.• If you are greeted with a bow, return with a bow as low as the

one you received.• Last names used for introduction.

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One More Country

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Last Word