1 Course Review (U1-4) Key concepts Phrases and vocabulary Guide for 1 st assignment (BE1) Preparation for final exam - By Xiang,Shu.

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Course Review (U1-4)

Key conceptsPhrases and vocabularyGuide for 1st assignment (BE1) Preparation for final exam

- By Xiang,Shu

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Review – Unit One

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Two types of corporate structure ______ and _______

Reorganization also called ______ or ______.

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Fill in the blanks This company has a tall, hierarchical structure. The CEO _________the d

ay-to-day running of the company and _________ the Board of Directors.

The company is ________ 4 departments. The Production Manager _____ five production supervisors and two maintenance & security managers ______. The shop-floor workers report to the production supervisors, and the cleaning staff _________ the two maintenance & security managers.

The Marketing Department _______ three sections: Advertising, Sales and Market Research. The Finance Department ________ two sections: Customer Accounts and Wages.

Finally, the Personnel Department is composed of two sections: Recruitment and Training. The Recruitment Manager ________ taking on new employees, which the Training Manager ________ professional development and the running of training courses for staff. They have a team of personnel staff under them and _________ the Personnel Manager.

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Corporate culture Acquisition v. _____ Merger v._____ Paradigm shift

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Explain the following traits in one sentence

Denison Model Mission ____________ Involvement ____________ Consistency ___________ Adaptability___________

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Review – Unit Two

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Fill in the blanks:

A vacancy ____. The job description is ____ and an employee

specification is ____. A vacancy advertisement is ___. A shortlist is ____. Interviews are ____. References are ____. The qualified candidate is ____. Induction training is _____.

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Cover letters

Level of formality: formal Format:

Inside addresses Date Salutation Main body Complimentary close Signature

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Main body 1st paragraph – why you are writing (speci

fying the position and explaining the reasons)

2nd paragraph – what you have to offer (relating your skills and experiences)

3rd paragraph – How you will follow up (providing contact info)

Expressing appreciation~transitionals~

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Read the sample Format How the main body is structured

Microsoft Word

Document

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Assignment (Part 1) You are interested in the position of com

puter programmer advertised in the newspaper. Write a cover letter (120-140 words) following the standard form of a cover letter: First paragraph – why you are writing Middle paragraph – what you have to

offer Concluding paragraph – how you will

follow up, typically with a phone number

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Answer sheetDear Madam/Sir,_______________________________________________________________________________________________________________________________________________________________________________________________________________

___________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Thank you for your time and consideration, and best regards.

________________________________________________________

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Review – Unit Three

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Roles of the chairperson:The chairperson should: ____ the purpose for the meeting ____ the agenda ____ the meeting on time ____ the objectives of the meeting ____ the meeting follows the agenda and objectives are

reached. ____ every participant have equal opportunity to speak ____ discussions focused ____ the main points and decisions ____ tasks for actions to be taken ____ the meeting on time

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Phrases Meeting

For the chairperson For the participants

Telephoning Opening the call Talking on the phone Closing the call Telephone messages Arranging an appointment on the phone

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Review – Unit Four

Final Exam

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Written correspondence

Reader - Level of formality Format language

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Memo Header

To: From: Date: Subject/Re: (specific)

Body Purpose (key info)

I’m writing to (inform)… Background (reasons)

Closing A short paragraph – action to be taken

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Read the sample

Rewrite the sample (40-50 words) Informing staff of the new policy Explaining why it is needed Stating when it will start

Microsoft Word

Document

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Answer sheet To: From: Date: Subject:

________________________________________________________________________________________________________________________________________________________________________________________________

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Formal business letter Letterhead Dateline Inside letter address Salutation Main body Complimentary closing Signature block (hand-written & typed name, title) Reference initials (initials of the person who typed the letter) Enclosure notation (indicating additional items included) Copy notation (indicating whoever else the letter is being sen

t to)

******standard spacing******

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Main body Introduction/Opening

Greet reader Refer to previous communication Give background info

Purpose – reason for writing & details Action – what you or the reader needs to do Closing

Thank the reader Focus on future contact

~~use of cohesive devices~~~~phrases~~

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Assignment (Part 2)Instructions (30 points): Use what you have learned from this activity about writing pat

terns to write suitable answers for the questions below. (Writing Activity, Topic 1, Unit 4)

You are sending a formal letter to Tim Edwards who you do not know well. What appropriate greeting and closing could you write?Greeting: ______________________________________________________Closing: _______________________________________________________

You are writing to get a quotation for printing services. How could you politely request this?Requesting: ______________________________________________________

You have to write and tell your customer that their order will be delayed. How do you express this appropriately and formally?Giving bad news: _________________________________________________

You want to write some polite closing comments to a potential customer who has asked for information. What can you say to close the letter? Closing comment: ________________________________________________

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Practice Read the sample

Write a reply to the sample (120-140 words) thanking them for the reply requesting more info about some products in the

catalogue you are interested in asking about their discount policies agreeing to meet him that week specify the time and date you hope to meet

Microsoft Word

Document

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Answer sheetMicro Tech Inc.(office address)

(city and country)

(Date)

(Inside address)

Dear Mr. Green,

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_________________

Paul SunOffice Manager

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Thank you!

Any further questions or discussion, please go to the forum ( 新编商务英语课程论坛）