1 Copyright 2011, eLogic Group LLC, all rights reserved Differentiate. Simplify. Perform eLogicGroup.com Microsoft Dynamics AX 2012 Operations 2.0 and.

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Microsoft Dynamics AX 2012

Operations 2.0 and Process Entrepreneurship

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Fostering Innovation on a Global ScaleEnabling process entrepreneurship is a key mandate

66% of CEOs believe

their organizations

need to introduce

fundamental/radical

changes in the next 2

years

“Products and services can

be copied. Our business

processes and our

business models are our

differentiators.”

CEO – Global Enterprise

Business process entrepreneurship is a key

competitive advantage

Flexibility to rapidly implement innovation is

a key enabler

Productivity innovation is needed now more than

ever

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Dynamic Business OperationsToday’s enterprise software challenges

» Legacy systems at Corporate/HQ designed pre-Y2K and unable to keep pace

» Local operations need to innovate quickly to respond to dynamic market conditions

» Workers have difficulty managing structured and unstructured data to deal with process exceptions.

» IT backlog is driving need to “rationalize, modernize, simplify, standardize and for ongoing governance”

» With consumerization of IT, employee productivity needs to be supported by devices and social networking technologies

“A recent survey found that the majority of end users (60 percent) find enterprise applications somewhat difficult, very difficult or almost impossible to use, hampering employee productivity.” CIO Magazine, 2008

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Process Standardization vs. Process EntrepreneurshipA balancing act

Corporate HeadquartersStandardized global processes

RetailMarket-differentiated

products/services operations

Process Standardization

• 80% of users• Roles: schedulers, buyers,

operators, QA managers, etc.

• 20% of users• Roles: finance, planners,

corporate buyers

• 80% of users• Roles: store managers,

associates, stockers, tellers, etc.

Process Entrepreneurship

Process Entrepreneurship

Manufacturing

Corporate Headquarters

RetailManufacturingMarket-differentiated

products/services operations

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Dynamic Businesses Requires a Paradigm ShiftFor enterprise solutions

Dynam

ism

of

Cust

om

er/

Mark

et

Dem

ands

Operations 2.0 Customer-/demand- driven operations

Global visibility

Local agility

Multi-enterprise collaboration

User-centric interfaces

Community-driven process innovation

and standardization

Operations 1.0

Dynamic multi-enterprise collaboration

Dynamic multi-site collaboration

Static standardized workflows

Global standardized products/ services

Market differentiatedproducts/services

Joint value creation of customer-driven products/services

Complexity of Product/Service Operations

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Microsoft Operations Management PlatformThe path to Operations 2.0

ROI

ECOSYSTEM» Connected

ecosystem/virtual organization

» Multi-enterprise collaboration

» Simplified regulatory compliance

PEOPLE» Easy to use» Minimal training» Collaborate on

standardized and ad-hocprocesses

» Enterprise social networking

PROCESS

» Shared corporate processes

» Optimized local operations with Operational ERP

» Agile process entrepreneurship

PLATFORM» Common

technology stack» Agile business

platform» BI tools for

everybody » Partner

ecosystem (same platform)

» IT efficiency

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Entrepreneurship and Role-based Productivity

Vertical Partner SolutionsOperations Management

in the CloudGlobal StandardsMarket-differentiated Products & Services

DIVISION

MANUFACTURING

SUBSIDIARY DISTRIBUTION

CORPORATE HQ SYSTEMS

Achieving Global Visibility and Local EntrepreneurshipThe Microsoft Operations Management Platform at Work

Microsoft Partner Solutions

Microsoft Partner Solutions Microsoft Partner Solutions

Microsoft Partner Solutions

Operations Management

Administrative ERP

Operations Management

Operations ManagementOperations Management

Partner-hosted Microsoft Dynamics AX

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Wrap Up: Microsoft Operations Management Platform

Balancing process standardization and process entrepreneurship with a single platform

» Easy to use

» Social networking with business control

» Enhances productivity

» Minimal training

» Meets local requirements

» Enforce global standards

» Enable local process entrepreneurship

» Operations intelligence

» Multi-enterprise

» Ad-hoc collaboration

» Connected stakeholders

» Rationalized and simplified processes and systems

» IT efficiency

» Global partner network

People Processes Ecosystem

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For More Information

For white papers and other materials:

» Contact:

Chuck StahlPractice Leader, Microsoft Dynamics [email protected](585) 506-4526

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THANK YOUSimplified solutions for the lean enterprise