1 Copyright 2010 EMC Corporation. All rights reserved. The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service Neil Shaw – EMCC Solution Principal 11 th November 2010
Dec 17, 2015
1© Copyright 2010 EMC Corporation. All rights reserved.
The Journey to the Cloud - Delivering IT Infrastructure as a Shared Service
Neil Shaw – EMCC Solution Principal
11th November 2010
2© Copyright 2010 EMC Corporation. All rights reserved.
Agenda
• What is cloud computing?
• Why cloud?
• What is IT Infrastructure as a Service?
• Inhibitors / challenges to cloud adoption
• Building the cloud
• A success story
• Wrap-up
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What is Cloud computing?
▪ Public clouds delivered over Internet
▪ Private clouds subsist in enterprise’s own data centers or via dedicated third-party hosting
▪ Hybrid clouds seamlessly connect (“federate”) public and private
External or internal?
Cloud computing is a paradigm of computing in which dynamically scalable and often virtualized resources are provided as a service1 2 3
Leverages ultra-high-scale distributed computing technologies pioneered by consumer Web firms
1
“Resources” can include▪ Compute infrastructure
(servers, storage, NW capacity)
▪ Development platforms▪ Finished SW
functionality▪ Business operations
2
▪ Underlying technologies and operations abstracted from “user” (can incl. AD teams, employees, customers, etc.)
▪ Users typically billed or charged back on simple pay-per-use basis (as variable opex)
3
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There are four levels of Cloud computingBaaS
4
SaaS3
2
1
PaaS
Cloud or Provider or In-house I/S
Elements
▪ Tier 2 system integrators who do not have own platform offering
▪ Software development organizations
▪ Enterprises requiring payment solutions, e.g., credit card processing from First Data
▪ SMEs and consumers who benefit from vendors scale, e.g., Consumer example: Gmail
▪ Device makers connecting handhelds to the cloud, e.g., Unisys Virtual Office as a Service, Microsoft/CHT collaboration
▪ Broad customer base from enterprises to SMEs to individual consumers
Typical customers Example vendors
IaaS can be implemented as▪ Private Cloud: infrastructure owned/operated by Cloud-
user▪ Public Cloud: infrastructure owned/operated by a third-
party, e.g., Amazon EC2/S3, Rackspace Cloud▪ Hybrid Cloud: infrastructure split between Cloud-user,
third party ownership
End-points (SW & devices)
Multi-tenant applications
“Rich” integration platformBusiness APIs
“Foundational” integration platform
Dynamic fault tolerance
Dynamic deployment/scaling
Authentication, billing“Basic” integration platform
Runtime frameworks / IDE
Middleware
Multi-tenant database
IT infrastructure software
Scalable compute
Scalable storage
Network security
Network
Virtual Datacenter
IT hardware, facilities
Business
Processes
Capabilities
Connected end-user devices
Virtualization software
Network APIs
Virtualized OSGrid based infrastructure mgmt
IaaS
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Why Cloud?
Increase business
agility
Regain control
Reduce cost
CxO
• Operational efficiencies (headcount reduction)
• Consolidation of toolsets, infrastructure (maintenance)
• Improve data centre efficiency (power, cooling, infrastructure utilisation)
• Reduce on-going IT service delivery costs• Scale up and out platform
• Standard modular building blocks
• Accelerate application deployment
• Operational management
• Improve GRC• Easier to secure critical
information
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What is IT infrastructure as a service?
Shared pools of Infrastructure
resources
User Self Service Portal
Service Catalogue
Chargeback
vAPPs
Business
• Organisational alignment• Governance model• Automated processes• Security• Disaster Recovery
Standard infrastructure
service offering
Self service provisioning
Operational Model
Pay per use
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Cloud changes everything
Our mission critical services now run in this single block of virtual infrastructure.
We’re taking advantage of the highest levels of resilience available...
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Inhibitors / Challenges to Cloud Adoption
• Organisation – Step change is required in the way clients will operate IT as a service
• Culture– Move from technical to service focused culture
• Policy & Process– Service design– Chargeback & Billing– Configuration and Knowledge Mgmt– Governance Risk and Compliance (GRC)
• Infrastructure & Toolsets– Multi-tenancy– Security– Network– Maturity of orchestration and automation
• People– Combined network, storage and server technical skills
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Cloud Service Model
• Standardised Service Portfolio
– Create building blocks of storage, protect, network and compute services
• Pay per Use (PPU) chargeback
• IT Service Mapping & Alignment
• Self-service provisioning portal
• Service Governance Model
Shared pools of
Infrastructure resources
User Self Service Portal
Service Catalogue
Chargeback
vAPPs
Business
• Organisational alignment• Governance model• Automated processes• Security• Disaster Recovery
Standard infrastructure
service offering
Self service
provisioning
Operational Model
Pay per use
ServiceModel
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Cloud Infrastructure Model
• Virtualised infrastructure
• Standardised and integrated hardware
• Automated disaster recovery
• Converged networks
• Infrastructure resource pools aligned to service offerings
• Trusted platform
Shared pools of
Infrastructure resources
User Self Service Portal
Service Catalogue
Chargeback
vAPPs
Business
• Organisational alignment• Governance model• Automated processes• Security• Disaster Recovery
Standard infrastructure
service offering
Operational Model
Pay per use
InfrastructureModel
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Cloud Operational Model
• Performance Dashboard
• Orchestrated service lifecycle management
• Automated provisioning based on templates
• Realigned organisation
• Skills transformation
• Unified resource management
• Unified management dashboard
• Revised security policies
Shared pools of
Infrastructure resources
User Self Service Portal
Service Catalogue
Chargeback
vAPPs
Business
• Organisational alignment• Governance model• Automated processes• Security• Disaster Recovery
Standard infrastructure
service offering
Self service
provisioning
Operational Model
Pay per use
OperationalModel
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Where do you start?
• Understand Current State– Validate costs– Understand application portfolio– Infrastructure assessment
• Define Future State– Define high-level cloud service model
• Cloud service offerings• Architecture • Sourcing and operational model
– Select applications based on priority, upgrade cycle, suitability and infrastructure age
– Create business and benefits case
• Create Transformational Roadmap
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3-Phase Journey to the Private Cloud
% Virtualised
15%
30%
50%
85% 95%
EMC: 2004-08 EMC: 2009-10 EMC: 2010-2012
Consolidationand Virtualisation
Virtualise production applications
Accelerating savings
IT-as-a-ServiceImprove Agility
IT ProductionLower Costs
Business ProductionImprove Quality of Service
“EMC’s journey from 2004–09 has resulted in an estimated savings of $104.5M”
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Storage optimization for virtualized environments
• Establish five-tiered storage infrastructure
• Implement EMC software to increase tiering efficiencies, (e.g., email archiving, acceleration of disk-based backup)
• Increase space and energy efficiencies and operational effectiveness.
Data center efficiency
Virtualize new, dedicated application environments
• Move from many dedicated physical servers to small number of virtual systems
• Avoid purchase of 640 new servers
Phase One Focus: 2004–2008
• Replace EOSL hardware enabling decommission of 424 physical servers.
• Replace with 62 virtualized servers
Replace EOSL systems with shared, virtualized servers
BENEFITS REALIZED
Power and space savings $12M
$74MData center equipment savings
Storage managed by each FTE 230 TB
34%Increase in energy efficiency
60MPounds of CO2 reduced
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Phase Two Focus: 2009–2010Server hyper-consolidation tactics
All new applications on virtual machines and consolidated shared application platforms
• Designed to achieve 40:1 consolidation ratios and optimal CPU utilization
• Project to avoid purchase of 750 servers over 5 years
• Migrate applications currently running on 1,600 servers to 1,600 VMs running on 40 servers
• Enable hosting of new applications on demand, providing faster service when users need infrastructure
Sweep-the-floor initiative
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Phase Two Focus: 2009–2010Storage and desktop optimization
Storage optimization
• Continuous improvement in levels of storage consolidation
• Adoption of FAST and Enterprise Flash drives
• Continued migration of tape to disk enabling decommission of majority of tape libraries
• Data deduplication increases efficiency of backup to disk
• VDI pilot with 600 users worldwide using virtualized desktops
• Goal of 100% virtualized desktops by 2012
Desktop virtualization
BENEFITS REALIZED
30M
290 TB
60%
$19M*
$18M* OpEx savings
Data center equipment savings
Increase in remote backup/recovery success
Storage managed by each FTE
Pounds of CO2 reduced
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Wrap-Up
• Cloud is a disruptive model that will fundamentally change the way IT is built, operated and consumed
• EMC technologies and services can accelerate and de-risk the journey
• But, a transformational approach is needed to deliver the cloud vision
• How do you build momentum for change?– Business case for transformation