1 Chapter 15 Individual Performance and Job Design Planning Ahead What is the meaning of work? What influences job satisfaction and performance? How can jobs be enriched? What are alternative work arrangements? How can job and work stress be managed?
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1 Chapter 15 Individual Performance and Job Design 4 Planning Ahead What is the meaning of work? What influences job satisfaction and performance?
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1
Chapter 15Individual Performance and Job
Design
Planning AheadWhat is the meaning of work?What influences job satisfaction and
performance?How can jobs be enriched?What are alternative work arrangements?How can job and work stress be
managed?
2
The Meaning of Work
Psychological Contracts
Informal understanding about what an individual gives to and receives from an organization
3
The Meaning of Work
Psychological Contracts
Ideal work situation is one that is considered fair
When contract is broken, morale problems develop
4
The Meaning of Work
Work-Life Balance
fit between one’s job and personal or family needs
stress occurs if there is not balance between work and personal life
5
Job Satisfaction and Performance Job
collection of tasks performed in support of organizational objectives
Job Designprocess of creating or defining jobs by
assigning specific work tasks to individuals and groups
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Job Satisfaction and PerformanceJob Satisfaction
degree to which an individual feels positively or negatively about various aspects of the jobless turnover and absenteeism
among satisfied workers
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Job Satisfaction and PerformanceJob Involvement
extent to which an individual is dedicated to a job
Organizational commitmentloyalty of individual to the
organization
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Job Satisfaction and PerformanceJob Performance
quantity and quality of tasks accomplished by an individual or group at workvalue-added criterion
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Job Satisfaction and Performance
High-performance equation:
Performance = Ability x Support x Effort
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Job Satisfaction and Performance
Performance begins with abilityrequires supportinvolves effort
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Job Design Issues and AlternativesJob Simplification
standardizing work proceduresemploying people in well-defined
taskscan result in boredomextreme form is automation
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Job Satisfaction and PerformanceJob Rotation and Job
EnlargementJob Rotation
increases task variety by shifting workers between different jobs
– regular– periodically
keeps managers informed about job demands
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Job Satisfaction and PerformanceJob Rotation and Job
Enlargement Job Enlargement
increases task variety by combining two or more tasks previously assigned to other workers– horizontal loading
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Job Satisfaction and Performance
Job Enrichmentbuilding more opportunities
for satisfaction into a jobjob depth (vertical loading)
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Job EnrichmentJob Characteristics Model
diagnostic approach to job enrichment.
five core job characteristics.job high in core characteristics