1 Business Operations October 27, 2011 HOUSTON INDEPENDENT SCHOOL DISTRICT Construction and Facility Services Transportation Food Services Police Business.

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Business Operations

October 27, 2011

HOUSTON INDEPENDENT SCHOOL DISTRICT

Construction and Facility Services • Transportation • Food Services • Police • Business Assistance

Leo Bobadilla, Chief Operating Officer

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Business Operations- Overview

• 5,000 employees supporting the work of our schools everyday.• $230 million annual operating budget• 30 million sq. ft. of space in over 300 locations• Serve over 240,000 meals a day• Drive over 12 million miles annually transporting 29,000 students• Protect students/staff with a fully accredited police force with almost 200

sworn officers.• $1.1 billion capital building program• Insure over $3.2 billion in assets• Process over 17,000 warehouse purchase orders• Maintain a fleet of over 2000 vehicles

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What drives us…

• Customer-Focused (exceed expectations)

• Innovative-Thinking (continuous improvement)

• Team-Work (together we can)

• Solution-Driven (no excuses)

• Relationship-Building (engage our stakeholders)

Safety and Integrity in everything we do

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Data Driven…Of course

Metrics MetricsCustodial Cost per Square Foot % of work orders completed annually

Custodial Workload (Sq. Ft. Per Custodian) Number of building code and fire marshal violations

M&O Expenditures as % of General Fund Expenditures

% of employees participating in > or = 40 hrs. of job specific professional development

Maintenance Cost Per Sq. Ft. % of open positions unfilled in > 90 days

Work Order Completion Time (in Days) Customer service survey results

Custodial Supply Costs per Square Foot % of projects completed at or under budget

Utility Usage per Square Foot % of projects completed on schedule

Response time for priority 1 work orders % Minority/Women Owned Business Enterprises Participation

Average completion time for priority 1 and 2 work orders

Preventable versus non-preventable accidents.

On-time performance Average Age of Fleet

Miles Between Accidents Cost per District-Operated Bus

Average Daily Ride Time Bus accidents per 100,000 miles

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More Metrics

Metrics MetricsAnnual hours of training for each driver Bus operator attendance per route

Route riders per mile – regular / magnet Food Services Total Costs per Revenue

Route riders per mile – special education Food Costs per Revenue

Route riders per bus – regular / magnet Food Services Labor Costs per Revenue

Route riders per bus – special education Fund Balance as a Percent of Revenue

Miles between road calls or breakdowns Average meals per labor hour

Maximum rider trip time Breakfast and Lunch participation rates

Turnover time per bus repair % of campuses receiving 2 required site visits by City of Houston Health Inspectors

Cost per route %of campuses receiving 2 documented visits by Quality Control Department

Cost per student rider % of internal warehouse orders filled accurately

% of state reimbursement Average response time for priority 1 calls-Police

Transportation costs as a percent of general fund Supplier On-time Delivery performance

%preventive maintenance completed on time # of Campus Safety Inspections, Fire Safety Inspections, and Intruder Drills conducted

Between CGCS KPI work and our local metrics we have over 200 metrics to gauge our performance.

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2010-11 Highlights- By the numbers

• Maintenance overtime reduced by over 60%...productivity increased. ($4.3M savings)

• Preventative maintenance teams inputting more than 50% of all work orders.

• Painting cycle cut by over 50% while reducing costs.• EPA Tools for Schools implementation –saving over $100k by

proactively managing Indoor Air Quality.• Transportation costs as a percentage of the general fund is

2.90% which is below state average of 3.32%• Crime in and around schools is down by 7.8%• Whole grains at lunch increased by 71%• Dark green/orange vegetable servings increased by 9%

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2010-11 Highlights- By the numbers

• Bond Work: Keeping our Promises– Planning Phase: 32 projects– Design Phase: 51 projects– Bid-Award Phase: 20 projects– Construction Phase: 61 projects– Warranty Phase: 14 projects

TOTAL 178 projects• 8 new schools opened (built to Leadership in Energy and

Environmental Design (LEED) Standards)• Over 8000 security cameras installed in schools.• Overall M/WBE Participation (Bond): 31%

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2010-11 Highlights- By the numbers

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2010-11 Highlights-In Pictures

Central production facility- improved quality control and ingredient control (less fat, sugar, and salt with more whole grains)

Working with local farmers to bring more fresh fruits/vegetables to students

New dining concept lines-more fresh, healthy choices

Breakfast in the classroom- All ES and MS implementation

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Grant for salad bars in schools

2010-11 Highlights-In Pictures

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Multi-million dollar grant for propane buses

2010-11 Highlights-In Pictures

Cost-effective, efficient and environmentally responsible operations

Only school district recognized in the 100 Best Fleets in the nation

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2010-11 Highlights-In Pictures

StakeholderEngagement

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2010-11 Highlights-In Pictures

Bus Advertising- New Revenue Source

Teamwork and Employee Recognition

University Of Houston, Cullen College Of Engineering/ HISD Partnership To Test Emerging Technology On Reducing Diesel Emissions

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2010-11 Highlights-In Pictures

New Schools/Renovations/Additions- spaces conducive to learning providing, among other features, safety enhancements, state-of-the-art technology, improved indoor air quality and energy/resource conservation.

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Thank you

Our students are counting on us everyday!