1 Applying Information Technology to Knowledge Management for Students in Higher Education (KMSHE) Wiphada Wettayaprasit Prince of Songkla University Songkla, Thailand 28 – 30 September 2005 4 th International Conference on ICT and Higher Education Siam University, Thailand Warut Sangsuwan Songkla Rajabhat University Songkla, Thailand
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1 Applying Information Technology to Knowledge Management for Students in Higher Education (KMSHE) Wiphada Wettayaprasit Prince of Songkla University Songkla,
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1
Applying Information Technology to
Knowledge Management for Students
in Higher Education (KMSHE)
Applying Information Technology to
Knowledge Management for Students
in Higher Education (KMSHE)
Wiphada Wettayaprasit
Prince of Songkla University
Songkla, Thailand
28 – 30 September 2005
4th International Conference on ICT and Higher Education
Siam University, Thailand
Warut Sangsuwan
Songkla Rajabhat University
Songkla, Thailand
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AgendaAgenda
2. Introduction to KMSHE2. Introduction to KMSHE
3. KMSHE System Design 3. KMSHE System Design
4. Experimental Results 4. Experimental Results
5. Conclusion 5. Conclusion
1. KM & Higher Education
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1. KM & Higher Education1. KM & Higher Education
• From ‘Economy of Scale’ to ‘Economy of Speed’.
• Managing knowledge systematically and effectively will
support staffs in the organizations to access their
required knowledge at the right time to increase
productivity.
• KM will be an indispensable strategy to develop higher
education institutions.
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2. Introduction to KMSHE2. Introduction to KMSHE
Student –relating knowledge is not well – managed.
No system to store and pass knowledge
to the next generation students.
Next generation students need to
pass throughthe same learning
process and repeat the same failures.
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KMSHE objectivesKMSHE objectives
• Stimulate knowledge sharing and knowledge storing
for student-relating knowledge via web.
• Allow students to share their knowledge with
classmates, senior students, alumni, and other relating
sources.
• Allow students to access required knowledge at the
right time.
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3. KMSHE Design Steps3. KMSHE Design Steps
3
KMSHEKnowledge
Wheel
4
KMSHEArchitecture
5
KMSHEAppraisalSystem
Problem Investigation
1 TEXT
ProblemAnalysis
2
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3. KMSHE Design Steps3. KMSHE Design Steps
KMSHEKnowledge
Wheel
KMSHEArchitecture
KMSHEAppraisalSystem
Problem Investigation
1 TEXT2
ProblemAnalysis
43 5
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Problem InvestigationProblem Investigation
• Q uestionnaire & Interview are used to investigate the
overall problems about student-relating knowledge
e.g. registration process, internship, and job applicatio
n.
• I nterested problem is identified. Its scope and nature
are investigated.
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Problem InvestigationProblem Investigation
Problem:
Most of students (87%) are still lacking of student-relating knowledge.
40%
12%
1%
10%
37%
0%
20%
40%
60%
1 2 3 4 5
Before KMSHE After KMSHE (Expected)
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KMSHE Design StepsKMSHE Design Steps
3 4 51 TEXT
ProblemAnalysis
2
Problem Investigation
KMSHEKnowledge
Wheel
KMSHEArchitecture
KMSHEAppraisalSystem
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Problem AnalysisProblem Analysis
• Fishbone Diagram is selected as an efficient tool to scrutinize
root causes of the problem.
• Causes of the problem are collected by asking ‘why’ that part
icular problem occurs and categorized all causes into groups.
Problem
Cause 1 Cause 2
Cause 3 Cause 4
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Problem AnalysisProblem Analysis
Causes of the problem are as following
• N o systematic database or knowledge storage for stud
ent’s knowledge e.g. internship knowledge and job ap
plication knowledge
• N o efficient system to accumulate all information and
knowledge for student services
• L ack of learning and knowledge sharing cultures amon