1 An introduction to AMELIOR. 2 Amelior - Facts Independent organisation 36 staff-members 930 members (companies) Over 6000 participants per year in our.

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An introduction to

AMELIOR

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Amelior - FactsAmelior - Facts

Independent organisation

36 staff-members

930 members (companies)

Over 6000 participants per year in our open training sessions

More than 170 consultancy projects in 2001

Over 30 years of experience

ISO 9001 certified

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Amelior - VISIONAmelior - VISION

Amelior wants to be a trend-setting knowledge provider for the improvement of organisations. We want to contribute to the creation of a sustainable society and to be acknowledged as such through

excellent performance.

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Amelior - VALUESAmelior - VALUES

Honesty

Respect (empathy and customer care)

Reliability

Drivenness

Willingness to improve (leads to continuous improvement)

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Amelior – OUR OFFERINGAmelior – OUR OFFERING

Consulting

• individual

• in group

• interim management

•virtual working groups

In Company training

Education and training

•conferences

•workshops

•seminars

• longterm programs

Documentation and digital education

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Amelior – CONSULTING : Amelior – CONSULTING : Our trump cards …Our trump cards …

Experienced consultants, university level

Empathy to identify with your activities and needs

Knowledge of your sector

Pragmatic attitude of the consultants

Respect for financial agreements

Flexibility of our consultants

Approach according to our code of conduct

A multidisciplinary team

Our passion for excellent quality and continuous improvement

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

Management :

• EFQM – model for excellence

• Balanced ScoreCard

• Business Process Re-engineering

• Policy and strategy

• …

Quality :

• Quality management systems (ISO 9001, QS 9000, TS 16949, …)

• Change management

• Coaching of improvement teams

• Mystery Shopping

• …

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

Environment : • Environmental management systems (ISO 14001,EMAS,…)

• Environment and legislation

• Sustainable development

• Environmental reporting

• Interim management

• …

Safety :• Safety management systems (VCA, OHSAS 18001,…)

• Safety and legislation

• Risk analyses

• Prevention plan

• …

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

HRM

• HR Balanced Scorecard

• Communication

• Change management

• Skills

• Motivation, teambuilding, feedback, empowerment, …

• Leadership

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Amelior - Consulting : Our resultsAmelior - Consulting : Our results

Real improvements made by our customers

Customer satisfaction degree of 99,0% (study March 2002)

In 2001 : 170 finalised consulting projects

Over 360 companies were certified (ISO 9001, VCA, EMAS, ISO 14001, EN 45001, …) through our assistance

• A certificate has never been refused to one of our customers!

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Amelior – IN COMPANY TRAINING

Together we determine your needs for in company training.

We offer you an in company training fitted to your company, sector and target group.

These are our domains of expertise: QualitySafetyEnvironmentHuman ResourcesManagement

We guarantee a pragmatic approach and proven results.

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Some references …

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Amelior – YOUR PARTNER on the way to Excellence !

AmeliorDoorniksesteenweg 224

8500 KORTRIJKTel. + 32 (0) 56 20 36 23Fax. + 32 (0) 56 25 96 84E-mail : [email protected]

Website : www.amelior.be