1 A quick introduction to AMELIOR. 2 Amelior - Facts Independent organisation 40 staff-members 920 members (companies) Over 6000 participants per year.

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A quick introduction to

AMELIOR

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Amelior - FactsAmelior - Facts

Independent organisation

40 staff-members

920 members (companies)

Over 6000 participants per year in our open training sessions

More than 300 consultancy projects in 2004

Over 30 years of experience

ISO 9001 certified

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Amelior - MISSIONAmelior - MISSION

Our mission is to help companies and organisations develop,

implement and improve their management systems, by providing

assistance, consulting and training."

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Amelior: 4 cornerstonesAmelior: 4 cornerstones

four cornerstones of good management: Quality, Safety, Environment and Human Resources Management.

Also, Amelior is a valued partner for organisations that wish to evaluate their policies and strategy.

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Amelior - VALUESAmelior - VALUES

Honesty

Respect (empathy and customer care)

Reliability

Drivenness

Willingness to improve (leads to continuous improvement)

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Amelior – OUR OFFERINGAmelior – OUR OFFERING

Consulting

• individual

• in group

• interim management

•virtual working groups

In Company training

Education and training

•conferences

•workshops

•seminars

• longterm programs

Documentation and digital education

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Amelior – CONSULTINGAmelior – CONSULTING : :Our approach…tailor-made !Our approach…tailor-made !

The consultant is familiair with your sector, listens to your needs.

Together we determine

• the goal of the project,

• the different stages,

• the role of the consultant and your organisation,

• the result

The consultant uses a tool for the follow-up of the different project stages.

The consultant assists you during the implementation to achieve concrete results.

Intermediate evaluation-sessions

Every project will be finalised with a formal evaluation by you, the customer.

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Amelior – CONSULTING : Amelior – CONSULTING : Our trump cards …Our trump cards …

Experienced consultants, university level

Empathy to identify with your activities and needs

Knowledge of your sector

Pragmatic attitude of the consultants

Respect for financial agreements

Flexibility of our consultants

Approach according to our code of conduct

A multidisciplinary team

Our passion for excellent quality and continuous improvement

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

Management :

• EFQM – model for excellence

• Balanced ScoreCard

• Process Management

• Policy and strategy

• …

Quality :

• Six Sigma

• LEAN

• Quality management systems (ISO 9001, QS 9000, TS 16949, …)

• Change management

• Coaching of improvement teams

• Mystery Shopping

• …

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

Environment : • Environmental management systems (ISO 14001,EMAS,…)

• Environment and legislation

• Sustainable development

• Environmental reporting

• Interim management

• …

Safety :• Safety management systems (VCA, OHSAS 18001,…)

• Safety and legislation

• Risk analyses

• Prevention plan

• …

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Amelior – CONSULTING : Amelior – CONSULTING : Our productsOur products

HRM

• HR Balanced Scorecard

• Communication

• Change management

• Skills

• Motivation, teambuilding, feedback, empowerment, …

• Leadership

• Investors in People (IiP)

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Amelior - Consulting : Our resultsAmelior - Consulting : Our results

Real improvements made by our customers

Customer satisfaction degree of 99,0% (study March 2002)

In 2004 : 300 finalised consulting projects

Over 360 companies were certified (ISO 9001, VCA, EMAS, ISO 14001, EN 45001, …) through our assistance

• A certificate has never been refused to one of our customers!

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Amelior – IN COMPANY TRAINING

Together we determine your needs for in company training.

We offer you an in company training fitted to your company, sector and target group.

These are our domains of expertise: QualitySafetyEnvironmentHuman ResourcesManagement

We guarantee a pragmatic approach and proven results.

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Some references …

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Amelior – YOUR PARTNER on the way to Excellence !

AmeliorKatteputstraat 18500 KORTRIJK

Tel. + 32 (0) 56 20 36 23Fax. + 32 (0) 56 25 96 84E-mail : [email protected]

Website : www.amelior.be