1 A MODEL OF THE UNIVERSITY OF ZAGREB LIBRARY SYSTEM User services.

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A MODEL OF THE UNIVERSITY OF ZAGREB LIBRARY SYSTEM

User servicesUser services

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Working group members : Working group members : User servicesUser services

Vesna BorićMarijana GlavicaVesna Golubović

Mirjam LopinaZagorka Majstorović

Marina MihalićMirjana MihalićAnkica Valenta

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Working group’s taskWorking group’s task

• Defining and creating of products as well as Defining and creating of products as well as provision of servicesprovision of services on the national level (access to information sources)

• Cooperative and coordinated provision of Cooperative and coordinated provision of services and the single access point for the services and the single access point for the services of all librariesservices of all libraries

• Coordinating borrowing within the University of Coordinating borrowing within the University of Zagreb system and Zagreb system and and the cooperation cooperation on the level of the other 5 universities

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Working group’s task (2)Working group’s task (2)

• Defining inter-library inter-library loan and international international inter-libraryinter-library loan

• Creation of documents (( Guidelines andGuidelines and Rules ),Rules ), which need to be created and acquired on the level of the university library network

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University library systems in Croatia…University library systems in Croatia…

• University of Zagreb, the oldestUniversity of Zagreb, the oldest• University of RijekaUniversity of Rijeka• University of OsijekUniversity of Osijek• University of SplitUniversity of Split• University of ZadarUniversity of Zadar• University of DubrovnikUniversity of Dubrovnik

• University of PulaUniversity of Pula

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University of Zagreb Library systemUniversity of Zagreb Library system

• 29 faculties, 3 academies29 faculties, 3 academies• 346 study programmes346 study programmes• 88 libraries88 libraries• 210 library staff210 library staff• 64.961 library users 64.961 library users

(2005.)(2005.)78,5 % of the users in total78,5 % of the users in total

• The center of the library The center of the library systemsystem

• A library with a dual A library with a dual functionfunction

• 306 staff members306 staff members• 17.729 registered users17.729 registered users• (2005.)(2005.)21,5% of the users in total21,5% of the users in total

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University libraries - 7 University libraries - 7 evaluation indicatorsevaluation indicators

• Financing Financing • Human resources Human resources • Collections and Collections and

library holdings library holdings developmentdevelopment

•Users Users

•Technology Technology

•BuildingsBuildings

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Library users Library users

• People who use the reading-room, library People who use the reading-room, library sources or need to solve their information sources or need to solve their information requestrequest

Kategories of users:Kategories of users:• University members (the academic communitiy)University members (the academic communitiy)• Librarians Librarians • Participants and users of library information Participants and users of library information

services (the Vice-chancellors’s office , SRCE, services (the Vice-chancellors’s office , SRCE, CARNet)CARNet)

• All potential usersAll potential users

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SERVICES AND PRODUCTS OF UNIV. LIBRARY SYSTEM (ULS)

Virtual University library system – Virtual University library system – P O R T A LP O R T A L

• On-line end user products• On-line services

Services and products of the Univ. of Zagreb library Services and products of the Univ. of Zagreb library systemsystem

• Traditional information services • Subject searches • User education• Video projections, video conferences, lectures…• Printed guides, search instructions…

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The e - ULS PORTAL:The e - ULS PORTAL:

SKS HRVATSKE

SKSuZSKSuZUlaz u e-SKS iz institucije

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The e - ULS PORTALThe e - ULS PORTAL

• Coordination on the Coordination on the national levelnational level

www.nekss.hr• A single interface for searching

through available information sources

• A union catalogue of university libraries Croatia

• Inter-library loans• National bibliographies• Ask-a-librarian for each

university library• Information for librarians• Links to union catalogues

• Coordination on the Coordination on the university leveluniversity level

www.skuz.hr• A single interface for searching

through available information sources

• A union catalogue• Special bibliographies• Ask-a-librarian – 5 central

libraries- for research field• Personalised pages for the end

user• Loan • On-line user education• Inter-library loans • Links to union catalogues

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The e - SKS PORTAL:The e - SKS PORTAL:

COORDINATION, PORTAL AND ITS CONTENTS SET UP:

NATIONAL LEVEL

INTERNATIONAL LEVEL

UNIVERSITY LEVEL

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Services and products of the University of Zagreb library system SERVICES:

• Traditional services (loans, scanning, printing of texts, CD recording…)• Information services and subject searches• User education• Video projections, video conferences, lectures• Library holdings arrangement in the free access area in reading

rooms• The learning center• Internet access and e-learning• Synchronising of working-hours according to the capacities –

the longer the better

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Services and products of the University of Zagreb library system

PRODUCTS:PRODUCTS:• Instructions for the OPAC search• Instructions for the available data-bases

search• The list of scientific resources • guides, posters….

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Services and products of the University of Zagreb library

systemOrganisation of services on the

system level will be suggested according to the

Pravilnika o uvjetima poslovanja, uslugama i korištenju građe,

which will enable every library of the University of Zagreb to set itself functionally within the library system

Regulations of the business conditions, Regulations of the business conditions, Services and Services and

Library holdings usage Library holdings usage

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LOANLOAN

• UNIVERSAL CATALOGUE

• UNIVERSAL BORROWING

• USERS’S AUTONOMOUS searching, finding, ordering, and returnig of holdngs - WebVoyáge

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LOAN MODEL

MODEL LEVELS :MODEL LEVELS :

1. level - one’s own library 2. level – University of Zagreb libraries 3. level – libraries of other universities

in Croatia inter-library loan

4. level – international inter-library loan

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LOAN MODEL

• Common user data base

• single holdings data base ( union catalogue)

• The user can borrow from every university library - holdings data

• WebVoyàge

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LOAN MODEL

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INTER-LIBRARY LOANLEVELS:

1. Croatian universities – a library loans to a library

2. International inter-library loan - NUL, university libraries, central libraries

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INTER-LIBRARY LOAN

NUL – the national ILL center:• Loaning of the national collection (Croatica)

within the country and abroad• Organisation and coordination of ILL within

Croatia• Organisation and coordination of ILL outside

Croatia• Coordination of central and university• Advising

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INTER-LIBRARY LOAN

UNIVERSITY LIBRARIES:• Universal borrowing – inter-library loan – special

materials (for exhibitions…)• Routing of requests from abroad towards: NULNUL University libraryUniversity library Central libraryCentral library

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INTER-LIBRARY LOAN

University libraries:• Organisation and coordination of library activities

on the mother university• Coordination and implementing of international ILL

activities• Advising

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INTER-LIBRARY LOAN

program development and ILL organisation on the system level will be suggested according to the

Regulations of the ILL procedures

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DEADLINE PLAN PHASE I (during the TEMPUS project)

1.Defining user categories (June, 2006.)

Deadline: June 2006.

3. Blueprint of Regulations Of business conditions,

Services and holdings usageDeadline : end of 2006.

2. Portal pilot version (information architecture and

Content structure) Deadline : June 2006.

4. Blueprint of the ILL procedures

Deadline : end of 2006.

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DEADLINE PLAN PHASE II

the PORTAL projectDeadline : depends on implementation of

Voyager – during 2007.

Discussion on the Regulations in the System libraries

Deadline: during 2007.

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DEADLINE PLAN PHASE III

PORTAL implementationDeadline: during 2007.

Usvajanje PravilnikaDeadline: during 2007.

(before Portal implementation)

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Working groupWorking group