1-866-683-1682 Keep your home by getting the skills you need.

1-866-683-1682 www.workplace.org/mortgage.asp

Keep your home by getting the skills you need

In June 2008, Connecticut legislators set aside

$2.5 million* in bond funds to create a workforce system response to the

mortgage crisis.

*per year, up to 4 years

• Insight: Loan modifications alone don’t eliminate delinquencies

Nationally, more than ½ of loans modified in 1Q08 fell delinquent within 6 months

• CT’s Opportunity: MCJTP uses our workforce system to help borrowers increase their earning capacity

ability to pay mortgage

AHA! (core concept reinforced)

The Situation

• Sub-prime mortgage resets created initial crisis

• Now, slowing economy + unemployment are adding to the need

• Poorest people in urban districts are impacted most

Sources: Governor’s Sub-prime Mortgage Task Force, 2007; CT DOL December 2008; RealtyTrac.com

Referrals - AssessmentsActual Data Through February - Forecast January - June

0

500

1,000

1,500

2,000

2,500

3,000

Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun

People Assessed for Program Eligibility People Referred to the Program

Referral Sources Include:* CHFA* Foreclosure Mediation Program* Department of Banking Call Center* Housing Counseling Agencies* CTWorks One Stop Centers* MCJTP Toll-Free Number 866-683-1682

* Legislators

12

MCJTP helps borrowers gain the skills they need to be able to earn more

money to become financially stable.Services: • The program offers:

– Customized Employment Services

– Job Training Scholarships

– Job Placement Assistance

– Financial Literacy– Credit Counseling– Referrals to other

needed services

• Program Specialists; assigned to customers geographically

Eligibility:

• 60 days or more past due on mortgage

• Mortgage is for primary residence in CT

• Household income less than $120,000

• Referred by the Connecticut Housing Finance Authority (CHFA), or can demonstrate an imminent need for services

As of 5/1/09: (7 full months in operation)

• Referrals to the program 2,350• Assessed for Program Eligibility 785

(one-on-one discussion with Program Specialist)

• Training Scholarships 368• Provide Career Coaching 519

(includes info on in-demand careers

and required skills; guidance on training) • Employment Support Services 643

(Resume Prep, Interview Prep,

Assistance with Employment Applications) • Referral to Financial Literacy 382• Credit Counseling 196

Customer Profile: A Connecticut Example

• College Educated – many have Associates or Bachelors Degree

• Mix of employed (51%) + unemployed (49%)

• Occupations – Retail Sales, Bookkeeping, Drivers, Construction workers, Clerical & many others

• Seeking Career Transition into: Health Care, Project Management, IT

Start-up Milestonesprogram inception July - Dec 08’

• Policies & Procedures developed• Data Tracking System & Electronic Referral

Process designed• Hired and trained Specialized Team• Toll-free number established: 866-683-1682• Participated in Statewide housing fairs• Cross Training with State Agency Personnel• Expansion of Eligible Training Provider List• Coordinate customized training for customers with

common needs

Key Partnerships

– Connecticut Housing Finance Authority (CHFA)

• Sources for Financial Literacy Training and Credit Counseling

– Connecticut Department of Banking

• Helping reach lenders and communicate program benefits

• Distributing information on the program to consumers who call their customer service center

– One-Stop Centers

• Providing support programs for clients and space to meet people near their own communities

– HUD Housing Counseling Agencies

– State of CT Judicial Branch, Foreclosure Mediation Program

– United Way of Connecticut 211 Infoline

– Lenders e.g. People’s United Bank, NewAlliance Bank

– Developing more through community outreach

Intake - Interest

Determine employment suitability, evaluate existing strengths

Individual Employment Plan

Determine work readiness Skills inventory vs. market demand Assess training options, duration & can it

make an immediate impact?

Case Load Prioritization

Finding The Right PathFinding The Right Path……

Utilize Most-in-Need questionnaire

Identifying Earnings Potential

Communicating Progress

Education & Training through MCJTP

• 368 training scholarships have been written• Average duration of training is 9 weeks• Types of training include:

- Certified Nurses Aide - Certified Payroll Professional

- Dental Assistant

- Veterinary Technician

- Pharmacy Tech. Certification

- Project Management

- Medical Billing & Coding - Lean – Six Sigma Black Belt

- A+ Network & Microsoft - Administrative Assistant

Certified Professional Certificate Program

- CDL Class A Tractor-Trailer

Year 2 Plans:

• Respond to continued demand

• Expand staff to close “gap” between referral and enrollment

• Increase outreach & build awareness

• Coordinate more closely with other programs

• Enhance state’s response to rising unemployment

Tip of the Iceberg?

Taking It Home/Next Steps

• Consider what you’ve heard here: What “challenge” comes to mind for you? Is it both urgent and important? Is someone already working on it? [piggyback] Is there a way Workforce can add value? Would a “success” enhance the relevance of

Workforce overall?

• Gather some facts; learn more about it• Discuss informally with trusted colleagues• Decide whether to embark on development!• Call on us if we can help…..

EXTREME RELEVANCE:Want to learn more?

• Contact Tom Long at (203) 610-8528

[email protected]

• www.workplace.org/mortgage.asp

Innovation + Collaboration = Transformation + Sustainability

Accelerated Regional Renewal

Jason ChapinWIB Collaboration Manager

The WorkPlace, [email protected]

203-610-8586