1 21CN programme overview THE UK COMMUNICATIONS INDUSTRY MIGRATION CAMPAIGN Tim Wright BT Wholesale The dates and other information about BT's 21CN programme.

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21CN programme overview

THE UK COMMUNICATIONS INDUSTRY MIGRATION CAMPAIGN

Tim Wright

BT Wholesale

The dates and other information about BT's 21CN programme in this presentation are based on the best information currently available. As in any programme of this size and complexity, they may be subject to change

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INTRODUCTION

• The purpose of this presentation is to explain:– Why BT is introducing the 21st Century Network

– What this means to the telecommunications industry and to the UK

– How the network is going to converge and change fundamentally

– When it will take place and the preparations involved

– How the UK telecommunications industry is involved

• The intended audience is:– Communication Providers (CPs) and Resellers

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Convergence

Regulation

Customer expectation

Technology

Merger & acquisition activities

Cost transformation

WHAT IS HAPPENING IN THEMARKETPLACE…

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“Technology is not kind. It does not wait. It does not say please. It slams into existing systems. Often destroying them, while creating new ones”

Joseph Schumpeter (1937)

For example…….

Since the invention of the microprocessor, the cost of moving a byte of information around has fallen on the order of 10-million-fold……

That's as if a 747 plane, once at $150 million a piece, could now be bought for about the price of a large pizza

Putting it into context…….

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A RADICALLY UPGRADED NETWORK

• Upgrading communication services– Across the UK, homes and businesses are being

connected to BT's new nationwide next-generation network

– This network is based on IP – Internet Protocol

– It allows a much greater volume of information to travel through the network more quickly

• Telecoms industry partnership– Alternative next-generation networks already operate

successfully in the UK

– BT's introduction of a new next-generation network is a great example of collaboration across the industry

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NEW OPPORTUNITIES

• Opening the door to the future– Businesses are increasingly expecting more of their IT

and communications services– People are used to using the Internet and

communications on the move – now we can make the communications more joined-up and intuitive

• The products and services of tomorrow– Businesses will soon be able to benefit from a new

range of products and services enabled by BT's next-generation network and developed by a whole range of telecoms suppliers

– 21CN means your customers will soon be using BT's robust, reliable network with the ability to manage new types of data in the future

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WHO WILL IT AFFECT?

• Every end user and businesses that have a BT line

• End users won't be directly affected by the rollout of BT's new telecommunications network if they

• are connected to a cable service• are a customer of Kingston Communications in East Yorkshire• or do not require a BT line for their phone, broadband or ISDN

services

– In these instances, their current telecommunications arrangements will continue to apply

– Mobile services will not be directly affected

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BT’s CURRENT UK NETWORK

IP

ATM

PSTN

DSL

KStream

PSTN Leased lines

PDH

Fibre

Copper

SDHaccess

PDHaccess

EndUser

~5.5ksites

~2ksites

~300sites

~100sites

~15sites

MSH -SDH

~1ksites

SDHVC-12

PDH access

SDH VC-4

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21CN – BT’s SIMPLIFIED UK NETWORK

IP-MPLS-WDM

DSL

Fibre &Copper

Copper

Agg Box

EndUser

~5.5ksites

~100sites

Class 5 Call Server

Content

WWW

ISP

Multi-service access Converged core

Wireless

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21CN RELIABILITY AND RESILIENCE

• 21CN - a private IP network

• 21CN - a well designed, highly resilient network

• 21CN - a secure, safe network

• BT is vastly experienced in managing traditional and IP-based networks

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PREPARING FOR GOING LIVE

Voice transformation trial

Strategic solution lab testingCustomer equipment compatibility testing

Strategic solution deployed in South WalesService provider testing

End customer communicationsIntegrated system and process

testing

Exchange migration process testing

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Our goal = seamless customer transfer to 21CN

WHAT ‘MIGRATION’ ENTAILS- Detail will be covered on webcall on 2 May

• All BT equipment tested prior to “migration night”

• Transfer of lines to 21CN during “quiet hours”

• Short break in service during line transfer

• Non-emergency calls and broadband sessions in progress will be lost

• No break in emergency calls in progress

• No change in way customers make and receive calls or use broadband

• No perceptible difference in look or feel (ringing tone, etc)

Transfer completion

Configure and verify

Prepare the network

On the night migration Monitor

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PLANNING THE UK ROLLOUT

• Industry agreed rollout plan to get 21CN across the UK in the quickest possible way

• Industry is working hard to ensure smooth end user migration• Topology of the network, there is a logical order for tasks

• Broadband– To maximise the early end user footprint and to drive the UK

economy– Up to 24Mbit/s broadband available to around half the UK early in

roll-out

• PSTN– Replacement of older equipment first – Rural exchanges migrated with urban neighbours

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21CN END USER MIGRATION PROGRESS

2007

2008

2009

2010

PSTNBroadband Both

2011

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TIMETABLE UPDATE: SOUTH WALES

Apr/May/June 07 July/Aug/Sept 07 Oct/Nov/Dec 07 Jan to June 08

Wick andBedlinog for

voice (non ISDN)

Migration of voice (non ISDN) on

next 12 exchanges

(58,000 lines)

Migration of voice (non ISDN) on

next 55 exchanges

(290,000 lines)

BroadbandMigration trial

in West Midlands

July to Dec 08

South Wales Industry review period

ISDN2 & 30Migrations

ISDN Trials

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TIMETABLE UPDATE: OVERALL PROGRAMME

First stage of migration for POTS

(South Wales)

2007/08* 2008/09* 2009/10* 2010/11* 2011/12*

National Migration Begins

(Broadband lines initially)

National Migration(Voice, Broadband and ISDN)

National migration

(voice, non

ISDN)

New enhanced testing capability available for industry service testing

ISDN 2and

ISDN 30(South Wales)

* Periods indicated are financial years, April to March.

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FIRST CUSTOMERS GO LIVE – 28 NOVEMBER 2006• The first customer migrations began on 28 November in

Wick, near Cardiff• The ‘switched-on’ process officially launched at the local

primary school in Wick where 11 year old Laura Wess made the first call on the new network– This upgrade, which took place without the need for an

engineer visit, new telephone or a new telephone number, is part of the first phase of the national rollout programme

• Customers in Cardiff, Bridgend and the Pontypridd area will be the next to have their voice and broadband services transferred

• By the end of 2007, around 350,000 lines in South Wales are expected to have been migrated to the new infrastructure

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KEY MILESTONES ACHIEVED

• First end users customers migrated – Tuesday 28 November 2006 at Wick, South Wales

• More than 100 million calls already carried over the IP link between Woolwich and Cambridge

• Around 300 BT employees are making calls between 18 MSAN sites in the South East

• We have rebuilt 20 percent of the core national infrastructure and expect to complete that work by end March 2008

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INDUSTRY CONSULTATION

• Why consult?– To maximise the benefit of 21CN: To deliver a great

network with great products and very satisfied customers

– To minimise implementation risks

• Consult21 objectives– Ensure industry is aware of the 21CN vision and BT’s

progress towards it

– Achieve a shared understanding with industry on 21CN

– Ensure industry has an opportunity to influence 21CN development

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WHERE CAN THE INDUSTRY GET INVOLVED?• There are three main areas:

– Build your own awareness of the 21CN programme and understanding of where the programme will affect you and your customers

– Establish what specific activities you need to plan and prepare for within your own organisation

– Through your own account management teams ensure that your own customers are suitably briefed on the 21CN programme – from benefits to the specific impacts of the migration process

• Help is available to you– We can work with you to help brief account managers’ on the process of migration,

the impact on business and consumer customers and advise where action needs to be taken at each point in the process

– This offer of support is available to all communication providers

– In terms of format this could involve presentations in workshops, events and calls as required and/or the supply of useful materials to help build this knowledge

– In addition, there are a number of websites and databases that provide background information for communication providers and these are detailed at the end of the call. Finally this is the first of a number of webcalls planned to build more in-depth awareness of the 21CN programme

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The UK communications industry migration campaign

Switched-on communications campaign

- Detail will be covered on webcall on 31 May • Aims

– Inform customers about the migration– Ensure that customers feel a sense of reassurance– Build a sense of anticipation for what the new network will enable– Be inclusive and representative of the whole industry

• The campaign will target consumers and small and medium sized businesses; CPs will communicate with corporate customers directly

• Switched-on is not commercial and is not designed to give any single provider a competitive advantage; it will not communicate any new services or benefits enabled by the new network for BT or any other CP

• Ofcom is involved in and supportive of this activity

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WEBCALLS Update

18 April Product retirements

24 April 21CN overview

2 May Migration process

22 May CPE compatibility testing programme

31 May Switched-on communications campaign

27 Sept Migration portal overview

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RESELLERS PROGRAMMEEvents Update – proposed dates

w/c 17 Sep Three events: London

West Midlands

Scotland

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SOURCES OF FURTHER INFORMATION

• Information and support for communication providers on the 21CN programme:

http://www.btwholesale.com/consult21

• The independent public information website covering the process of migration:

http://www.switchedonuk.org

• For general information about BT’s 21CN programme go to:

http://www.btplc.com/21CN/

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Answers

Questions