1 2007 Avaya Inc. All rights reserved.
1 © 2007 Avaya Inc. All rights reserved.. 2 Magic On Hold ® AVAYAS Only Authorized Vendor for Messages & Music On Hold.
Mar 29, 2015
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
1© 2007 Avaya Inc. All rights reserved.
2© 2007 Avaya Inc. All rights reserved.
Magic On Hold®Magic On Hold®
AVAYA’S Only Authorized Vendor forMessages & Music On Hold
3© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Total Solution: Hardware & Productions
Part of the total communications solution
Positions you as a provider of solutions, not just an equipment vendor
Help the end user increase revenue
Increase productivity
Reduce costs
Increase bottom line/earnings
Easy to order
Magic On Hold® handles entire process, from beginning to end
4© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® turns “on hold time” into a positive experience for the client
Proven BenefitsInforms, educates and motivates callers
Cross sell other products and services
Offers a talking newsletter
Creates product awareness
Distinguishes from the competition
Enhances company image
Reaches a captive audience
Statistics 70% of all calls are placed on holdWith silence on hold, 60% hang up within a minute 30% of those callers, will never call backSurveys indicate that 88% of callers prefer messages on hold to silence
5© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Productions
Talented TeamProfessional customer service staff
Professional writers
Broadcast quality voice artists (English, Spanish, Portuguese)
Variety of dialects
In-house digital recording facility
Trained technical engineers
Toll free support
On line customer center
Easy ProcessOne on one client consultation
Easy client script worksheet for copy points
Writers present draft
Client revises, and approves
Client selects male or female voice and music
No additional fees for Spanish or Portuguese
Magic On Hold records and delivers audio
Custom ProductionSAP Code 407556224
A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.
Duplicate ProductionSAP Code 407601756
6© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Equipment and Digital Productions
Messager USB(SAP Code 700427503)
Features • Plays audio from a standard USB flash drive
• Ships with a 32MB flash drive
• Up to 4GB flash drives supported
• Easily transfer files from our website
• No special drivers or software needed
• 8 and 600 ohm audio output
• No moving parts
• Easily installs on all AVAYA systemsCustom ProductionSAP Code 407556224
A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.
Duplicate ProductionSAP Code 407601756
7© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Equipment and Digital Productions
Messager MP3(SAP Code 700378904)
Features • Removable flash card storage
• Load via USB port from Windows PC• Compatible with Windows XP or later
• Standard 64 minute audio storage
• Plays standard MP3 files
• Stores 100’s of messages
• 8 and 600 ohm audio output
• No moving parts
• Wall mountable
• Easily installs on all AVAYA systems
Custom ProductionSAP Code 407556224
A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.
Duplicate ProductionSAP Code 407601756
8© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Equipment and Digital Productions
TELink 1250i(SAP Code 700380041)
Features • Load audio via Internet
• Checks for new audio daily
• Built in 10/100 Ethernet jack
• Standard 64 minute audio storage
• Expandable to 68 hours
• Push & pull access
• Stores 1000’s of messages
• 8 and 600 ohm audio output
• No moving parts
• Wall mountable
• Easily installs on all AVAYA systems
Custom ProductionSAP Code 407556224
A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.
Duplicate ProductionSAP Code 407601756
9© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Equipment and Digital Productions
Sonorous Model 1(SAP Code 700345077)
Features • CD ROM to flash RAM audio storage
• Pure digital to digital MP3 audio transfer
• Standard 64 minute audio storage
• Extruded aluminum & steel construction
• Built in 2 watt amplifier
• 8 and 600 ohm audio output
• Wall mountable
• Easily installs on all AVAYA systemsCustom ProductionSAP Code 407556224
A custom production consists of a 4-minute production with five to six different messages and music, customized to meet end user’s needs. A duplicate production is an exact copy of the original custom production.
Duplicate ProductionSAP Code 407601756
10© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Background Music & Messaging Solution
MBox Media Player(SAP Code 700432305)
Features • Internet programmable
• Dual zone for overhead audio and MOH
• Up to 50 hours of storage
• 1000’s of music tracks
• Variety of genres
• Static or DHCP compatible
• 2 line 16 character display
• Automatic scheduling for music updatesOffering Includes Includes music playlists, one custom
production for either overhead or on hold
Messages, and first year’s music licensing.
Don’t lose opportunities to other background music
providers that offer both speakers and music. Now Avaya
can provide the end to end solution.
11© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Connectivity
Definity®
Music on hold feature must be programmed by vendor from the switch (see administrator manual)
Connectivity to AUX port
Analog station port coupler (part #406541078 required)
S8XXX Series (No hardware required)Magic On Hold can also provide audio file if using CM built in MOH capability
However external device frees up built in memory capacity for other applications
Cost effective solution versus memory upgrade
External Magic On Hold player can provide better audio quality and greater time capacity
12© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Quick Links
Equipment BrochuresMessager USB
– Brochure
– Manual
Messager MP3
– Brochure
– Manual
TELink 1250i
– Brochure
– Manual
Sonorous
– Brochure
– Manual
Mbox Media Player
– Brochure
– Manual
DemosVoicesMusic
Web siteVisit magic-on-hold.com
13© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Magic On Hold® Makes It Easy!
Provide Magic On Hold® equipment and a custom production
Magic On Hold® does all the work
Professional consultation for effective productions based on vertical market to enhance the experience
– Analyze demographics & statistics
• age, gender, nationality, region, income
• average hold time, why listeners are calling, commonly asked questions
Professional staff writers and in-house recording studio
Broadcast quality voice talent includes a variety of regional accents to meet your needs
Music library includes a wide variety of genres and styles
Technical support department (English & Spanish)
Total commitment to customer service
14© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners.
Contact Us
Mitchell S. Keller – Magic On Hold, President
–800.584.4653, ext. 305
Janet Yundt – Avaya, CCD OEM Product Manager
–908.953.7932
Brad LaRue – Magic On Hold, Channel Manager
–800.584.4653, ext. 314
15© 2008 Avaya Inc. All rights reserved. All other trademarks are property of their respective owners. 15© 2007 Avaya Inc. All rights reserved.
Related Documents
