1 1 Sitting for the Certified Records Manager (CRM) Exam Parts 1 – 5 with Scott Murchison CRM.

11

Sitting for theCertified RecordsManager (CRM)

Exam

Parts 1 – 5

with

Scott Murchison CRM

22

Part 1Management Principles

2

33

Part 1Management Principles & RIM

• Principles of Management

• Human Resources• Methodologies• Financial

Considerations• Planning

• RIM Program Components

• Directing and Monitoring a RIM Program

• Ethics• Global Concerns

of RIM Programs

3

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Sample Question 1The management function concerned with the assigning of tasks to various individuals or groups within the organization is:a. planningb. influencingc. controllingd. prioritizinge. organizing

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Sample Question 1The management function concerned with the assigning of tasks to various individuals or groups within the organization is:a. planningb. influencingc. controllingd. prioritizinge. organizing

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Sample Question 2According to _____, the right to give orders and the power to exact obedience is authority.a. Frankb. Fayolc. Ganttd. Taylore. Maslow

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Sample Question 2According to _____, the right to give orders and the power to exact obedience is authority.a. Frankb. Fayolc. Ganttd. Taylore. Maslow

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Sample Question 3Traditionally, an organization chart:a. shows the customer at the top of the chart.b. is like a square.c. is a pyramid form.d. is a depiction of an informal structure.e. is shaped like a circle.

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Sample Question 3Traditionally, an organization chart:a. shows the customer at the top of the chart.b. is like a square.c. is a pyramid form.d. is a depiction of an informal structure.e. is shaped like a circle.

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Sample Question 4One of the primary disadvantages of reaching decisions through consensus is it:a. involves false information.b. increases employee commitment to the decision.c. involves time-consuming discussions.d. often the manager must make the decision.e. requires only two people to agree.

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Sample Question 4One of the primary disadvantages of reaching decisions through consensus is it:a. involves false information.b. increases employee commitment to the decision.c. involves time-consuming discussions.d. often the manager must make the decision.e. requires only two people to agree.

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Sample Question 5_____ is the process of screening applicants in order to choose the best persons for a job.a. Interviewingb. Applyingc. Hiringd. Selectione. Legislating

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Sample Question 5_____ is the process of screening applicants in order to choose the best persons for a job.a. Interviewingb. Applyingc. Hiringd. Selectione. Legislating

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Sample Question 6Performance appraisals can best be described as:a. a one-time evaluation of an individual’s productivity.b. a continuing activity that provides feedback to

organization members.c. a method of developing organizational goals.d. an activity without any potential weaknesses.e. subjective evaluations of work habits.

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Sample Question 6Performance appraisals can best be described as:a. a one-time evaluation of an individual’s productivity.b. a continuing activity that provides feedback to

organization members.c. a method of developing organizational goals.d. an activity without any potential weaknesses.e. subjective evaluations of work habits.

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Sample Question 7A job _____ is a written description of the personal qualifications needed to perform a job adequately.a. resumeb. agreementc. procedured. applicatione. specification

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Sample Question 7A job _____ is a written description of the personal qualifications needed to perform a job adequately.a. resumeb. agreementc. procedured. applicatione. specification

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Sample Question 8Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce.a. free-reignb. flextimec. diversed. contingente. full-time

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Sample Question 8Part-time, temporary, or contract employees whose work schedules dependent primarily on employer needs are a_____ workforce.a. free-reignb. flextimec. diversed. contingente. full-time

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Sample Question 9A _____ is a temporary endeavor undertaken to create a unique product, service, or result.a. projectb. matrixc. work pland. schedulee. proposal

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Sample Question 9A _____ is a temporary endeavor undertaken to create a unique product, service, or result.a. projectb. matrixc. work pland. schedulee. proposal

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Sample Question 10A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and:a. schedules.b. deliverables.c. facilities.d. logistics.e. procedures.

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Sample Question 10A resource plan includes resources needed to develop a RIM program including personnel, supplies, materials and:a. schedules.b. deliverables.c. facilities.d. logistics.e. procedures.

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Sample Question 11The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is:a. financial planning.b. non-linear programming.c. break-even point analysisd. accountability.e. cost-benefit analysis.

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Sample Question 11The process of comparing the cost of an activity with the expected benefit or revenue that results from performing the activity is:a. financial planning.b. non-linear programming.c. break-even point analysisd. accountability.e. cost-benefit analysis.

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Sample Question 12A benchmark is a point of reference by whichsomething can be:a. documented.b. forecasted.c. decided.d. measured.e. organized.

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Sample Question 12A benchmark is a point of reference by whichsomething can be:a. documented.b. forecasted.c. decided.d. measured.e. organized.

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Sample Question 13Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment.a. repayb. investc. doubled. triplee. ignore

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Sample Question 13Investment payback period is the period of time required for the return on an investment to _____ the sum of the original investment.a. repayb. investc. doubled. triplee. ignore

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Sample Question 14A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service.a. procurementb. schedulingc. disposald. budgete. audit

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Sample Question 14A request for proposal (RFP) is, issued early in a _____ process, as an invitation presented for suppliers to submit a proposal on a specific commodity or service.a. procurementb. schedulingc. disposald. budgete. audit

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Sample Question 15_____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it.a. Workflow designb. Strategic planningc. Change managementd. Financial controle. Disposal processing

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Sample Question 15_____ is a disciplined effort to produce fundamental decisions that shape and guide what an organization is, what it does and why it does it.a. Workflow designb. Strategic planningc. Change managementd. Financial controle. Disposal processing

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Sample Question 16The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats.a. opportunitiesb. obligationsc. operationsd. officese. ownerships

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Sample Question 16The SWOT analysis in strategic planning matches internal organizational strengths and weaknesses with external _____ and threats.a. opportunitiesb. obligationsc. operationsd. officese. ownerships

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Sample Question 17All of the following are RIM program responsibilities, except:a. determining how long information should be

retained.b. managing inactive records.c. protecting vital records.d. complying with laws and regulations.e. marketing company products.

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Sample Question 17All of the following are RIM program responsibilities, except:a. determining how long information should be

retained.b. managing inactive records.c. protecting vital records.d. complying with laws and regulations.e. marketing company products.

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Sample Question 18The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except:a. accountability.b. protection.c. compliance.d. usability.e. transparency.

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Sample Question 18The Generally Accepted Recordkeeping Principles (The Principles) were created by ARMA and include all of the following principles, except:a. accountability.b. protection.c. compliance.d. usability.e. transparency.

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Sample Question 19The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional:a. grades.b. records.c. behaviors.d. standards.e. programs.

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Sample Question 19The ICRM Code of Ethics was established to require that Certified Records Managers maintain high professional:a. grades.b. records.c. behaviors.d. standards.e. programs.

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Sample Question 20The global standard for RIM is ______.a. DOD 5015.2b. ISO 9000c. AS 4390d. ISO 4220e. ISO 15489

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Sample Question 20The global standard for RIM is ______.a. DOD 5015.2b. ISO 9000c. AS 4390d. ISO 4220e. ISO 15489

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Part 2Creation & Use

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Part 2Creation and Use

• Creating Records and Information

• Information Capture and Use

• Legal Compliance• Risk Assessments

• Information Security

• Electronic Communications

• RIM-Related Business Activities

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Sample Question 1A primary goal of managing records creation is to:a. eliminate the need for paper records.b. require that only official records are created.c. require that only official records are kept.d. assure policies and activities are documented

accurately.e. conduct an inventory.

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Sample Question 1A primary goal of managing records creation is to:a. eliminate the need for paper records.b. require that only official records are created.c. require that only official records are kept.d. assure policies and activities are documented

accurately.e. conduct an inventory.

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Sample Question 2_____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation.a. Usabilityb. Transparencyc. Authenticityd. Reliabilitye. Integrity

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Sample Question 2_____ establishes that a record is what it purports to be and has not been tampered with or corrupted since its creation.a. Usabilityb. Transparencyc. Authenticityd. Reliabilitye. Integrity

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Sample Question 3Enterprise content management systems weredesigned to manage ______ data.a. structuredb. unstructuredc. reliabled. fixede. database

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Sample Question 3Enterprise content management systems weredesigned to manage ______ data.a. structuredb. unstructuredc. reliabled. fixede. database

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Sample Question 4Data migration may occur when hardware and/or software become:a. usable.b. transparent.c. obsolete.d. formatted.e. magnetic.

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Sample Question 4Data migration may occur when hardware and/or software become:a. usable.b. transparent.c. obsolete.d. formatted.e. magnetic.

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Sample Question 5A _____ classifies information into logicalcategories that allow users to readily browsethrough content.a. networkb. queryc. taxonomyd. databasee. emulator

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Sample Question 5A _____ classifies information into logicalcategories that allow users to readily browsethrough content.a. networkb. queryc. taxonomyd. databasee. emulator

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Sample Question 6Workflow applications tend to be targeted at _____ type work environments.a. transactionb. executivec. marketingd. facilitye. content

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Sample Question 6Workflow applications tend to be targeted at _____ type work environments.a. transactionb. executivec. marketingd. facilitye. content

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Sample Question 7Legislative and regulatory recordkeeping mandates require the RIM manager to work closely with the _____ department.a. financeb. Information technologyc. marketingd. insurancee. legal

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Sample Question 7Legislative and regulatory recordkeeping mandates require the RIM manager to work closely with the _____ department.a. financeb. Information technologyc. marketingd. insurancee. legal

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Sample Question 8A litigation hold requires a suspension of:a. retention schedule development.b. file plan implementation.c. software conversions.d. disposal actions.e. data migration.

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Sample Question 8A litigation hold requires a suspension of:a. retention schedule development.b. file plan implementation.c. software conversions.d. disposal actions.e. data migration.

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Sample Question 9Evidence _____ is the intentional or unintentional destruction of documents that may be relevant to legal proceedings.a. tamperingb. discoveryc. spoliationd. classificatione. infringement

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Sample Question 9Evidence _____ is the intentional or unintentional destruction of documents that may be relevant to legal proceedings.a. tamperingb. discoveryc. spoliationd. classificatione. infringement

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Sample Question 10Which of the following is considered a securitybreach?a. Opening an e-mail from home computer.b. Data migration in the system life cycle.c. Intentional spoliation.d. Bank account numbers are sold.e. Deletion of cookies.

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Sample Question 10Which of the following is considered a securitybreach?a. Opening an e-mail from home computer.b. Data migration in the system life cycle.c. Intentional spoliation.d. Bank account numbers are sold.e. Deletion of cookies.

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Sample Question 11_____ is a crime in which an imposter obtains key pieces of personal information in order to impersonate someone else.a. Spoliationb. Impersonationc. Identity theftd. Robberye. Arson

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Sample Question 11_____ is a crime in which an imposter obtains key pieces of personal information in order to impersonate someone else.a. Spoliationb. Impersonationc. Identity theftd. Robberye. Arson

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Sample Question 12_____is the conversion of data into a form, called a cipher text, that cannot be easily understood by unauthorized people.a. Encryptionb. Migrationc. Consolidationd. Automatione. Authentication

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Sample Question 12_____is the conversion of data into a form, called a cipher text, that cannot be easily understood by unauthorized people.a. Encryptionb. Migrationc. Consolidationd. Automatione. Authentication

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Sample Question 13_____ is a published global standard for information security that provides a template for development of a comprehensive program.a. ISO15489b. ISO 9220c. AIIM 4783d. ISO 17799e. AIIM 6220

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Sample Question 13_____ is a published global standard for information security that provides a template for development of a comprehensive program.a. ISO15489b. ISO 9220c. AIIM 4783d. ISO 17799e. AIIM 6220

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Sample Question 14In an email system, unsolicited and unwantedmessages are known as ____.a. spam.b. archives.c. junk mail.d. emulators.e. websites.

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Sample Question 14In an email system, unsolicited and unwantedmessages are known as ____.a. spam.b. archives.c. junk mail.d. emulators.e. websites.

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Sample Question 15A/An _____ is a private Internet network established within an organization behind a firewall for use by employees.a. repositoryb. LANc. extranetd. websitee. intranet

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Sample Question 15A/An _____ is a private Internet network established within an organization behind a firewall for use by employees.a. repositoryb. LANc. extranetd. websitee. intranet

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Sample Question 16Instant messages can be captured in record form on an IM server only if:a. the RIM manager approves.b. the messages are classified as records.c. special software is installed.d. e-mail is installed.e. the content is finalized.

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Sample Question 16Instant messages can be captured in record form on an IM server only if:a. the RIM manager approves.b. the messages are classified as records.c. special software is installed.d. e-mail is installed.e. the content is finalized.

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Sample Question 17Directives should be distributed to:a. all employees.b. all departments.c. top executives first.d. the employees who need the information.e. everyone who requests them.

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Sample Question 17Directives should be distributed to:a. all employees.b. all departments.c. top executives first.d. the employees who need the information.e. everyone who requests them.

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Sample Question 18Approval cycle times can be significantly reduced by using e-forms, routing via e-mail and digital____.a. form numbers.b. instructions.c. form titles.d. statements.e. signatures.

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Sample Question 18Approval cycle times can be significantly reduced by using e-forms, routing via e-mail and digital____.a. form numbers.b. instructions.c. form titles.d. statements.e. signatures.

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Sample Question 19To achieve more efficient postal delivery, anorganization can:a. eliminate Saturday deliveries.b. use e-mail.c. pre-sort outgoing mail.d. use third class postage.e. use standardized mailboxes.

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Sample Question 19To achieve more efficient postal delivery, anorganization can:a. eliminate Saturday deliveries.b. use e-mail.c. pre-sort outgoing mail.d. use third class postage.e. use standardized mailboxes.

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Sample Question 20_____ is a printing and photocopying technique that works on the basis of electrostatic charges.a. Calligraphyb. Microphotographyc. Xerographyd. Imaginge. Hybrid

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Sample Question 20_____ is a printing and photocopying technique that works on the basis of electrostatic charges.a. Calligraphyb. Microphotographyc. Xerographyd. Imaginge. Hybrid

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Part 3RIM Systems, Storage and

Retrieval

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Part 3Systems, Storage & Retrieval

• Basic Concepts• Filing Systems• File System Design• Indexing and

Retrieval• File Conversions

• Records Storage Facilities

• Records Center Operations

• Commercial Records Centers

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Sample Question 1Records that continue to be used with sufficient frequency to justify keeping them in the office of creation are _____ records.a. stableb. inactivec. actived. referencee. business

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Sample Question 1Records that continue to be used with sufficient frequency to justify keeping them in the office of creation are _____ records.a. stableb. inactivec. actived. referencee. business

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Sample Question 2A technique to provide automated access to data from media that must be mounted before being read is _____ storage.a. offlineb. centralizedc. decentralizedd. activee. nearline

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Sample Question 2A technique to provide automated access to data from media that must be mounted before being read is _____ storage.a. offlineb. centralizedc. decentralizedd. activee. nearline

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Sample Question 3A patient’s medical record is an example of a _____ file.a. referenceb. conveniencec. historyd. casee. correspondence

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Sample Question 3A patient’s medical record is an example of a _____ file.a. referenceb. conveniencec. historyd. casee. correspondence

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Sample Question 4The _____ used to store computer data could be in the form of disk or tape.a. mediab. folderc. networkd. botnete. container

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Sample Question 4The _____ used to store computer data could be in the form of disk or tape.a. mediab. folderc. networkd. botnete. container

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Sample Question 5_____ filing was developed for large name files where surnames may sound alike but have spelling variations.a. Alphabeticb. Geographicc. Hierarchicald. Chronologice. Phonetic

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Sample Question 5_____ filing was developed for large name files where surnames may sound alike but have spelling variations.a. Alphabeticb. Geographicc. Hierarchicald. Chronologice. Phonetic

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Sample Question 6Microfiche and microfilm jackets are considered _____ media.a. electronicb. physicalc. unitizedd. directe. roll

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Sample Question 6Microfiche and microfilm jackets are considered _____ media.a. electronicb. physicalc. unitizedd. directe. roll

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Sample Question 7For permanent storage of microfilm, boxes must be chemically stable and free of:a. ink.b. coloring.c. labels.d. acid.e. redox.

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Sample Question 7For permanent storage of microfilm, boxes must be chemically stable and free of:a. ink.b. coloring.c. labels.d. acid.e. redox.

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Sample Question 8Which of the following is an advantage of centralized file rooms?a. Users are located close to the records.b. There are no misfiles.c. Duplication is minimized.d. Employees will not keep personal records.e. Records are always color-coded.

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Sample Question 8Which of the following is an advantage of centralized file rooms?a. Users are located close to the records.b. There are no misfiles.c. Duplication is minimized.d. Employees will not keep personal records.e. Records are always color-coded.

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Sample Question 9_____ filing is considered an indirect access system.a. Alphabeticb. Subjectc. Chronologicd. Numerice. Geographic

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Sample Question 9_____ filing is considered an indirect access system.a. Alphabeticb. Subjectc. Chronologicd. Numerice. Geographic

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Sample Question 10When considering converting a manual paper filing system to a digital imaging system, _____ could be a deciding factor.a. network trafficb. color-codingc. folder sized. document sizee. reference activity

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Sample Question 10When considering converting a manual paper filing system to a digital imaging system, _____ could be a deciding factor.a. network trafficb. color-codingc. folder sized. document sizee. reference activity

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Sample Question 11A methodology to evaluate different methods or strategies by estimating the ratio of all expenses to benefits is a:a. strategic business plan.b. SWOT analysis.c. conversion.d. cost-benefit analysis.e. data migration.

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Sample Question 11A methodology to evaluate different methods or strategies by estimating the ratio of all expenses to benefits is a:a. strategic business plan.b. SWOT analysis.c. conversion.d. cost-benefit analysis.e. data migration.

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Sample Question 12_____ is a backfile conversion method where records are only digitized when needed.a. Day forwardb. Reference scanningc. Scan-on-demandd. Complete digitizatione. Service digitization

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Sample Question 12_____ is a backfile conversion method where records are only digitized when needed.a. Day forwardb. Reference scanningc. Scan-on-demandd. Complete digitizatione. Service digitization

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Sample Question 13Mobile shelving systems increase storage density by drastically reducing _____ space.a. shelfb. folderc. referenced. cabinete. aisle

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Sample Question 13Mobile shelving systems increase storage density by drastically reducing _____ space.a. shelfb. folderc. referenced. cabinete. aisle

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Sample Question 14A _____ is a sealed room-size storage enclosure incorporated into a structure.a. safeb. file roomc. vaultd. records centere. shelter

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Sample Question 14A _____ is a sealed room-size storage enclosure incorporated into a structure.a. safeb. file roomc. vaultd. records centere. shelter

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Sample Question 15_____ folders hang from rails built into or installed into file drawers.a. Side-tabb. Color-codedc. Accordiond. Manilae. Suspended

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Sample Question 15_____ folders hang from rails built into or installed into file drawers.a. Side-tabb. Color-codedc. Accordiond. Manilae. Suspended

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Sample Question 16A records center is a specially designed, warehouse-type facility that provides high-density storage for records that are:a. never used.b. retrieved frequently.c. used infrequently.d. permanent.e. vital.

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Sample Question 16A records center is a specially designed, warehouse-type facility that provides high-density storage for records that are:a. never used.b. retrieved frequently.c. used infrequently.d. permanent.e. vital.

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Sample Question 17Most records centers provide a _____ area where records may be examined by authorized persons.a. disposalb. stagingc. vaultd. referencee. stack

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Sample Question 17Most records centers provide a _____ area where records may be examined by authorized persons.a. disposalb. stagingc. vaultd. referencee. stack

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Sample Question 18Most records centers use _____ shelving or pallet rack units to store containers.a. steelb. plasticc. woodend. mobilee. lateral

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Sample Question 18Most records centers use _____ shelving or pallet rack units to store containers.a. steelb. plasticc. woodend. mobilee. lateral

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Sample Question 19A new document or file placed within an existing stored container of records is a/an:a. refile.b. backfile.c. interfile.d. chron file.e. reading file.

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Sample Question 19A new document or file placed within an existing stored container of records is a/an:a. refile.b. backfile.c. interfile.d. chron file.e. reading file.

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Sample Question 20Storage termination costs in a commercial records center are also referred to as _____ fees:a. filingb. destructionc. exitd. deliverye. contract

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Sample Question 20Storage termination costs in a commercial records center are also referred to as _____ fees:a. filingb. destructionc. exitd. deliverye. contract

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Part 4Records Appraisal, Retention,

Protection and Disposition

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Part 4Appraisal, Retention, Protection & Disposition

• Records Inventory• Records Appraisal• Retention

Schedule Creation• Schedule

Implementation

• Schedule Administration

• Vital Records Program

• Business Continuity

• Archives

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Sample Question 1A records _____ is a group of logically relatedrecords that support a specific business oradministrative operation.a. inventoryb. retention schedulec. seriesd. centere. assessment

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Sample Question 1A records _____ is a group of logically relatedrecords that support a specific business oradministrative operation.a. inventoryb. retention schedulec. seriesd. centere. assessment

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Sample Question 2The records _____ is a process of surveying therecords in an office, typically at the series level.a. inventoryb. analysisc. appraisald. classificatione. recovery

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Sample Question 2The records _____ is a process of surveying therecords in an office, typically at the series level.a. inventoryb. analysisc. appraisald. classificatione. recovery

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Sample Question 3The _____ should be the principal contact for all records inventory activity within their respective office areas.a. finance auditorb. corporate lawyersc. CIOd. archiviste. departmental coordinator

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Sample Question 3The _____ should be the principal contact for all records inventory activity within their respective office areas.a. finance auditorb. corporate lawyersc. CIOd. archiviste. departmental coordinator

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Sample Question 4Legal retention criteria may be defined by _____ that mandate retention periods of records for a specific period of time.a. judgesb. attorneysc. lawsd. criteriae. archivists

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Sample Question 4Legal retention criteria may be defined by _____ that mandate retention periods of records for a specific period of time.a. judgesb. attorneysc. lawsd. criteriae. archivists

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Sample Question 5A/an _____ retention schedule specifies retention periods for designated records series, regardless of the program units where the records are maintained.a. departmentalb. approvedc. committeed. legale. general

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Sample Question 5A/an _____ retention schedule specifies retention periods for designated records series, regardless of the program units where the records are maintained.a. departmentalb. approvedc. committeed. legale. general

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Sample Question 6Typical reviewers and approvals of the new retention schedule may include the legal department, chief financial officer and a/an:a. safety officer.b. archivist.c. CEO.d. CIO.e. marketing director.

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Sample Question 6Typical reviewers and approvals of the new retention schedule may include the legal department, chief financial officer and a/an:a. safety officer.b. archivist.c. CEO.d. CIO.e. marketing director.

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Sample Question 7A certificate of _____ documents the disposal of specific records in conformity with an approved retention schedule.a. evidenceb. authenticityc. transferd. inventorye. destruction

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Sample Question 7A certificate of _____ documents the disposal of specific records in conformity with an approved retention schedule.a. evidenceb. authenticityc. transferd. inventorye. destruction

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Sample Question 8A hold order is a communication directing the halt of scheduled _____ of any records subject to potentially relevant litigation or audit.a. retentionb. destructionc. migrationd. conversione. transfer

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Sample Question 8A hold order is a communication directing the halt of scheduled _____ of any records subject to potentially relevant litigation or audit.a. retentionb. destructionc. migrationd. conversione. transfer

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Sample Question 9Vital records are _____ information.a. importantb. uselessc. mission-criticald. permanente. evidential

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Sample Question 9Vital records are _____ information.a. importantb. uselessc. mission-criticald. permanente. evidential

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Sample Question 10A risk analysis is also referred to as a risk:a. statement.b. schedule.c. measure.d. assessment.e. determination.

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Sample Question 10A risk analysis is also referred to as a risk:a. statement.b. schedule.c. measure.d. assessment.e. determination.

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Sample Question 11Dispersal of electronic records often includesapplication and system _____ necessary to access the records.a. documentationb. tapesc. softwared. stampse. drives

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Sample Question 11Dispersal of electronic records often includesapplication and system _____ necessary to access the records.a. documentationb. tapesc. softwared. stampse. drives

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Sample Question 12A vital records master plan will list the record title, the responsible department and the method of:a. destruction.b. filing.c. storage.d. protection.e. delivery.

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Sample Question 12A vital records master plan will list the record title, the responsible department and the method of:a. destruction.b. filing.c. storage.d. protection.e. delivery.

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Sample Question 13In the testing phase of the business continuity plan, simulated scenarios of _____ are executed.a. disastersb. protectionc. auditsd. discoverye. conversions

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Sample Question 13In the testing phase of the business continuity plan, simulated scenarios of _____ are executed.a. disastersb. protectionc. auditsd. discoverye. conversions

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Sample Question 14Disaster recovery planning includes procedures to recover from and _____ the impact of an unexpected interruption of operations.a. observeb. multiplyc. staged. softene. mitigate

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Sample Question 14Disaster recovery planning includes procedures to recover from and _____ the impact of an unexpected interruption of operations.a. observeb. multiplyc. staged. softene. mitigate

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Sample Question 15Preservation _____is/are information about anobject used to protect the object from harm,deterioration or destruction.a. techniquesb. indexesc. valuesd. metadatae. entries

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Sample Question 15Preservation _____is/are information about anobject used to protect the object from harm,deterioration or destruction.a. techniquesb. indexesc. valuesd. metadatae. entries

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Sample Question 16Evidential value is the quality of records that provides information about the _____, functions, and activities of the creator.a. ageb. charterc. origind. namee. research

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Sample Question 16Evidential value is the quality of records that provides information about the _____, functions, and activities of the creator.a. ageb. charterc. origind. namee. research

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Sample Question 17A _____ is a tool that facilitates discovery of information within a collection of archival records.a. newsletterb. master retention schedulec. rosterd. finding aide. certificate of destruction

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Sample Question 17A _____ is a tool that facilitates discovery of information within a collection of archival records.a. newsletterb. master retention schedulec. rosterd. finding aide. certificate of destruction

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Sample Question 18All of the following are considered to be preservation methods and techniques, except:a. emulation.b. microfilming.c. conversion.d. encapsulation.e. honeycombing.

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Sample Question 18All of the following are considered to be preservation methods and techniques, except:a. emulation.b. microfilming.c. conversion.d. encapsulation.e. honeycombing.

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Sample Question 19A manuscript repository is an institution that collects historically valuable records of:a. local or state governments.b. federal governments.c. united nations.d. individuals or families.e. private corporations.

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Sample Question 19A manuscript repository is an institution that collects historically valuable records of:a. local or state governments.b. federal governments.c. united nations.d. individuals or families.e. private corporations.

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Sample Question 20The purpose of _____ is to preserve the original software environment in which digital data of long-term value were created.a. migrationb. emulsionc. emulationd. digitizatione. conversion

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Sample Question 20The purpose of _____ is to preserve the original software environment in which digital data of long-term value were created.a. migrationb. emulsionc. emulationd. digitizatione. conversion

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Part 5Technology, Equipment and

Supplies

170

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Part 5Technology, Equipment and Supplies

• System Lifecycle• Architecture and

Infrastructure• Lifecycle

Management

• Imaging Technology

• Program, Software and Applications 171

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Sample Question 1The _____ phase of the system development life cycle verifies that the system works and meets all of the business requirements.a. developmentb. planningc. analysisd. implementatione. testing

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Sample Question 1The _____ phase of the system development life cycle verifies that the system works and meets all of the business requirements.a. developmentb. planningc. analysisd. implementatione. testing

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Sample Question 2A _____ plan is a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business.a. workflowb. business processc. systems lifecycle developmentd. business continuitye. strategic

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Sample Question 2A _____ plan is a step-by-step guideline defining how the organization will recover from a disaster or extended disruption of its business.a. workflowb. business processc. systems lifecycle developmentd. business continuitye. strategic

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Sample Question 3The central processing unit (CPU) is the actualhardware that interprets and executes _____instructions.a. softwareb. communicationsc. recordkeepingd. webe. retention

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Sample Question 3The central processing unit (CPU) is the actualhardware that interprets and executes _____instructions.a. softwareb. communicationsc. recordkeepingd. webe. retention

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Sample Question 4A _____ computer is a small, portable, fully functional, battery-powered computer.a. desktopb. calculatorc. mainframed. notebooke. docking

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Sample Question 4A _____ computer is a small, portable, fully functional, battery-powered computer.a. desktopb. calculatorc. mainframed. notebooke. docking

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Sample Question 5_____ are tiny files hidden inside an internet browser that can disclose to others what PC-users are doing on their computers.a. Datamartsb. Spamc. Cookiesd. Portalse. Blackberries

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Sample Question 5_____ are tiny files hidden inside an internet browser that can disclose to others what PC-users are doing on their computers.a. Datamartsb. Spamc. Cookiesd. Portalse. Blackberries

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Sample Question 6A/An _____ is an organized collection of information accessed according to the use of logical structure information.a. indexb. databasec. systemd. portale. dictionary

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Sample Question 6A/An _____ is an organized collection of information accessed according to the use of logical structure information.a. indexb. databasec. systemd. portale. dictionary

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Sample Question 7The original application and format used to create an electronic record is its _____ format.a. nativeb. proprietaryc. mirrord. officiale. online

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Sample Question 7The original application and format used to create an electronic record is its _____ format.a. nativeb. proprietaryc. mirrord. officiale. online

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Sample Question 8A process performed by special computer software for scrambling plain text and other digital information is:a. emulation.b. migration.c. encryption.d. preservation.e. mirroring.

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Sample Question 8A process performed by special computer software for scrambling plain text and other digital information is:a. emulation.b. migration.c. encryption.d. preservation.e. mirroring.

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Sample Question 9_____ classify information into logical categories that allow users to readily browse through content.a. Repositoriesb. Purgesc. Taxonomiesd. Platformse. Databases

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Sample Question 9_____ classify information into logical categories that allow users to readily browse through content.a. Repositoriesb. Purgesc. Taxonomiesd. Platformse. Databases

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Sample Question 10_____ retrieval is the ability of a recordkeeping system to consistently deliver to its users exactly the information they request.a. Marginalb. Relevantc. Searchd. Precisee. Qualitative

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Sample Question 10_____ retrieval is the ability of a recordkeeping system to consistently deliver to its users exactly the information they request.a. Marginalb. Relevantc. Searchd. Precisee. Qualitative

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Sample Question 11A software program that runs on a new computer and allows it to operate like an old computer is a/an:a. intranet.b. spreadsheet.c. taxonomy.d. database.e. emulator.

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Sample Question 11A software program that runs on a new computer and allows it to operate like an old computer is a/an:a. intranet.b. spreadsheet.c. taxonomy.d. database.e. emulator.

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Sample Question 12All of the following are records destruction methods, except:a. incineration.b. shredding.c. maceration.d. pulverization.e. redacting.

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Sample Question 12All of the following are records destruction methods, except:a. incineration.b. shredding.c. maceration.d. pulverization.e. redacting.

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Sample Question 13_____ measures the ability of microfilm equipment and photographic materials to render fine detail within an image.a. Reductionb. Redactionc. Resolutiond. Magnificatione. Archiving

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Sample Question 13_____ measures the ability of microfilm equipment and photographic materials to render fine detail within an image.a. Reductionb. Redactionc. Resolutiond. Magnificatione. Archiving

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Sample Question 14All of the following are benefits of implementing an imaging system, except:a. convenient remote access.b. elimination of indexing activity.c. reduced photocopying.d. version control.e. improved productivity.

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Sample Question 14All of the following are benefits of implementing an imaging system, except:a. convenient remote access.b. elimination of indexing activity.c. reduced photocopying.d. version control.e. improved productivity.

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Sample Question 15_____ means that information has not been altered.a. Securityb. Availabilityc. Accountabilityd. Integritye. Confidentiality

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Sample Question 15_____ means that information has not been altered.a. Securityb. Availabilityc. Accountabilityd. Integritye. Confidentiality

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Sample Question 16The _____ component of a decision support system performs the function of storing and maintaining the information you want to use.a. user interfaceb. organizationalc. externald. model managemente. data management

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Sample Question 16The _____ component of a decision support system performs the function of storing and maintaining the information you want to use.a. user interfaceb. organizationalc. externald. model managemente. data management

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Sample Question 17Enterprise content management refers to thetechnologies, tools and methods used to create, capture, process, store and preserve _____content.a. structuredb. unstructuredc. procedured. structurede. financial

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Sample Question 17Enterprise content management refers to thetechnologies, tools and methods used to create, capture, process, store and preserve _____content.a. structuredb. unstructuredc. procedured. structurede. financial

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Sample Question 18A _____ defines all the steps or business rules, from beginning to end, required for a business process.a. wikib. websitec. workflowd. systeme. database

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Sample Question 18A _____ defines all the steps or business rules, from beginning to end, required for a business process.a. wikib. websitec. workflowd. systeme. database

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Sample Question 19_____ allows users to communicate in real time between computers without a record of the conversation.a. E-mailb. Snail mailc. Voice maild. Instant messaginge. Spam

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Sample Question 19_____ allows users to communicate in real time between computers without a record of the conversation.a. E-mailb. Snail mailc. Voice maild. Instant messaginge. Spam

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Sample Question 20A _____ is a Web site in the form of a journal in which you post entries in chronological order and often allow viewers to add comments.a. wikib. portalc. podcastd. broadcaste. blog

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Sample Question 20A _____ is a Web site in the form of a journal in which you post entries in chronological order and often allow viewers to add comments.a. wikib. portalc. podcastd. broadcaste. blog

1 1 Sitting for the Certified Records Manager (CRM) Exam Parts 1 – 5 with Scott Murchison CRM.

Documents

sample question

management function

maslow slide

legislating slide

planning b

fayol c

frank b

interviewing b