Non verbal communication • is the message or response not expressed or sent in words - hints , suggestions , indications. • Most of the expressions are non verbal • it is the most basic part of our personality. • NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being.
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07a14 guidelines to improve non verbal communication
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Non verbal communication• is the message or response not
expressed or sent in words - hints , suggestions , indications.
• Most of the expressions are non verbal• it is the most basic part of our
personality.• NVC is the unspoken communication
that goes on in every Face-to-Face encounter with another human being.
Non verbal communication• It is recognized as the route to discover what
the other side wants, without them ever saying it, like a secret way into their soul.
• It expresses beyond words• NVC stands for the innermost, instinctual form
of human communication. • Communication researcher found that only
7% of a message’s effect are carried by words ; listeners receive the other 93% through non - verbal means.
Importance of NVC
Functions of NVC• To regulate the flow of information• To express emotions.• To control or influence others.• To qualify, compliment,contradict
or expand verbal messages.• to provide information
Types of NVC• Paralinguistics• Kinesics• Haptics• Chronemics• Iconics• Dress
Paralinguistics It is a form of language in which
meaning is conveyed through variations in speech qualities such as:
• loudness• pitch• rate• hesitations
Kinesics or body language the use of :• gestures • facial expressions• eye movements• body postures • In communicating emotions
Two types of body language
Open / Closed• People with arms folded and legs
crossed and bodies turned away are signaling that they are rejecting messages.
• People showing open hands, fully facing you and both feet planted on the ground are accepting them.
Types cont…Forward / Back • When people are leaning forward and
pointing towards you they are actively accepting or rejecting the message.
• When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it.
Haptics the use of touch in communicating,
as in:• a handshake• a pat on the back• an arm around the shoulder • a hug, etc.
Chronemics communicating status through the
use of time, e.g.: • making people wait • allowing some people to go ahead
of others, etc.
Iconics the use of physical objects or office
designs to communicate status or culture such as:
• display of trophies • diplomas• pictures with important people, etc.
Dress communicating values and
expectations through clothing and other dimensions of physical appearance :
• Formally dressed• Informally dressed• Party wear
Ways to improve non verbal comm.…
It is not only what you say is important, but it's how you say it that can make the difference.
• Eye contact• Facial expression• Gestures• Body orientation• Humor
Effective NVCThe use of nonverbal cues is affected by
variables such as gender and culture.• Culture is the collective programming
of the mind, which distinguishes the members of one human group from another .
• The different expectations affect the way they understand others.
One should consider following point • The distance of relation ship• Cultural differences and its nuances• Situations-What ,when ,to whom• Gender• Hierarchy
Some culture specific NVC
– Rules regarding standing and position distance – Face-on for Arabs – 45 degree angle for Anglo-Saxons – Side-to-side for Chinese– Smiling in Japan is strongly associated with nervousness,
social discomfort, or sorrow– In Buddhist Thailand never cross legs – The sole of the foot is the furthest part from heaven and
the least sacred. To show the bottom of the foot to someone is to show disrespect
– In Asian and Middle-eastern cultures it is appropriate for the same sex to walk hand in hand but not the opposite sex
One should observeEye Contact
-Eye is a passage to ones soulWhen and how to make eye contact• Eye contact,- it displays interest and
understanding between the speaker and listener.
• Rolling eyes can be a sign of annoyance• Follow culture specific eye contact pattern Europe- To continue a conversation India – May hamper conversation (Male-Female) -talking to elders eye contact is avoided
Body Orientation• People can read your emotions through
posture • Someone who has excellent posture is
also thought to have excellent power • Those who walk quickly and freely may
be goal oriented; while those who walk with their heads down and hands in their pocket may not be so motivated
Facial expression
Never show UNCOMMITTED FACE while talking to JapaneseIt is considered rude to overtly express your emotions in public.
GesturesActions speak louder than words Following gestures have different connotation• Placing a hand on chin -contemplation • Wringing hands -sign of stress and tension • crossing your arms over your chest -defensive,
although it could simply signal coldness.Raising middle fingers• Europe – Humiliation
Greeting• Europe- Hand shake( Firmly)• India- Joining hands