AZERBAIJAN QUARTERLY NEWSLETTER FROM SUEZ environnement OUR NEW PEOPLE Our first quarter of activities, from September to November 2014, had been mainly dedicated to the first operational maturity assessment and to the first Learning Expedition. During the second quarter, we have worked on the training plan for the period 2015- 2016, initiated some immediate training sessions and presented 19 new WIKTI kits for different processes. Our team has been completed with the arrival of a new customer management expert, Vicente MORIL, a new sewage expert, Antoine FABRE and our internal Azerbaijani-English interpreter, Parvin CAICEDO LANGER. We have also a new workplace, in the 6 th floor of AZERSU’s headquarters. You will read in this newsletter details about our new people and about our new activities. Enjoy your reading and do not hesitate to contact us about any question or any need you would have regarding our activities. Enjoy a Good NOVRUZ with your families and your friends. Alain CARBONEL, branch director OUR NEW PEOPLE Parvin CAICEDO LANGER Parvin is graduated with a Master from the Azerbaijan University of Languages of Baku in English Language and Literature. She was previously working as a translator for TAMIZ SHAHAR. She joined the team on the 19th of January 2015 and she is in charge of translations, interpretations and coordination of translations with our external interpreters. Vicente MORIL Vicente has obtained a Master in Business Management and Marketing from the FUNDESEM Business School in Alicante. He has been working in Sales, Marketing and Information Systems in different Spanish, German and American Companies. He joined AGBAR (the branch of SUEZ Environnement in Spain) in 2008 and has been given different positions in Information Systems, Business Development and Customer Management. He is our expert on Customer Management in charge of the training coordination and of operational training in this area. Antoine FABRE Antoine is graduated in Mechanics Engineering from Compiègne University and in Hydraulics from Grenoble University. He joined SUEZ environnement in 1992 and has been in charge of technical and organizational projects. He has worked in Argentina and Chile where he was operating a big wastewater treatment plant in Santiago de Chile. He is our expert in Sewage Networks and Wastewater Treatment Plants in charge of the training coordination and of operational training in this area. OUR NEW WORKING SPACE Since the end of January 2015, we are located in the sixth floor of the main building of AZERSU headquarters, besides the Competences Division of the Human Resources Department. We are at your disposal in our two rooms for any query or suggestion you may have. Do not hesitate to come. You will be well received. OUR MAIN ACTIVITIES FOR 2015 According to our contract, we have very ambitious goals in 2015. The first one is obviously to satisfy the biggest number of people in AZERSU. To achieve this, we have planned: • To make, with the collaboration of the know-how officers of AZERSU, a complete library of updated knowledge about the 34 water and wastewater processes defined in the contract. • To define a precise training plan and to execute it, scheduling 5333 days-men of training and providing 44 training kits for these sessions. • To train 80 internal trainers of AZERSU who will be able to give some trainings in their field of competencies and obviously increase the number of training days-men. • To follow all trainees in the field by our experts in order to check if they would correctly apply the knowledge and practices learnt during the trainings. • To organize three immersion sessions, two in France and one in Spain for Leak Detection, Sewer Networks Diagnosis and Human Resources topics, the participation of 5 AZERSU managers will participate in the SUEZ environnement World Technical Congress, held in Paris from 9th to 13th of March 2015 and two Learning Expeditions in China, England and Morocco. • To schedule 84.5 days of technical assistance for equipping the Training Center and the external platforms in Hövsan, and to set procedures for managing training and competences. • To make a new assessment, along with the know-how managers of AZERSU, in the 5 cities designated by AZERSU at the beginning of the contract: Baku, Sumqayit, Ganja, Guba and Oğuz All our team, along with the training department of SUEZ Environnement in Paris is mobilized to do his best to make this year very successful in terms of capacity building for AZERSU. DECEMBER 2014-FEBRUARY 2015