0470_IEI_broker_FAQs

FREQUENTLY ASKED QUESTIONSBROKER/AGENT

2

FAQs: Broker/ Agent

Who is Infinite Energy?

Infinite Energy markets wholesale and retail energy products in an ethical and profitable manner. Infinite Energy grows the company by investing in quality personnel and quality business partnerships. Infinite Energy has nearly 400 corporate employees, with two on‐site call centers located in our Corporate Headquarters in Gainesville, Florida and our satellite offices in Marietta, Georgia and Houston, Texas. Founded in 1994, we play an active role in restructured natural gas and power markets across the United States.

What areas do you serve?

We have a large footprint extending across five states and many utilities. We provide natural gas and electricity service to all types of customers, from residential to industrial.

State Utility Served Natural Gas Electricity Residential Commercial Industrial Multifamily

GEORGIA Atlanta Gas Light (AGL) a a a a a

FLORIDA

TECO Peoples Gas a a a a

Florida City Gas/NUI a a a a

Florida Public Utilities (FPU) a a a a

Lake Apopka Natural Gas (LANG)

a a a a

Central Florida Gas (CFG) a a a a a

NEW YORK

National Grid-Upstate a a a a a

National Grid-Brooklyn Union

a a a a a

National Grid-Long Island a a a a a

Con Edison a a a a a

Orange & Rockland a a a a a

Central Hudson a a a a a

National Fuel Gas (NFG) a a a a a

NEW JERSEY

Public Service Electric & Gas (PSEG)

a a a a a

New Jersey Natural Gas (NJNG)

a a a a a

Elizabethtown Gas a a a a a

South Jersey Gas (SJG) a a a a a

TEXAS

Oncor a a a a a

CenterPoint a* a a a a a

Atmos a* a a a

AEP North a a a a a

AEP Central a a a a a

Texas-New Mexico Power a a a a a

* In CenterPoint and Atmos, only certain customers are eligible to choose natural gas supply. Residential customers do not qualify.

3

FAQs: Broker/ Agent

How do I get started?

Along with discussing goals with your liaison, you will need to execute a Sourcing Fee Agreement with Infinite Energy. Once this has been completed, we will also need a completed ACH form and a W9 for processing payments. We must have all three documents completed in order to pay you accurately and on time. After this is done, you can start sending requests our way. It’s that simple!

How do I get paid?

We have a few different options for payout to meet your individual needs. For any immediate commission questions, you may reach out to [email protected].

Payment options are as follows:

A. Residual payout: Our most popular option pays a commission on each commodity unit a customer uses. The amount accrues as the customer is billed for the usage, and it is eligible for payout when the customer pays their account balance(s) in full.

B. Flat-fee payout: This is a one-time commission payment per customer. A flat fee is earned when a customer has received service from Infinite Energy for at least 30 days and has paid the first invoice in full and on-time.

C. Up-front payout: This is a one-time commission payment based on the customer’s estimated usage and the length of the Sales Agreement. The up-front sourcing fee is earned when a customer has received service from Infinite Energy for at least 30 days and has paid the first invoice in full and on-time.

When do I get paid? What is the schedule?

You can elect to be paid either monthly or quarterly. In either circumstance, payment is due to you within 45 days of the end of that cycle, which is approximately the 15th of the month.

To whom do I send requests?

Please send all requests to [email protected] and copy the Account Service Representative who has been assigned to your book of business. Aside from your Account Service Represntative (ASR) and dedicated liaison (Jeremy, Xavier, etc.), you have a full team to help you increase profitability and position your company for growth.

What information do you need to obtain pricing?

1. Always include the due date. If not noted, your request will be processed as we are able on a first come, first served basis.

2. Desired start date. ASAP is acceptable.3. Terms needed

4

FAQs: Broker/ Agent

4. Utility name and associated account numbers 5. Usage details, if applicable 6. If you have bills, they are always preferred7. Legal Entity Name of customer 8. Your desired broker adder

Do you have daily pricing?

Yes. We email an Excel spreadsheet of our pre-set daily rate options to a secured list of brokers. We also have a sales portal (www.InfiniteEnergy.com/broker), which is a great tool to quickly target a specific service area’s rates. You can also generate contracts directly from this portal. Pre-set rates include all our markets except Georgia.

Please note that our pre-sets are not meant for interruptible or daily-metered customer types. Please ask for a custom offer on these.

How much adder/fee can I have? Anything higher than $0.05/therm or $0.005/kWh will need to be addressed with your ASR.

What if the purchaser uses more or less gas/electricity than estimated?

For firm customers, our rates are full requirements, 100% tolerance, meaning that regardless of how much is used, the customer’s rate per unit will be the same. This is a benefit IEI offers, as some other suppliers have what is called “swing pricing,” with different rates if the customer uses more or less than expected.

What about my renewal clients?

We have a dedicated team who focuses on your accounts that are approaching expiration or are on our standard variable rate. They will renew these accounts, keeping your adder intact, and allowing you to focus your energies on new business.

Any accounts that we cannot renew with your current adder will be reported to you, and we’ll wait for instruction on how to proceed. This is a very exciting advantage that you have in working with Infinite Energy; please offer your feedback as we streamline your business and sales efforts.

What are your credit standards/options? We strive to provide the credit status upon each bid response. We will need the customer’s active Legal Entity name to review credit history. Standard credit responses: Approved, Approved With Conditions,

5

FAQs: Broker/ Agent

or Denied. If a customer is Approved With Conditions, such as a deposit, we have numerous options to help lower or possibly remove the deposit altogether. Some options include reviewing invoices showing good payment history, a Letter of Credit from a bank, a personal or corporate guaranty, etc.

In POR (consolidated billing areas: PSEG, NJNG, and ConEd,) customers in these areas are automatically accepted for service.

Billing Type

CON EDISONIEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

UCB - Utility Consolidated: One bill from the LDC that includes IEI gas charges.

O & R IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

CENTRAL HUDSON IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

NFG IEI - Consolidated: One bill from IEI that includes the LDC delivery charges.

NATIONALGRIDNY IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

NATIONALGRID IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

NATIONALGRIDLI IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

NJNGIEI - Consolidated: One bill from IEI (gas charges) that includes the LDC delivery charges.

UCB- Utility Consolidated: One bill from the LDC that includes IEI gas charges.

E-TOWN IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

PSEGIEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

UCB - Utility Consolidated: One bill from the LDC that includes IEI charges.

SJG IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

AGLC IEI - Consolidated: One bill from IEI (gas charges) that includes the LDC delivery charges.

TECO IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

CFG IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

FCG (NUI) IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

FPU IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

LANG IEI - Dual: One bill from IEI (gas charges) and one bill from the LDC (delivery charges).

In which utility territories do you handle the billing?

6

FAQs: Broker/ Agent

Enrollment Deadlines for All UtilitesUTILITY ENROLLMENT DEADLINES

NUMBER OF DIGITS IN ACCOUNT NUMBER

CON EDISON 15 days before the end of the month by 4:30 p.m. 15

O & R 15 days before the end of the month by 4 p.m. 10

CENTRAL HUDSON 15 days before the end of the month by 4:30 p.m. 11

NFG 15 days before the next scheduled meter reading by 10:30 p.m. 9

NATIONALGRIDNY 15 days before the end of the month by 4 p.m. 10

NATIONALGRID 15 days before the next scheduled meter reading by 3:30 p.m. 10

NATIONALGRIDLI 15 days before the end of the month by 4 p.m. 10

NJNG 1st of the month by 6 p.m. 12

E-TOWN 1st business day of the month by 6 p.m. 10

PSEG 1st of the month by 1:45 p.m. PG, followed by 20

SJG 15th of the month by 3 p.m. 11

AGLC Business day on or before the 19th of the month 10

TECO Business day on or before the 20th of the month 8

CFG 15th of the month 8

FCG (NUI) Last day of the month 13

FPU 10 business days before the end of the month 6

LANG 10 business days before the end of the month 5

What are the switch deadlines?

Utility enrollment deadlines are set schedules that all suppliers must abide by. Please review:

7

FAQs: Broker/ Agent

FAQS BROKER/AGENT FLORIDA MARKET

8

FAQs: Broker/ Agent

What pricing options do you offer?

• Fixed (All-inclusive of pass-through charges) • NYMEX + Rate (All-inclusive of pass-through charges)• FGT Zone 3 + Rate (All-inclusive of pass-through charges)• Fixed + DAC• NYMEX + DAC• FGT Zone 3 + DAC• Fixed + Fuel • NYMEX + Fuel • FGT Zone 3+ Fuel • Fixed + Pass-through • FGT Zone 3 + Pass-through • NYMEX + Pass-through

How long can the customer contract a rate?

We are able to offer contracts anywhere from one month up to five years.


TECO (Peoples Gas) FPU (Florida Public Utilities) FCG (Florida City Gas) CFG (Central Florida Gas) LANG (Lake Apopka Natural Gas) • This utility has different qualifications. Please review:

◊ Customer must use 24,000 therms annually. If there are multiple accounts under the same customer, the usage can be aggregated to meet requirements.

◊ Transportation term runs for 12 months only: Oct. 1 to Sep. 30◊ Enrollment should be completed by Aug. 31 for an Oct. 1 start date◊ Additional paperwork may be required to enroll

What are your standard payment terms?

Net 20. If different terms are needed, please let us know up front. As this is not a standard for IEI, we may need additional approvals.

What are pass-through costs? These are costs to transport the natural gas from the wellhead in Louisiana to the utility gate. The charges vary based on the utility.

9

FAQs: Broker/ Agent

Helpful tools

Corporate Database Look-up: (FL) http://search.sunbiz.org/Inquiry/CorporationSearch/ByName

Utility websites to pull invoices: • FPU/CFG: http://bit.ly/IKaWxj• Florida City Ga1: http://bit.ly/1bCbVpR• TECO: https://secure4.billerweb.com/ppg/inetSrv

10

FAQs: Broker/ Agent

FAQS BROKER/AGENT GEORGIA MARKET

11

FAQs: Broker/ Agent


We serve all meters behind the Atlanta Gas Light utility.



When will a customer receive the first bill from IEI? The first bill will generate within four to six weeks after services are activated. However, if you choose Infinite Advance, our PrePay product, you will receive your first bill in about seven business days.


Net 20. If different terms are needed, please let us know upfront. As this is not a standard for IEI, we may need additional approvals.

What are the standard charges a customer will see on the bill?

Your monthly bill will include four or five standard charges:

• The cost of the gas• Some business customers may see an interstate pipeline capacity charge• Atlanta Gas Light Company base charges• A monthly service fee• Any taxes that apply to your area

New gas customers will also be billed within the first one to three invoices for turn-on or activation fees.

What are Atlanta Gas Light Company base charges?

The base charges are levied by Atlanta Gas Light Company to cover the costs of maintaining and constructing the pipelines and equipment that distribute natural gas directly to your home or business. These charges are passed to the customer without markup from any supplier.

What are the interstate pipeline capacity charges? This is a fee for transportation of gas through the interstate pipelines from the gas-producing regions to Georgia. It includes the fixed costs Infinite Energy incurs for the transportation and storage of gas.

Commercial customers may have this cost rolled into their price per therm or have it billed as a separate

12

FAQs: Broker/ Agent

line item. The final cost should be about the same under either format, but these are two different options for managing the same cost.

What is the DDDC factor, and how is it calculated?

The Dedicated Design Day Capacity (DDDC) factor is used to calculate your AGLC pass-through charges. The DDDC factor determines how much pipeline capacity is needed to deliver natural gas to the customer’s location on a very cold day. AGLC calculates your DDDC annually, usually in August, by reviewing the past gas consumption and usage pattern at the meter’s premise.

Helpful tools Corporate Database Look-up: https://cgov.sos.state.ga.us/Account.aspx/LogOn?ReturnUrl=%2fhome.aspx%3fcontinue%3dClick%2bto%2bContinue&continue=Click+to+Continue

13

FAQs: Broker/ Agent

FAQS BROKER/AGENT NORTHEAST MARKET

14

FAQs: Broker/ Agent


We serve residential and commercial meters in the following utilities:



When will a customer receive their first bill from IEI?

The first bill will generate within four to six weeks after services are activated upon the customer’s first meter read after enrollment.



What is the Energy Choice Program?

This program is supported by New York and New Jersey to give account holders the freedom to choose their electric and/or natural gas suppliers. This allows customers to comparison shop and possibly save money.

NJ MARKET: NY MARKET

Public Service Electric & Gas Con Edison

New Jersey Natural Gas National Grid - Upstate

Elizabethtown Gas National Grid – New York

South Jersey Gas National Grid – Long Island

Central Hudson

Orange and Rockland

National Fuel Gas

15

FAQs: Broker/ Agent

Helpful tools

Corporate Database Look-up: (NY) http://www.dos.ny.gov/corps/bus_entity_search.html(NJ) https://www.njportal.com/DOR/businessrecords/EntityDocs/BusinessStatCopies.aspx Utility websites to pull invoices: • E-Town http://bit.ly/1bCbVpR• SJNG http://bit.ly/1kGQCJ7 • Central Hudson http://bit.ly/1jiwaml • NFG http://bit.ly/1cbCQPi • Orange & Rockland http://bit.ly/1cRk91Z • National Grid NY (Upstate) http://ngrid.com/18zllT7 • National Grid LI / Metro http://ngrid.com/JCCm8t

NJ Sales and Use Tax (SUT) clarification

• http://www.state.nj.us/treasury/taxation/natgasnot.shtml

16

FAQs: Broker/ Agent

FAQS BROKER/AGENT TEXAS MARKET

17

FAQs: Broker/ Agent


• Oncor• CenterPoint• AEP North• AEP Central• TNMP• Sharyland Utilities• Sharyland – McAllen

How long have you been in the market? We’ve served Texas electricity customers since 2010 but have been providing energy since 1994.


We are able to offer contracts anywhere from one month up to three years, measured from the current month.

What is included in your electricity pricing?

The following are included in all Texas electricity pricing:

Infinite Energy ChargesEnergy Charge

ERCOT (“Nodal”/”RUC”) Charges 1. Ancillary Services 2. Base Point Deviation Credits3. Emergency Interruptible Load Service Charge 4. ERCOT Admin/ISO Fee 5. Revenue Neutrality Charges6. REC Charges7. RUC Charges8. Unaccounted for Energy (UFE)

Transportation Costs1. TDU Line Losses2. Hub To Load Zone Basis Differential

18

FAQs: Broker/ Agent

Is the Hub to Load Zone Basis spread included in the price?

Infinite Energy sells at Load Zone, not HUB, which mitigates congestion and spread/price risk for end user.



When will the customer receive their first bill from IEI?

The first bill will generate within four to six weeks after services are activated.

What are the standard charges on a bill?

The bill includes several standard items:• Energy charge• TDU delivery charge• Customer charge• Miscellaneous Gross Receipts Tax Reimbursement• PUC assessment• Sales tax and TDSP meter surcharge

Helpful tools

Corporate Database Look-up: (TX) https://mycpa.cpa.state.tx.us/coa/Index.html

19

FAQs: Broker/ Agent

FAQS BROKER/AGENT CGS/CSA MARKET

20

FAQs: Broker/ Agent

How long has Infinite Energy been providing a continuous service product, and in which markets?

Infinite Energy has been serving the multifamily market since 1998 when the natural gas market in Georgia became deregulated. We very quickly discovered this niche market had great potential and have since become one of, if not the, largest continuous service provider in the state. Our success in this market was a major factor in our decision to enter the Texas electricity market in 2010, which operates in a manner very similar to that of Georgia.

Today, we serve natural gas continuous service customers in Georgia and electric continuous service customers in Texas. We can also provide natural gas service in Florida, New York, and New Jersey, but there is no continuous service component available. Please refer to the service area chart on page 1 of the General Broker FAQ sheet for additional details.

What is needed to become a broker/agent with Infinite Energy for multifamily customers?

The requirements are the same as those for general broker/agent relationships to begin working with Infinite Energy. However, due to the intricacy and many moving parts of continuous service, we also want to make sure you understand the market and can communicate this type of service to your clients. We are here to help you in any way we can and are happy to meet and discuss the market, ensuring you have all the tools for success. When done right, multifamily can be a very successful market. If you would like to learn more about this niche, all you have to do is ask!

How do I get pricing?

Please send all requests to [email protected] and copy the ASR who has been assigned to your book of business. Please indicate within the subject line of your email that this is a continuous service request (“CSA” in TX and “CGS” in GA).

What information is needed in order to obtain pricing?

There are two elements to continuous service pricing: house (aka common areas) and vacant (aka CSA). Each requires different information in order to price.

House Pricing: We will need historical usage for the house meters. In Georgia, all that is needed is the AGLC account numbers or the exact address of each meter, and we can procure this information from AGLC. In Texas, we will need either the utility-provided usage files (UH Files) or a list of the ESIIDs along with a signed Letter of Authorization, which we can use to obtain the historical pricing from the utility.

21

FAQs: Broker/ Agent

Vacant Pricing: We will need to know the number of rental units at a property along with the city/zip in which the property is located. For the most accurate pricing, we would also want to know the approximate vacancy rate at the time of pricing.

What term lengths do you offer for CSA/CGS service?

In Georgia, we can price out five years from the prompt month, and in Texas, we can offer three years out. For example, if it were April 2014, May would be the prompt month, and we could quote out to April 30, 2019 in Georgia or out to April 30, 2017 in Texas.

Do you provide the option to aggregate the pricing for house and vacant meters, or are they separate prices?

While we can accommodate your preference either way, house and vacant meters are typically priced separately in Texas but aggregated in Georgia.

Do you offer group billing?

Yes, we offer group billing but can also bill individually, if that’s preferred. We typically will create two group accounts per CSA/CGS property: one for the house meters and one for the vacant meters.

Do you charge monthly customer service fees (aka base charges)?

We can price with service fees (typically called base charges in Texas) or without. Service fees can be done on a per-meter basis or a per-group invoice basis. Keep in mind, however, that margins have to come from somewhere, and rolling the service fee into the rate will mean a higher rate.

Will you price/serve only the house or vacant portion of a community while the other portion is served by another provider?

Yes, but if pricing for each is requested at the same time, these elements are typically quoted with the assumption that they are a package deal. If you would like the option to consider each item independently, please indicate this in your bid request.

What information is needed in order to obtain a contract?

In addition to the information needed to obtain pricing, we will also need:

22

FAQs: Broker/ Agent

• Full Legal Entity Name and state of incorporation• Federal Tax ID #• Billing address• Mailing address for notices, if different from billing address• Mailing address for door fee/incentive checks• Complete listing of address/address range for rental units that will be on continuous service. A copy

of the most recent rent roll will often suffice.

Does any other information need to be submitted along with the signed contract in order to start service?

Yes, we will also need:

• A completed W-9 for each entity receiving door fee/incentive payments• A list of the rental units that will be vacant at the time continuous service is scheduled to begin. If the

desired start date is more than a week away from the date the contract is signed, this requirement can wait until we approach the start date, as vacancy status can change.

• Property-level contact information, typically the property manager or assistant manager• Regional level contact information, especially if multiple properties are involved

What support is provided for multifamily communities?

Infinite Energy maintains a dedicated customer service group for our multifamily communities. They understand the industry, the needs of our multifamily communities, and are thoroughly trained in the intricacies of multifamily service. Each community has an assigned primary representative, ensuring a single point of contact who is familiar with your account and can communicate effectively with a community’s onsite staff.

Do you offer a marketing agreement, aka referral agreement or revenue share agreement?

Yes, the amounts differ based upon the market and details of the property. Ask your ASR to discuss specific offers for the property or properties in question. Door fees can be paid monthly or quarterly and can be split between the purchaser and broker (you) in any manner. Any active accounts with Infinite Energy must be current for incentive payments to be made. Payments will be held to both the purchaser and broker if any accounts are in a past-due status.

23

FAQs: Broker/ Agent

What assistance does Infinite Energy provide to assist communities’ marketing efforts to their residents?

Infinite Energy likes to take a hands-on approach with our multifamily communities. We have local representatives in all of our continuous service markets to make in-person visits to every community on a regular basis. They will provide on-site training for the leasing staff regarding our residential rates and programs, the benefits to their residents, and how those residents can enroll with Infinite Energy. Marketing materials and display holders are also provided.

Infinite will also help sponsor community events. Whether they are holiday parties, renewal parties, themed event, or summer pool parties, Infinite can help sponsor the costs and even be on site for the event itself.

We will also do referral contests that provide small rewards for the leasing office staff themselves, with the permission of upper management. Rewards are typically along the lines of a complimentary lunch brought to the office or small gift cards.

What are your residential rate options for the residents?

Infinite offers a wide range of rate options to accommodate your residents, though there are some differences between our markets.

Texas: In addition to month-to-month variable rates, residents may also choose from fixed rate of 3 months, 6 months, 9 months, 12 months, 18 months, 24 months, or 36 months.

Georgia: In addition to month-to-month variable rates, we also offer a wide range of fixed rates. Under our lease-matching program, fixed rates are available for any term between 3 and 24 months, which benefits residents who have less (or more) than 12 months remaining in their lease or who have non-traditional lease terms. We also offer long-term options for 24- or 36-month terms.

Georgia residents also have the option of a variable-rate prepay program known as Infinite Advance. This plan is perfect for customers who have no credit or bad credit and would otherwise pay a deposit or be denied.

24

FAQs: Broker/ Agent

FAQS BROKER/AGENT ITS/INDUSTRIAL SERVICE

25

FAQs: Broker/ Agent

The following provides some useful information to determine if a pricing request needs to be sent to our industrial team.

What is required for pricing?

We require 12 months of usage history along with the standard information needed on any request.

How much adder/fee can I have?

Any fee request over $0.19/Dth will need to be further discussed with your ASR before pricing can be presented.

Texas: All Texas natural gas requests will be sent to this team for custom pricing. • CenterPoint: Usage must be at least 3,650 Dth/year. 30 days notice is required to switch a customer. • ATMOS: Usage must be at least 6,000 Dth/year. 30 days notice is required to switch a customer.

Northeast: • Must confirm if the account is daily or monthly metered• Must provide the service/rate classification • PSEG utility accounts may require a Large Customer LOA

Georgia: • The accounts are called Interruptible Delivery (ID) accounts behind AGLC• The account number will have 11 digits and will be metered daily

Florida: • Must confirm if the account is daily or monthly metered• Must provide the service/rate classification • We have the capabilities to cross-reference with the TECO utility if needed

North/South Carolina: • We only service Piedmont and PSNC utilities at this time• This is case-by-case service area• We will need to confirm each service address prior to presenting pricing

0470_IEI_broker_FAQs

Documents

elizabethtown gas

restructured natural

natural gas supply

central florida gas

new jersey natural gas

national fuel gas nfg

south jersey gas sjg

lake apopka natural