04 Mastering Class

7/27/2019 04 Mastering Class

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ByMavi Isibor

CEO, Poise Nigeria

Class, Finesse, Prestige and Character

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Managing Your Personalityfor Business Success


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Introduction

You must have this charm to reach thepinnacle. It is made of everything andof nothing, the striving will, the look,

the walk, the proportions of the body,the sound of the voice, the ease of thegestures. It is not at all necessary to be

handsome or pretty, all that is needfulis charm.

Sarah Bernhardt


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Attributes which project Class

PersonalAppearance

Non VerbalCommunication

CourtesyLanguage

Manner ofSpeaking

SocialIntelligence

Carriage

Table

Manners

Savvy

Charm


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Be Savvy

"THE K-R-CTRIANGLE

K for KNOWLEDGE R for RESPONSIBILITY

C for CONTROL

L. Ron Hubbard


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Savvy Cont.

To have class you must have KNOWLEDGE;

You must know what it is and what you mustdo to have it.

You must understand that you areRESPONSIBLE for how you are perceived.

The response you get is your truecommunication

-Robert Kiyosaki


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Savvy Cont.

You mustkeepchecking toensure youare in

CONTROL ofyour image.


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If you dress as if you are alreadysuccessful you will attract more

success to yourself

Personal Appearance & Carriage


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Slouching - slow, laid back, goingno where in life

Dragging of feet - lazy, nonchalant

Sitting carelessly - loose, withoutdecorum, uncouth

Laughing recklessly - loose, low morals

Flabby tummy - everything shaking,

no self discipline, noclass

Touching walls - lacks home trainingand exposure

Non verbal Communication


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Charm

Great political leaders nurture it,successful business people cultivate itand famous entertainers exploit it.

Value people build up their self esteem Smile

Pay attention to people

Compliment people

The more important you make peoplefeel in your presence, the morecharming they will perceive you to be.


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COURTESY LANGUAGE Courtesy language:

A language that depicts good mannersor polite behaviour

Polite Expressions:

Usage that show that one hasgood manners or that one ismore refined than others.


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HOW TO EXPRESS

COURTESY

Tone of voice

Proper use of modal auxiliaries

Polite expressions

Choice of words


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Outclass The Competition - Dining Skills

Table MannersEating is not an executive skillbut it is especially hard toimagine why anyone negotiating

a rise to the top would consider itpossible to skip mastering thevery simple requirements

what else did they skip learning?

- A Fortune 500 CEO

Copyright 1995 - 2006 by The Protocol School of Washington14


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Place Setting Map

Six-course Place Setting

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Handshaking - The Ultimate

Greeting

Always be ready to initiate or receive a

handshake in business and social arenas

Extend your hand with the thumb up and

fingers out Web to web

Shake from the elbow16


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Never give yourself an honorific

Always use an honorific whenintroducing people

Use first name or nick name only withpermission

Introducing/Addressing People

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Introduce from junior to seniorexecutive

Never take a handshake sitting down

Always greetHi is not professional

Introducing/addressing people

cont.


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My Advise...

INCREASE KNOWLEDGE

INCREASE RESPONSIBILITY

INCREASE CONTROL.of your personality

Know your onions and little by littleyou will Master Class


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In this life, there are two kinds of Class:

First Class or No Class. You must developthe first or you will have to live with the

second. Many people go through lifeunaware of the consequences of how theypresent themselves.

William Thourlby

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Thank you

04 Mastering Class

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