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Systems Analysis and Design
Resistance to Change
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CT026-1 Systems Analysis and Design Resistance to change
Topic & structure of the lesson
Resistance to change
The roles of a Systems Analyst
Skills of a Systems Analyst
Resistance to change :
Reasons
Effects
Methods to overcome
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CT026-1 Systems Analysis and Design Resistance to change
Key terms you must be able to use
If you have mastered this topic, you
should be able to use the following terms
correctly in your assignments and exams:
supporting expert
agent of change
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CT026-1 Systems Analysis and Design Resistance to change
Systems Analysts
Systems Analysts are the key individuals
in the systems development process and
work together in a team usually organized
on a project basis.
This team can include IS managers,programmers, users and other specialists.
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CT026-1 Systems Analysis and Design Resistance to change
Good Team Work
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CT026-1 Systems Analysis and Design Resistance to change
Team
A good team has certain characteristics:
Representatives from all different groups
interested in the system increases likelihood
of acceptance
diversity brings in new ideas and approaches
which provide better solutions which should
be well defended Entertain new ideas without overly critical
Deal with ambiguous or complex information
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Systems Analyst
The primary role of a systems analyst is to
study the problems and needs of an
organization in order to determine how
people, methods and IT can best be
combined to bring improvements in the
organization.
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Roles of a Systems Analyst
According to Hoffer:
Consultant
Supporting Expert
Agent of change
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Skills of a Systems Analyst
Figure 2.1The relationship between a systems analysts skills and the systems development lifecycleModern Systems Analysis and Design, 3/e - Jeffrey A. Hoffer Joey F. George Joseph S. Valacich
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Skills of a Systems Analyst
According to Hoffer:
Analytical Skills
Systems thinking
Organization knowledge
Problem identification
Problem analysis & solution
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Skills of a Systems Analyst
Management Skills
Resource Management
Change Management
Risk Management
Project Management
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Skills of a Systems Analyst
Technical Skills
Constant re-education
Keep skills up-to-date
Understanding a wide variety of technologies
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Skills of a Systems Analyst
Interpersonal Skills
Communication Skills
Written and Oral Presentation
Interviewing, Listening and Questionnaires Working alone / working with a team
Managing expectations of users / managers
Facilitating Groups
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Lack of good
communication and
management leadsto poorly completed
projects.
14 of 21
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Quick Review Question
List the skills and sub-skills of a systems
analyst
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Managing the IS Project
Project Manageris a systems analyst with
diverse set of skills management, leadership,
technical, conflict/team management who is
responsible for initiating, planning, executingand closing down a project.
A project is a planned undertaking of a series ofrelated activities to reach an objective which has
a beginning and an end.
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Resistance to change
Reasons
The threat to job security
The reduction in social satisfaction
The reduction of self-esteem and reputation
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Resistance to change
Effects
withholding facts
providing inaccurate data
displaying an attitude of indifference
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Resistance to change
Methods to overcome
Keep people informed about
effects of the change on their job
reason for (and the benefits of) the changes
Transfer employee to other dept so that the
employee is employed
Extend necessary retraining Seek Employee Participation
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CT026-1 Systems Analysis and Design Resistance to change
Follow Up Assignment
Situation: As part of your job search, you decideto find out more about salaries and qualificationsfor systems analysts in the area where youwould like to work. To increase your knowledge,
search the Internet to perform the followingresearch: Find information about a career as a systems analyst.
Find at least two online ads for systems analysts andlist the employers, the qualifications, and the salaries(if mentioned).
Find at least one ad for an IT position that specificallymentions e-commerce.
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Summary of Main Teaching Points
Resistance to change
The roles of a Systems Analyst
Skills of a Systems Analyst Resistance to change :
Reasons
Effects
Methods to overcome
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Question and Answer Session
Q & A
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Next Session
Project Briefing
